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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 681 reviews

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Rating by feature

  • Quality

    Rating 2.4 out of 5 stars

  • Value

    Rating 2.2 out of 5 stars

  • Ease of Use

    Rating 2.8 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are enthusiastic about the quiet operation, counter-depth design, spacious interior, and flexible drawer of the 22.6 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator. However, they have significant concerns about the ice maker malfunctioning and temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 681 reviews
  • Rated 5 out of 5 stars

    Grat for counter-depth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved from a regular depth side by side this, so it took us a little getting used to the new layout. We also had to get a chest freezer for all that stuff you keep but don't use regularly, but overall very happy with this refrigerator. We put snacks (yogurt, cheeses, etc) in the middle drawer so our 5 year old can easily get what she wants. The Freezer layout, while smaller, is nice with the top sliding tray to keep ice cream etc on top. It took a couple of days for the ice to fill up, but since then we have always had plenty of ice ready when we needed it. I do wish the crushed ice was a little more crushed. We also end up keeping the flip up shelf flipped up all the time for milk & juice, as the door compartment only holds so much, and you end up using it for taller bottles as well. Like others have stated, the surface doesn't work with magnets, so artwork needed a new home as well, but overall it is nice & clean looking, fits in the counter-depth opening, and generally good use of available space.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a counter depth refrigerator and reviewed a number of different models. I have had excellent experiences with Samsung. This refrigerator is excellent and with the center drawer, it is very flexible. The double doors makes it very convenient to get food out and I like having the most used items at eye level.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Quality is what we strive for and we're proud to hear that this refrigerator has been a wonderful addition to your home. Thank you for being a loyal Samsung customer. ^Lo Samsung

  • Rated 3 out of 5 stars

    Ok but was replacement for what we wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the one we wanted because store had wrong dimensions...this model has far less room , less versatility with sections...other model had ability to convert a section either as freezer or regular refrigerated section....this model does not have the electronic front in the counter depth model

    No, I would not recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Great Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has been great to us so far! It fits perfectly in our kitchen, stores plenty of food, and is quiet! Many other reviews complain about the sound, and maybe it's because we live in a city, but we hear nothing coming from the fridge. The only downside is that the front is not magnetic, otherwise, it works great, it looks great, and it was great purchase! Also, the delivery guys were very professional and impressive, considering horrible delivery service we've received from Home Depot in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Flex drawer, Quiet

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge was prefect for me! I can store everything! My favorite part was the middle drawer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great delivery great product came on time happy with the product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice high end refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, especially if one side of your refrigerator is against a wall. The side-out freezer and refirg drawers are perfect for such a space. The freezer space is poorly designed. There is one "freezer drawer" for small things and two large "bins." for everything else. If you have much in the freezer, you have to "dig" to find it. Samsung should create a better design. I may look for some insert shelves. Motor is also quite noisy when in high efficiency mode. Not sure if I should call for service or not? Interior space in the refrig is good. Lots of drawers and they open far enough that you can get things in and out. Looks great and so far it works fine. Very accurate temperature. Freezes and refrigerates food very quickly. Great lighting.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Great fridge , plenty of space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, it has plenty of space. Counter depth is perfect and looks amazing in kitchen. Only complaint would be stainless gets smudges easily . But I should have known that when I purchased stainless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recently Purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is really good and not having any issues as of now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Refrigrator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it except how easy it shows every fingerprint

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Functional but miss my old ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this about six months ago and functionally we love it. The extra drawer really declutters the fridge, however I am disappointed in the ice maker. The ice comes out watery and uninformed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I love this counter depth fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge! It gave us the extra space we needed between our island and fridge. I like the ice it produces. The crescent-shaped nuggets are a little smaller than a typical ice maker and they get soft and chewable quickly in your drink. The deli drawer is so handy for making kids lunches in the mornings without even having to open the fridge doors. I like the freezer drawers. Great fridge for a busy family!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this fridge looks great. It sits nice and flush with the cabinets. On the other hand, I had a problem getting my stuff in the fridge and ended up swapping it for the standard depth. It would be great for someone who doesn't cook and just wants the look, though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    I love my new Fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and I love having the 3 compartments with different temperatures to customize my cooling needs. Although it is smaller than the one I had before, the use of space is very efficient. Would have like to have more space for taller items but so far has not been a problem. I have a second refrigerator to accommodate that need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator..lots of room and extra door is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice fridge, but less door storage than I need.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice, but is not as useful as I thought I would be. I used to put a lot more in my doors, and now have to stack lots of things on the shelves, making them harder to access. The snack drawer is a work in progress. It's still an after thought, rather than a "go to" for frequently accessed items. I needed a counter depth fridge though, and I guess I did not realize how much space I would lose.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    good Refrigerator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good Refrigerator. lot of space and very rich looking. Only concern is samsung is not changing the water-filter for the first time (end of 6 months)

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Beautiful appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Samsung kitchen appliances look so nice in my kitchen. They are the stainless steel type and beautiful and shiny. I have decided to replace my kitchen sink and faucet to match them.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 4 out of 5 stars

    Well designed fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent design for ease of access to the refrigerator and the flex door gives versatility when needed. The ice capacity is not as great as we would like. This unit works quietly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great counter depth 'fridge with pull out drawer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy found us a boxed unit when other vendors were back ordered. I watched them remove all the packaging, so it was genuine. The big points are that this is a very nice Samsung, the price was OK, the ice maker reliably provides crushed and whole cubes, and the unit is at least as quiet as the aging Kitchenaide side-by-side that it replaced. But the coolest features is the slide out drawer beneath the fridge. I use it much more than I ever thought I would for frequent items, like deli items, drinks,and marinading meats. If you are in teh market for a new unit, make sure that you check out those that offer the pull out drawer and decide for yourself if it would work for you.

    I would recommend this to a friend
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