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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $449.99

Customer reviews

Rating 4.2 out of 5 stars with 593 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 3.8 out of 5 stars

  • Cook Settings

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the grilling feature, ease of use, and spacious design of this 2.1 Cu. Ft. Over-the-Range Microwave. Many appreciate the numerous features and quiet operation, while some experienced issues with the reliability and buttons. A few users found the door design problematic and noted the lack of a comprehensive instruction manual. Overall, the microwave receives positive feedback for its functionality and appearance, but some concerns regarding durability and user interface persist.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 593 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek looks, powerful, large interior space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave seems to have it all, I like the entire front being a door so it's a very sleek design. It heats very quickly and it is quite spacious. Probably my only gripe would be is express cooking, I probably need to read the manual, but I couldn't find an express cooking setting other than hitting the ADD 30 button, I hope there's just a trick to it but we've only had the appliance for a couple days and only used it to try it out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size, easy to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our microwave. LED lighting is great. Huge capacity for larger plates. Very quiet. You will be quite happy with this choice. Price was right too.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Grill

    Rated 5 out of 5 stars

    Favorite Microwave Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave has so many options I haven’t even tried them all yet. You have the options to grill and bake, which is pretty cool! Love how the button are on the door itself! You’ll never have to experience a sagging door. Very clean and sleek looking especially in the black stainless steel! Over the range has a very powerful fan and bright light! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this Samsung Microwave. The microwave has been a pleasure to use and has met our expectations. We love the size and ease of cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    So many features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are so many features on here. It takes a little getting used to the light touch keys instead of the button like keys but it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Buttons

    Rated 4 out of 5 stars

    Like the capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the large size and function of this microwave. The buttons are sometimes are a little hard to use, however we are happy with our purchase.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for leaving a review, Emily! Your opinion matters to us! Samsung is continually improving its products and services, and feedback like yours helps us do that! ^Shifa Samsung

  • Rated 4 out of 5 stars

    Great Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great unit and does everything you would want a microwave to do. It however has a completely different bolt pattern in the top than the same model from the previous couple years. Not a huge deal, just extra holes in the cabinet above.

    I would recommend this to a friend
  • Pros mentioned:
    Grill

    Rated 5 out of 5 stars

    Love this microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying this microwave so much. We've had it about a month now and it has great power. We cooked some chicken using the grill feature and it isn't like bbq but the chicken was moist and wasn't rubbery like it would normally be in a microwave. I really like the fan on this thing. I hate when the fan is too loud and I can't hear anything. This has 4 speeds I believe so it can be turned down low depending on what I'm cooking. It's really easy to clean also including the plate you use when broiling. I wiped the chicken grease off with a paper towel and the rest rinsed off easily. It does a really good job at one of the most important tasks I throw at it...popping popcorn. The popcorn setting actually works without leaving a bunch of kernels or burning it all. Go get this thing its worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    GREAT QUALITY PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great design and a nice good size. Comes with the grilling plate and cover you can actually grill in a microwave. It has 3 different ways to install vents. Horizontal/Vertical or back inside to circulate. Make sure you buy the proper size aluminum piping for exhaust the air out. Vent is powerful 4 settings. Matches with other appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Grill

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the grilling feature, the black stainless, and the fact that the controls are at the bottom so my son can reach them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! So quiet you don't even notice if the dishwasher is ON. Once it's finished cleaning it even better the results.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This is a replacement Micro waver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the older model with a convection over. I thought I was getting the same one, but this one has a grill instead. Don't think I would of bought it if I had known. It works ok... just not really what I wanted...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We couldn’t have chosen a better microwave. Awesome product all the way. Very easy to set up as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Door

    Rated 1 out of 5 stars

    I'd think twice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is some kind of problem with this model microwave. It has a faulty logic board and a glitchy door. One of the 2 causes it to randomly display 7's as if you pushed the 7 button. If you don't clear it, another 7 comes on, then another and another until the display reads 77:77. Just as if you entered it. If it still isn't cleared like when you're asleep? It will start cooking the (hopefully) empty interior. At other times the vent will start at full power no less. It has woken me up from sleep in the middle of the night. There are multiple complaints about the dangers of this problem but Samsung has not issued a recall. One site alone has 34 PAGES of complaints. That stinks because I friggin love Samsung products. The cost of repair could buy me a new one. I just unplug it now at night so my house doesn't burn down. When it does work it's a great unit. Cooks quickly and has easy to understand controls. Samsung needs to fix the problem here.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Mike44124. I can see where this would be frustrating and would like to discuss this further with you to see what our options may be. Please reach out via any of the following outlets and reference ticket number 1139199709.
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). Thank you. ^Lo Samsung

  • Rated 5 out of 5 stars

    Meets our Needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave was much bigger than we had before and it is also the first one we have had installed above the stove. It took some getting used to, but it is easy to use and does what we needed it to. You have to push the "buttons" on the glass a little harder than expected, but easy to adjust to. My wife has had to make some adjustments to cooking times compared to our other microwave, but that was to be expected as well.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is clean looking and works great as ac microwave, but the grilling feature isn't all that great in my opinion. It seems to me the microwave+ grill combo take forever to cook your food so I just microwave it first and then grill it second to make it crispy. I don't know if you can adjust the power or not, but that's why I have a four star rating because it doesn't really elaborate on instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Love this one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, and looks so nice in my kitchen. I'd recommend this one to whomever may be wondering if they should choose this one. So far its worked great and with ease.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good looking Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up the combo package on the black stainless steel Samsung kitchen appliances. The microwave is efficient but the fan is very noisy very difficult to cook and have a conversation without screaming.

    I would recommend this to a friend
  • Pros mentioned:
    Grill

    Rated 5 out of 5 stars

    Look great and cooks great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a microwave to replace one that died. After checking around I found Best Buy to have the best deals on the Labor Day sales. Then we found this microwave available as an open box. I checked out the reviews and was really interested in the grill feature this microwave offers. We all know how meat gets kind of rubbery in a microwave but this one will brown the meat. We've tried it and it works great but it does take longer than I had expected. We live in Arizona so the nice thing about this is that it doesn't heat up the house like the oven does. We are very please with this microwave. We love the dark chrome look and it even looks good above our black stove.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    A lot of options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this microwave can do everything, and makes the whole kitchen look more sleek.

    I would recommend this to a friend