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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4527 reviews

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Rating by feature

  • Storage Capacity

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Design

    Rating 2.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the spaciousness, adjustable shelves, design, and fingerprint-resistant feature of the refrigerator. They appreciate the ample storage space, flexibility in organizing the shelves, and stylish appearance. The fingerprint-resistant feature is also well-received. However, customers have concerns about the ice maker, noise, and water leakage. The ice maker seems to be unreliable and prone to breaking down, while the noise level and water leakage issues have also been reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 4,527 reviews
  • Pros mentioned:
    Price, Spacious

    Rated 5 out of 5 stars

    Quality Style and Value

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a quality refrigerator that wouldn’t break the bank, and this Samsung is great. The inside is as nice as the outside in style and function. The water and ice work well and have no issues with the placement of the ice maker. This is my first bottom drawer freezer, but I feel like it is very roomy and the sliding interior drawer is practical and well designed. My only negative comment is that it gets finger printed up pretty good with three kids, but I chose not to splurge on the more expensive fingerprintless stainless steel, so it is no fault of Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustable shelves
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Love the flexibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal when this was on sale. We love the adjustable shelves and it’s very roomy, especially compared to our old side by side. The only issue I have is that it’s somewhat noisy when it runs and this might really bother some people (the only reason for 4 stars and not 5). Otherwise, this looks great in my remodeled kitchen and we are very happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Nice lighting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love most things about this fridge. The lighting is wonderful and the space seems larger than stated compared to our old one. Our last fridge only lasted 7.5 years and we spent 1800.00 on it. This time I went for features and high ratings at a reasonable price. My main complaint is the ice maker/dispenser, which is too slow to spit out cubes. The delivery guys scratched it and I got a discount.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustable shelves, Price, Spacious

    Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this refrigerator at a steal, and I love it! It’s very roomy, and the shelves are adjustable for the ability to maximize space.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustable shelves, Spacious

    Rated 4 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautiful fridge! The delivery team was amazing, polite, friendly, and professional. This is our first new fridge purchase and we couldn't be happier. It has good space and options to adjust shelving. Plenty of freezer space and is so easy to see everything. We did a lot of research of features and pricing and I'm glad we agreed on this item!

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and finger resident comes in handy with a four year in our house. It is louder than our last fridge but since it has been a month I hardly notice the noise. Love the bins and storage. One draw back its shelves are short and you can't place taller items like water and wine bottles on them.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustable shelves

    Rated 5 out of 5 stars

    A Little Noisy but Spacious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this refrigerator on sale and it was a heck of a deal. We originally wanted one that had the 10 year warranty on the compressor, unlike this one, but decided to take our chances with this one because it is a Samsung. Overall we love the refrigerator. The shelves inside adjust easily and there is plenty of room to store food. We had a traditional two door refrigerator previously and I didn't think the storage would be big enough, but it was. The one thing that is kind of annoying is that when the compressor runs it is kind of loud. Not super annoying loud, but loud enough that we can hear it. We have an open floor plan with our kitchen and our living room is relatively close, so take that into consideration. Other than that, it is awesome. Well, I'm personally not a big fan of the freezer storage at the bottom, but there is plenty of room.

    I would recommend this to a friend
  • Pros mentioned:
    Adjustable shelves, Spacious

    Rated 4 out of 5 stars

    Good refrigarator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the space in fridge and freezer. The shelves are nicely laid out and being able to flip one up is helpful. It keeps things cool. My only gripe if the water/ice maker. You have to toggle through crushed ice, to cubes, to water overtime. Would not be so bad, but it des not toggle easily. This would be the one thing I would change.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the styling and the interior design once I thought through the best placement for all the contents. One thing important, however, is to have Geek Squad come to seal the gap on the ice maker with food safe caulk. It isn't strictly a recall but a known issue with the Samsung ice makers that inside the refrigerator section

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Awesome fridge but a Week ice maker.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first samsung fridge and i have to say that i like but i hate the ice maker. It has nice black stainless steel finish, very roomy and has sleek design on the inside for storing food but the ice maker sucks. You can pull out the container to grab a ton of ice and also you cant use the ice maker if any of the fridge doors are open.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space, Spacious

    Rated 5 out of 5 stars

    Great, quiet, and my kichen looks great with it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of storage room for fridge- freezer. My kitchen looks upgrade with modernized one too. Great, quiet, and my kitchen looks great with it.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Good standard refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall product is great. The only drawback to date is the slowness of the ice maker when trying to get ice out, which is just being picky. The selfing needed to be rearranged to fit common grocery items. The fridge it quiet. Thus far, I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Good for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was right being under $1500. Two negatives, it is loud in fact it's as loud or louder than my old 12yr whirlpool. The panel does not light up so getting a drink at night and switching from ice to water can be flustering.

