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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1639 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers have good things to say about the sound quality and easy setup of the 2.1-Channel Soundbar System with 6.5" Wireless Subwoofer. Many customers mentioned that the sound quality is great and the setup process is simple and straightforward. However, some customers expressed concerns about the bass strength, volume control, connectivity, and remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 1,639 reviews
  • Rated 1 out of 5 stars

    I would give it a zero if I could

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am attached via optical cable. My DirectV remote controls the volume. The TV turns it on and off. It also turns on by itself when the TV is off. I've called Samsung a bunch of times and it's always the TV or optical cable, so I unplugged the optical cable and it still does it. Samsung is not listening to me and I am taking it back. It is in my bedroom, so when it turns on, the light wakes me and my wife up. I am sick of this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good Sound Bar for my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound bar for my TV. Very happy with purchase and performance of unit. Good price to value purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Samsung TV thinking it was a good brand, picture is great, sound is horrible! Ordered a sound bar and installation-not good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehhh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be a bit louder. This one truely proves you should always Go Big Or Go Home. Not Impressed

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is not enough also quality of sound is not good compare to visio (brand name, samsung is better).

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work well at all! Took forever for wireless options to sync, then sound was awful

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    For the price, it's hard to beat this...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think most of the reviewers received this sound bar around Black Friday and Cyber Monday (it's a new release), and it was on sale for $139.99, usual price of $230 or so. At that price point, it's hard to pass up. Watching standard TV, cable, Netflix, Hulu, etc. sound is decent, but the sound truly comes alive with 4K/DD enhanced blu-rays, Vudu, etc. When watching a movie, it blew me away, it performs differently than just watching cable, and I truly don't know why (maybe cable doesn't have Dolby Digital?) The Subwoofer wakes up in Dolby Digital as well. It has HDMI ARC, blutooth, optical, AUX, etc. It's set up for Dolby Digital as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Blew up after warranty ended

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to give this a five star rating, unfortunately I bought this in summer of 2018 and less than two years later the motherboard on the digital input blew up and nothing works HDMI nor laser nor auxiliary input it’s disappointing now I have to go spend more money to replace it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wireless soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok. Definitely a good starter but didn’t like the sound as not as clear

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very little sound from subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subwoofer sound is very low. almost useless. Soundbar is OK.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Hello Greta, we understand your frustration with this subwoofer. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle Samsung

  • Rated 2 out of 5 stars

    not great at clear voices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok but not great at clear voices, sub woofer is ok

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a soundbar system - open box but condition was rated excellent. Unfortunately, there are no instructions whatsoever. When I go onsite to download a manual, it isn't available. I will NEVER buy from Best Buy again. And it isn't returnable. Terrible!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Big Upgrade Over TV Speakers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 65" Sony earlier this year. I traded in some air miles for some BB gift cards. My budget was pretty tight and Samsung had the best bang for the buck I could find. Connected to the HDMI/Arc connection and bang better sound. Synced right up to the TV and will also connect to my phones Bluetooth. Very good bar for TV and music if you have realistic expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have realistic expectations, this is a great sounding soundbar. I am a bit of a sound snob and have a much more expensive Klipsch Sound bar in my main living room. This bar doesn't sound as good as the Klipsch, but it is a good sounding item. It has many useful features that I really didn't expect at this price point. It has a digital readout, which is absent on most in the price range. It also has treble and bass level adjustments, so you can adjust the sound to suit your taste. Another feature that is not present in many bars that is included on this one is the ability to use your TV remote to control the volume when using an optical cable. Usually, this is available only through HDMI ARC connection, which my bedroom TV does not have. At this price point, you'd be hard-pressed to find a better sounding sound bar loaded with useful features. I will update if anything goes wrong, but so far, so good!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar appears to be cheaply made and the sound was not what I expected from Samsung

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible product...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product.....didn't even last a year and Samsung would not stand behind product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sounds like the tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This legit sounds worse than my tv.i bought a better Samsung bar

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don’t like ut

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to turn in and sync with tv. Maybe I’m not techy. I have to recheck again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I hooked up the Samsung 2.1 channel soundbar it never worked.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Use the HDMI pass-thru or optical input

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this product, the setup was easy and the sound quality is great for $139 (on sale when I purchased). Initially I was using the 3.5mm aux input and was not impressed, but once I switched to the HDMI pass-thru I got the room-filling sound I was expecting. Subwoofer adds a nice punch to the bass frequencies. I have not had a chance to try the optical input yet but I would expect similar results.

    I would recommend this to a friend