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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 390 reviews

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Rating by feature

  • Quality

    Rating 3.7 out of 5 stars

  • Value

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers recognize the Samsung 2.1 cu. ft. Over the Range Microwave as having a large size and ease of use, along with a sleek design and many features. Positive feedback also highlights its quiet operation and attractive appearance, while some users noted challenges with the button quality and the microwave door. The control panel and keypad also received mixed reviews. Overall, the microwave's performance and installation were generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 390 reviews
  • Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    Replacing another Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, we bought a kitchen suite from Samsung three years ago. We have replaced the refrigerator and now the microwave. The fridge was under warranty, microwave wasn't. The new unit is fine, but two of the buttons are programmed wrong. I won't be replacing with Samsung again. Their pretty much crap.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you might be experiencing some issues with your Samsung Microwave. I would love the opportunity to chat and see what is going on with your microwave. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142485480. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. Defrosts quick. Has plenty of features that I have yet to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought Open Box

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks better than others, got a good deal open box!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're thrilled to hear this, FRANCIS! Thanks so much for choosing Samsung. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Love my microwave.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my microwave oven. I looked for the perfect one for me and this was the one.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    excellent microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this microwave. IT has plenty of room. I love the different light and fan settings.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Over the range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and powerful. This thing heats up in no time. Great price too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. Fan button gets stuck and needs unplug at times. This happened twice in an year. This the reason why it is not 5 star.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave. It looks great and fits our needs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooks evenly and fast! Easy to operate for the whole family.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only negative is the touch sensitive controls do not work easily, sometimes I have to hit it two or three times for it to register. Maybe I'm just not use to it yet.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you very much wm53, for sharing your experience.
      Samsung is happy to be part of your home. ^Shifa Samsung

  • Rated 5 out of 5 stars

    Beautiful look, sleek and modern.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install is easy if you know what you are doing, measure and make sure you buy the correct size. Has good features, many cooking modes, and matches all my Samsung appliances. We purchased refrigerator, stove, dishwasher and microwave together. a complete matching set. love my new kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    spacious and great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, with great space and style, bottoms at the lower panel create a modern look alongside the handler coming out. Highly recommended. A+++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful, works great! Love the cooktop LED light.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matches our new stove and makes our kitchen look clean and crisp !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and install with Great cooking options

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, looks nice in my kitchen, very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently bought all new appliances. This microwave matched our new Samsung slide in stove and it looks very nice. It works very well. The door is larger than most because the controls are on the front door section. Got used to that quickly. Nice Microwave for the money, which Best Buy had a good price on our appliance package.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything expected out of this microwave. Big and spacious

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good microwave but not so Best Buy customer servic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would take too long to explain here just let me say the microwave is ok but the customer service is terrible to the point they installed the WRONG microwave, used the wrong template resulting in multiple holes in my cabinet and wall and eventually getting a different microwave which was acceptable to us. Just a comedy of errors on their part.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Samsung kitchen great stuff and looks great

    I would recommend this to a friend
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