Customer Ratings & Reviews

We had 5 total service calls on this fridge in the just over a year we had it for anything from a no cooling problem to the entire computer board being bad. It also does this fun thing where it will freeze the coils up then thaw out all over your kitchen floor. We were eventually able to exchange this fridge for a new one. I would recommend if you’re considering a fridge, to stay away from this one.

Dents are on the side of the refrigerator. Best Buy told me today that it is a design structure defect. There are at least 5 dents on the side, a dent on the front door . They must think I'm stupid

The refrigerator is big and brightly lighted. My immediate question is"What value is a major appliance review made only 2 weeks after unit is installed?" I think Best Buy would better serve the customer by asking for reviews one or two years after the purchase.

Samsung fridge many issues - ice maker, cooling unit freezing, ice build up, ice melt into deli drawer

I bought a refrigerator from Best Buy and the manager took the time to go over each model with me to answer so as a consumer I could make the correct decision and I did. GREAT JOB..

I'm hesitant to review most purchases after only having them for a couple of weeks, but so far so good. It's much larger than our previous fridge and I really like the bottom freezer.

Like over all space and temp control drawers and size of freezer drawer. Missing from previous purchase was a location for butter tray in door. But over all, happy with purchase.

Ice maker eats up a lot of space in the fridge itself. Which you don't realize until you get it home and realize only half you food can fit in their.

I wish I could give this fridge a 5 but constantly freezing of the coils is a hassle. Removing panels and trays to fix the problem is annoying. I would look for another brand.

I bought this fridge 3 years ago. 3 years in I have cracked drawers. The drain line has started freezing up on it causing water to pull in the bottom and drain on the floor. Looking in to it, all Samsung fridges do it and you have to consistently take them apart and thaw them by hand, Samsung knows and doesn't care, there are multiple articles online . The ice maker also freezes up if it is sitting level. Please research before buying!

It has a clunky door that has a mechanical seal I hate it. Good looking fridge everything works but the whole way it functions doesnt make sense.

Delivered with Dent and it takes forever to talk to someone, they always transfer my call.

The Samsung French Door with Thru-The-Door Ice and Water has fulfilled all of our expectations. It keeps our food items fresh and delicious. The freezer has easy access. Storage is more than adequate. The ice maker has been doing its job without any issues. We are very happy customers!.

I really like this refrigerator. The size is great. The only negative is the water connection at my house is in a place that prevents the fridge from being pushed back far enough, but that's the fault of whoever built the house, not the fridge!

This fridge has been a very nice addition to my kitchen. The outside controls are easy to use, the doors open easy, and the bright lighting lets you see everything inside very easily. The outside finish is so smooth I can wipe off dirt or smears with a wet rag in an instant. This is a 26 cu. ft. and it has a ton of room.

Who knew that you could be this excited about a refrigerator. It's has tons of space and I love the French door style. The freezer drawers are great. I love the shelf level options also. Great design and works well for us.

We love the large draw in the refrigerator & the dispenser in the door. The ability to adjust temperatures is great. And it actually keeps things in the freezer frozen, unlike our old refrigerator.

For the amount we paid, I expected better. It looks nice, but the shelves crack easily and are expensive to replace. The ice-maker stopped making ice and now water pools underneath the bins. We've only had it 5 years and already are having to replace it or pay for expensive repairs. I don't recommend.

It is a reeeally deep fridge. It sticks out much farther than out last one, however out last fridge was 10+ years old. The lighting in it is great. Havent used the freezer much yet.

The staff at Best Buy have been excellent at getting the issue resolved. Samsung has very poor Quality Control and does not care about customer satisfaction. The freezer door is not molded correctly and extends beyond the plastic cap. I would not recommend the stainless steel version of this fridge.