    I would recommend this to a friend
  • Cons mentioned:
    Noise, Water leakage

    Rated 4 out of 5 stars

    Pretty good fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having a little issue with water leaking in the crisper drawer. Bestbuy not really helping. They directed us to Samsung. Samsung directed is back to bestbuy. Other than that it's a great fridge. A little noisy but tolerable.

    I would recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    So far, so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, we really love this refrigerator. The only reason I gave it 4 out of 5 stars is that the ice maker takes up some storage space in the left door. On the plus side, there is ample space in the freezer drawer! Great so far. I love having crushed ice in my beverages...

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    BEWARE OF THE MOLD!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model has a problem that leads to water leaking under the deli drawer. If you don't clean this out every week you will have mold form under the deli drawer. Look at the other reviews and you will see how both the ice maker, fan, and coils freeze up on this unit. Samsung knows the issues but refuses to do anything. See the other reviews for the problems. The good reviews are from people who more than likely had this unit less than a year. Anyone that has had this model for any amount of time has encountered this issue.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello broncotiz,

      Thank you for sharing your experience with us regarding your refrigerator ice maker and we do apologize for any inconvenience this may have caused you. especially the water leaks on your refrigerator and the molds in your deli drawer.

      Condensation, moisture, or mold between the refrigerator doors
      When condensation, moisture, or mold forms between the refrigerator doors or on top of the freezer door, this is caused by high humidity, energy-saving by the refrigerator, or incorrect usage
      https://www.samsung.com/us/support/troubleshooting/TSG01001891/


      Here are some links that will help you address your ice maker issue

      Refrigerator water leaks are often caused by loose connections or improper installation.

      https://www.youtube.com/watch?v=uU6XADBosVo

      Water leaks in a Samsung refrigerator
      Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Leaks can occur outside of the refrigerator, or you can have an auto fill water pitcher that is leaking as well. Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again.

      https://www.samsung.com/us/support/troubleshooting/TSG01001852/

      For further concerns, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


      - Reference ticket number:1144328158

      ^Ross Samsung

  • Pros mentioned:
    Adjustable shelves, Spacious

    Rated 5 out of 5 stars

    Beautiful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The inside is spacious. The shelves can be moved around and the temperatures can be adjusted for the drawer so you put different things like wine or deli stuff. The only bad thing with stainless steel are the fingerprints. I just need to find the right cleaner (you cannot use windex on it) and I'll be happy.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Great Deal on a Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great deal on open box Samsung refrigerator... Was the exact color my wife was looking for... Very user friendly. alot of space to use and it fit perfectly in our kitchen. My only compliant, the panel doesn't light up so can see when you are pressing the cube ice, crush ice and water.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker, Noise

    Rated 4 out of 5 stars

    fridge does the job...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ice maker just doesn't work very well. it seems to struggle to give you ice at all and it doesn't keep up very well. the fridge is a bit loud. it was waking me at night until i got used to it. other than these two minor problems, the fridge performs really well and has lots of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    RF263BEAESR Samsung Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shopped many of the mid range brands, LG, Whirlpool, Kenmore... This one seemed to be more user friendly with better design features than the others. The fit, finish and configuration of the shelves and drawers looks high quality. All clear plastic shelves and drawers that fit nicely and appear sturdy and durable. Hinges, slides and mechanisms look robust. Great lighting inside is one of my favorite features. Shelves are designed in a way that makes everything easy to see and reach while making efficient use of the space. Freezer section seems very large and easy to access. This model does not over do electronics and controls. Simple understated display in front, not a lot of un-needed controls. Thru the door ice and water is a nice feature I've never had before. Overall it is very quite (yes, the ice makes noise when it drops, get over it). I have one significant complaint. the ice cubes dispensed thru the door do not come out whole. Along with some whole cubes you get a lot of chips, shavings and busted up cubes. Also, the cubes are kinda small. I have found no adjustments that affect the thru the door ice maker. I probably would have been happy without the through the door ice/water dispenser.

    I would recommend this to a friend
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