Customer Ratings & Reviews
- Model:
- ME21R7051SS
- SKU:
- 6345899
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.
This summary was generated by AI based on customer reviews.
Beautiful addition to kitchen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave. Lots of room. Looks great above my matching stove. Use everyday!
I would recommend this to a friendSAMSUMG...ABOVE THE BAR!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely superb! I love the sensor features...this is my best purchass by far.
I would recommend this to a friend- Cons mentioned:Reliability
SE error
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this item only for 1 yr 3 months and it just broke down today. My hubby used the exhaust fan and light from the microwave oven for about 30 min while cooking dinner, and all of a sudden heard 3 beeps, screen showed -5E- or -SE- and just won't work anymore no matter what u press. The money i spent on this wasn't worth it at all. I'm very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142637893. We thank you for being a part of the Samsung family. ^Brad
Great microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this microwave for 2 years now. Works great and the black stainless steel is beautiful.
I would recommend this to a friendSamsung Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was excellent. Product works very well. Recommend this microwave.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, love the cooking sensor, but is not comfortable with the smart things app
I would recommend this to a friendBit more noisy than my old GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but a bit more noisy than my old GE and good value
I would recommend this to a friendDissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came with the Samsung brand name shifted. Very annoying. Since I pay an electrician to install it I have to remove and pay again for installation. I purchased all my major appliances from Samsung. Disappointed with the service
No, I would not recommend this to a friendLooks very sleek!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it and it goes great right above my new side in range!
I would recommend this to a friendMicrowave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave with range vents and led lighting very convenient .
I would recommend this to a friendMy Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good think I made the right choice with this microwave
I would recommend this to a friend- Cons mentioned:Door
Cheap quality panel
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has not been even 2 years. SE error code shows up and none of the control panel buttons are working now. It is out of warranty and the technician I called says it will take more than $600 to replace the door. I need to find another microwave now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jayaram,
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the control panel isn't working as intended for you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links below that can help with your concern regarding the microwave (SE error code and control panel not responding).
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144630766
Leo
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and it came on time thanks it works wonderful
I would recommend this to a friendBeautiful above a Samsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Microway great product great Samsung Great look
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is excited to know that we have added something special to your kitchen with the sleek design of our microwave. Happy Cooking and welcome to the Samsung family. ^Cat
- Pros mentioned:Installation
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This amazing microwave was perfect to go right over the stove works great
I would recommend this to a friend Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mehhhh. I had this same microwave that was a couple year older at my previous house. The spinning plate doesn’t stay on this one nor did it stay on the last version. I was hoping it would be different with this one, but it isn’t overall it does serve its purpose, but it won’t spin without coming off track, which affects the heating of the items I put in.
No, I would not recommend this to a friendA microwave crap !!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to change them 2 times because I gave the code SE The day of the installation gave that code SE They changed it for me about a week And the other one they brought me about 10 days later gave the same problem again I don't recommend it I had to change models I bought the other Samsung, the despoke that one is very good for the moment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened to learn about your experience with the first two microwaves you had, Alexander10821.
Should you need support with the new unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
- Cons mentioned:Reliability
SAMSUNG MICROWAVE IS AWFUL!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it a zero if possible. Delivered on 1-28-21 and now shows the SE code of death. What a piece of junk. No idea what I can do about it. Awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelK,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We understand that it is sometimes uncomfortable to see something unusual like an error code on our appliances and we apologize for the inconvenience that this brought you.
I highly recommend checking on links for basic troubleshooting steps:
Microwave error codes list:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME21R7051SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144280040
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Reliability
Don't buy it!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it! I purchased this in 2/20 and 11/20 it stopped working with a -SE- code !!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 9 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142674221. We thank you for being a part of our growing Samsung family. ^Brad
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still learning this one! It has so many functions, more than I will probably ever use. It has a larger interior than most microwaves.
I would recommend this to a friend