Customer Ratings & Reviews
- Model:
- HW-R450/ZA
- SKU:
- 6327859
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 2.1-Channel 200W Soundbar System for its sound quality, easy setup, affordable price, and strong bass. Many customers mentioned that the sound quality is great for the price and that the setup process is simple and quick. Some customers also highlighted the effectiveness of the subwoofer in delivering deep bass.
This summary was generated by AI based on customer reviews.
Why not?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own three variations of Samsung curved TVs. 55”, 65” and 75”. It connected perfect to my 55” I bought in 2015. So in 2017 I upgraded to a 65” and bought an extra speaker and no matter how hard you tried it would only connect using that flimsy fiber optic cable that only worked half the time. Same thing when it came to the 75” why?
No, I would not recommend this to a friendIt was just alright.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was not bad, but it just wasn’t enough. I really think 2.1 was not enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErikD:
I am very sorry to see that this model did not fit your needs.
The HW-R450 features a wireless subwoofer for deep bass, Game Mode for stereoscopic sound to immerse you in the action while gaming, and Smart Sound Mode that automatically analyzes your content and optimizes the sound setting for the best experience.
Please refer to pages 20-22 in the User Manual for audio setting adjustments that can customize output to your preference: http://downloadcenter.samsung.com/content/UM/201903/20190312112119819/HW-R450_ZA_FullManual_00_ENG_190117.pdf
For further assistance with settings optimized to your usage scenario, please reach out to us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to get the soundbar volume control to work with our cable remote.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris:
Thank you for purchasing the Samsung HW-R450 Soundbar.
To see if the soundbar can be controlled by your cable remote, you would need to contact your cable provider and ask if their remote is programmable.
If you need assistance with additional questions, please reach out to Samsung Support at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Fair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased for my kids rooms. They like it and it’s not too loud
I would recommend this to a friendBrand response from Samsung
Posted .BrownKay5:
I'm glad to see that your kids like this soundbar and are enjoying it in their rooms.
I see that you have given this product a 2-star rating, which is fairly poor.
If there is anything we can do to improve your enjoyment to 5 stars, please let us know. Samsung is here to help with settings, features, add-on options, and more. We can be reached at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thanks for choosing Samsung.
Dead already
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Led display went out within 2 months and now the whole thing is dead. I've had it hooked up for 6 months. Definitely not happy for spending $200 on now a paper weight.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thom:
Thank you for purchasing this Samsung HW-R450 Soundbar featuring Smart Sound Mode optimizing the sound setting based on content and a wireless subwoofer for deep bass. I am sorry to hear that the soundbar has stopped working.
This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
So that we can better troubleshoot your issue, please reach out to Samsung Support.
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Solutions
Not good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all we had a terrible time trying to set it up. Once we did get it set up It was very disappointing the sound quality was very poor! we returned it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kathleen50:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Solutions
Open box product didn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box product final got it set up than the next day it stopped working really upset I didn’t get my money back they gave me store credit
No, I would not recommend this to a friendHad to send back the subwoofer, did not work.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer had to be repaired, and also had the sound bar repaired, both not working, parts needed to be replaced!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bob10065:
Thank you for your review of the Samsung HW-R450 Soundbar. I am sorry to hear that you had issues with the subwoofer and are now in the process of sending it in for service. Should you want to check on the status of your RMA, you can contact Samsung Customer Support by any of the following options:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Voice is skipping on the sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am having sound problems with Sound bar system,Skipping sound on the voice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bobby:
I am sorry to see that you are having an issue with dialogue cutting in and out.
So that we can better troubleshoot this issue with your specific setup and usage scenario, please contact us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Pros mentioned:Bass, Easy setup, Sound quality
For the price, it can't be beat!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All I can say is wow. This soundbar is top notch. Easy setup. Sound quality is great. Wireless subwoofer is very nice. Connecting to a Bluetooth device like your cellphone is simple and listening to music sounds absolutely amazing. The included remote is simple and easy to use. Overall I have no complaints with this soundbar. For its price point, it is a great buy. I would highly recommend it.
I would recommend this to a friend - Pros mentioned:Sound quality
Great for bedroom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually the first sound bar I ever purchased. But the sound is brilliant! It's great for a bedroom, I would probably consider a Bluetooth, wireless sound bar for living room area, etc...over all Samsung products never disappoint!
I would recommend this to a friend Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No good sound is a Bad product not working good is a spend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jun27:
I am very sorry that you are not completely happy with this Samsung HW-R450 Soundbar. Please allow us the opportunity to help troubleshoot your concerns and assist with settings.
Please call Samsung Customer Support and an agent will gladly assist you. You can reach us any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
- Pros mentioned:Sound quality
Perfect for small homes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a pretty little sound system for your home. I have been using it for 3 years now and it is still sounding the same. It sounds better with Amazon and Netflix 4K content that have high quality sound. It’s Dolby system is Amazing and I will surely recommend it.
I would recommend this to a friend - Pros mentioned:Bluetooth connectivity, Sound quality
OUTSTANDING SOUND QUALITY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You're missing out on great sound without a good soundbar or surround sound system. TV speakers are NOT good enough period. I can hear commentary for sport games along with sound effects on the field so much more clearly with this sound bar. Same with music, movies, This sounds better than my 1000 watt Dolby 5.1 Sony surround sound system with JBL speakers which which are between 7-9 years old. I didn't expect sound quality this good from a 2.1 soundbar with Wireless subwoofer, bluetooth connection to phone so i can play just about any song I want through my phone on YouTube is something i didnt have before. I could have added 120 more watts of power and loudness from Samsung for only $40 more though... Now I also know i could have gotton 1000 watt 5.1 surround sound for not much more.... ughhhhhh.... Bottom line is great quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this soundbar for 5 years now. Great quality for the price and hasn’t given me any issues.
I would recommend this to a friend - Pros mentioned:Price
Speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounf quality not thr best, but for the price is okay.
I would recommend this to a friend Great upgrade to TV audio
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this sound bar attached to our TV for 4 years! No problems and excellent sound. I can put music on the TV and fill the house with it because of this sound bar. The sound from the TV before attaching this was very inadequate. I'm very happy with this purchase.
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Lacking a few features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't have HDMI outputs which I needed (ARC) so I got the next model up (R550), but it does sound great for the price, also lacks more sound modes, just standard, surround, and smart, no night mode. I originally bought the Sony ht-ct290 but the bass was flat while listening to music, this has great bass for the price.
I would recommend this to a friend - Pros mentioned:Bluetooth connectivity
Not consistent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked nicely when it stayed connected to my BT or Optical. Not always consistent though. Now I have to use two remotes. One for my Samsung TV and one for this Soundbar.
No, I would not recommend this to a friend Excelente Samsung and Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent soundbar and extraordinary subwoofer, it is a marvelous product and Best Buy is an excellent store where you can buy with a guarantee, thanks best buy, thanks samsung
I would recommend this to a friend