Customer Ratings & Reviews
- Model:
- RS25H5111SG/AA
- SKU:
- 5119003
Rating by feature
- Quality
Rating 3.9 out of 5 stars
- Value
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the spaciousness, space, and lighting of the 24.5 Cu. Ft. Side-by-Side Fingerprint Resistant Refrigerator with Thru-the-Door Ice and Water. They appreciate the generous storage capacity, well-thought-out design, and energy-efficient LED lighting. However, some customers have expressed concerns about the noise level of the ice maker and overall noise, as well as issues with the drawers and occasional defects.
This summary was generated by AI based on customer reviews.
Not a good quality product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this fridge less than 2 years ago and have had to call samsung 3 times with problems related to the ice maker. We did not purchase extended warranty because we really weren't expecting for this product to fail us in less than 2 years. Because it is out of the one year warranty we are responsible for any service, parts and labor cost unless it's a defective part like compressor. My advice to others: do extensive research before you make a purchase and if you have to pay a little more for a well made quality product, do so.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'm terribly sorry for your experience. I know how frustrating it can be when results and expectations do not quite meet. Thank you very much for sharing your experience. We will work on improving our products and services to meet future expectations. ^Pat
NO water dispencer and ice is very scarce.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third refrigerator BEST BUY DELIVERED, THE FIRST ONE THE SAME THING. THE NEXT ONE THE DISPLAY WAS OFF AND THEY ACTUALLY ASKED IF I WOULD ACCEPT IT AND LET GEEK SQUAD COME AND FIX IT. NOW I HAVE THE THIRD ONE STILL NO WATER DISPENCING , AND THE DELIVERY GUY HAD NERVE ENOUGH TO SAY THAT IT IS THEPLUMBING SET UP THAT A PROFESSIONAL PLUMBER INSTALLED THE LINE FOR MY FIRST SIDE BY SIDE IN EARLY 2003. HAD ANOTHER ONE SINCE. THE COMPRESSOR WENT OUT ON THE GE , THATS WHY I GOT THIS ONE. INSTEAD OF BEST BUY INVESTIGATING THE PROBLEM THEY HAVE SOME HALF HEARTED INSTRUCITON LIKE THE WATER. AFTER LOOKING ONLINE I FOUND OUT OTHER PEOPLE HAD THE SAME ISSUE WITH THE WATER NOT DISPENCING.
No, I would not recommend this to a friendPoor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had nothing but problems with our Samsung refrigerator. Ice formed in the refrigerator and it had to be repaired. Not covered under warranty. Apparently this is a huge problem with Samsung according to the repair man. It has happened twice now in less than three years. Samsung should stick to phones and TVs - their refrigerators are terrible.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Broken in 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one at January. It broken in two months. Samsung's two group of technicians could not fix. Unbelievable!
No, I would not recommend this to a friend Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator quit working after about 18 months. I called Samsung customer service and set up a service call. The time came and went. No show on technician. Called Samsung and found out the warranty had expired so they cancelled the service call. They never called to let us know. I gave them two phone numbers to call and no call on either phone. I ended up fixing a factory defect on the evaporator fan myself. Thank you Youtube.
No, I would not recommend this to a friendDO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has stopped cooling due to the coils freezing over and thus freezing the fan. We have had this happen 2-3 times since the refrigerator went out of warranty. Samsung customer service is no help. When you spend $1000 on something it should last more than 2 years. I would not recommend a Samsung refrigerator to anyone.
No, I would not recommend this to a friendMy Frig is a leaking lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This frig leaks water onto the floor. Samsung repaired it 3 times while it was under warranty. It started leaking again and the warranty is now over. I looked into this and there was a class action lawsuit against samsung for this problem and they still haven't fixed the problem. I am very dissapointed in Bestbuy, will not shop here again.
No, I would not recommend this to a friendWARNING !!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst fridge i have ever purchased at 2 year mark we have found ourselves with a 300 pound piece of scrap meta.worth 24 dollars no service to our area no one within a 100 mile radius will work on these products, yes they guarantee their closed refrigeration systems MAYBE to be determined by the tec. we will have to pay for a 2 hour travel time for a service call .customer service full of double talk and tried to sell me a service warranty
No, I would not recommend this to a friendLemon
Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator ever. 2 months after this fridge was delivered the compressor and dryer needed to be replaced. The fridge and freezer side both dead. 6 months later and the compressor is leaking and broken again. Samsung is replacing the entire unit for us because it is now unrepairable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your old fridge. i am glad that our warranty was able to provide you with a fully functioning unit. Thank you for choosing Samsung. ^Brad
Poorly Designed with Lots of Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Samsung refrigerator has been a big disappointment. It is poorly designed and if you search on the web you will find it has a lot of problems. The Ice and Water selector lights are difficult to read. The ice maker stops working and has to be reset. The coils ice up and have to be defrosted. The fan makes noises.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PeterK, thank you for sharing your experience with us. We want to make it better! Try these tips and tricks to get the best performance from your refrigerator: https://bit.ly/2KABfuj and https://bit.ly/2Dq72eh, thanks. ^Mae
Ice Dispenser Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought is refrigerator 3 months ago. I was very excited to finally get a new fridge. At this time, I feel as though my old one was better. The ice maker hardly makes any ice, we are a family of 5 today only had enough ice for 2 of the kids drinks. I am very disappointed.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Rchanrth, I understand your frustration with this refrigerator. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So unhappy with this purchase. I still remember the salesman’s face just completely lying about how well this piece of *%+* fridge was worth the money,etc.
No, I would not recommend this to a frienddont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have lost well over $500 in food because this refrigerator keeps going into demo mode
No, I would not recommend this to a friendStopped Cooling After Less Than 2 Years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator side stopped functioning completely and Samsung refuses to repair it under warranty. Repair company says they only need to replace two small parts, but wants hundreds to fix it. This is not designed to last.
No, I would not recommend this to a friendBad choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this refrigerator in March and within a month there was a ice maker issue. Samsung has refused to replace this fridge. guess the warranty is only on paper.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, I'd love to help you here. Please try following the steps on this link: https://bit.ly/2M6fCSB to help with the ice maker production of your refrigerator. If this doesn't work we are always available to offer you more assistance via Twitter: https://bit.ly/2pTYDc7 Facebook Messenger: https://bit.ly/2LmCR7F Email: https://bit.ly/2z9FXFr you also have to option to call us at 1-800-SAMSUNG if you ever need us.
^Lizzette
Samsung makes garbage refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My samsung refrigerator died after 2 years. I paid 1200 for it. They will not fix it under warranty. Don't buy samsung!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Warning Do not buy Samsung poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung side by side fridge after 13 mos the ice maker broe costing $400 to repair
No, I would not recommend this to a friendSamsung RS25H5111SR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T BUY THIS REFRIGERATOR. ICEMAKER DOES NOT WORK. LEAKS. READ ALL REVIEWS ON ALL WEBSITES... BAD PRODUCT.
No, I would not recommend this to a friendRUN, find an American Model for Appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Low water pressure, comp fan failures, ice failure
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi John! We have a lot of troubleshooting steps that may quickly resolve many or even all of the concerns you're having. We'd be happy to walk you through those steps if you'd like to reach out to us via either of the following: Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513. Please mention ticket number 1142405069. ^Jecca
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this fridge for 15 days , and it already went bad!
No, I would not recommend this to a friend