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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1541 reviews

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Rating by feature

  • Quality

    Rating 3.9 out of 5 stars

  • Value

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers highly value the spaciousness, space, and lighting of the 24.5 Cu. Ft. Side-by-Side Fingerprint Resistant Refrigerator with Thru-the-Door Ice and Water. They appreciate the generous storage capacity, well-thought-out design, and energy-efficient LED lighting. However, some customers have expressed concerns about the noise level of the ice maker and overall noise, as well as issues with the drawers and occasional defects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,541 reviews
  • Rated 4 out of 5 stars

    Nice appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good product. Just wish the settings for the refrigerator would go colder. Other than that happy with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dependable and spacious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive, well organized in fridge and freezer. Need more lighting at the top because larger items can block the light from the back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Inexpensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an inexpensive appliance but not sturdy, in fact the first refrigerator delivered had several scratches and dents on it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great household side by side fridge/ freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! Great shelf space. It has a quick cool for when I have a lot of this to put in it i.e. after grocery shopping.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does all the things a fridge should do. Cools well , looks good. My only complaint is the shelves feel cheap.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great deal from the open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was open box display for sale and I saved $600. Perfect size for my family and they delivered free. I am enjoying the new refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but flawed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lighting on outside makes no sense, can’t see icons in a dark room,so u have to turn light on anyway.. I’ve maker is slow

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good refridgerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice machine does take a while to dispense ice but is working well so far. Keeping my fingers crossed that it willl last a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My New Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the mixed reviews, I still purchased this fridge. I have no complaints or regrets. It fits perfectly in my slide in space. I love the touch screen for the ice make and water dispenser. Love all the shelves in the freezer. I would purchase it all over again!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy for a new home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I am still trying to understand the setting to maximize its usage, it works perfectly and keep our food fresh and save.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Refrigerator!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have six months that bought it. It funtion well . Only had that water filter change .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice-looking refrigerator that is very functional and roomy. I was disappointed with the length of time it took to get it, though.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 3 out of 5 stars

    nice all around fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is nice, simple to use and durable. Fridge is very spacious.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Decent fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud refrigerator, makes a humming noise. I get crushed ice when the setting is on cubed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BLACK SAMSUNG SIDE BY SIDE FRIDGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This beautiful black Samsung side by side was purchased with the stainless steel oven and microwave, and black dishwasher and looks excellent in the kitchen...the finish is almost like a black chrome and seems to resist smudge marks too! very happy!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Updated Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Samsung refrigerator and after 3 days had it replaced. The 1st unit made a lot of noise as described in my first review. The new unit is worse. It makes noise all the time. It pops, vibrates, groans, and has an almost constant buzz or hum. I am replacing it with a KitchenAid which I can only hope is better. The KitchenAid costs another $1200 or so but will hopefully not be annoying. The Samsung is so loud that you cannot have a peaceful moment in our family room. Oftentimes it is noisier than the TV. I would not recommend the Samsung to my worst enemy – I do not hate anyone that much! We have had Samsung phones and currently have four Samsung tablets, two Samsung TVs, and a Samsung washer and dryer. I like Samsung products. But, I hate the Samsung refrigerator. My son has a larger more expensive Samsung refrigerator. After visiting him I notice that his makes the same sounds although not as constantly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nothing special about this fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Temperature readings on LED panel do not match with 2 thermometers that I put in both the fridge and freezer. Interior temperature varies, even when the door remains shut for long periods of time. LED lighting is terrible - it's in the back, and not that bright, and when you put your food on the shelves, it blocks what little light there is. All that being said, so far its kept my food from spoiling.....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this refrigerator as a second one for our downstairs. It had the room we needed and the water/ice on the door. The installation crew did an excellent job installing it. The fridge is quiet and performs well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Body issues...

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools and freezes well, but there are body problems. Door handles are loose - actually rattle when you use them. Door shelves are brittle, already have 3 that are cracked or broken. No kids in the house, just 2 old people who had hoped this would be our last fridge. Of course it was out of warranty when the issues arose.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I have just the thing to help, Choo2drivr! This link (https://bit.ly/3lozUVx) has what steps to take if the door handles are loose. You can also find replacement shelves and bins at SamsungParts.com or by calling 1-800-627-4368. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Fridge came with the Ice maker That dont work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after a month that my fridge was purchased on May 27 didnt have the ice maker dont work and numerous call to geed squad my fridge still waiting for MR APPLIANCE To call me aand fix my fridge. And to be serious i wont recomend anybody to buy at BEST BUY. The worst experience ever

    No, I would not recommend this to a friend
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