Customer Ratings & Reviews
- Model:
- RF263BEAESR
- SKU:
- 4980442
Rating by feature
- Storage Capacity
Rating 3.3 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Design
Rating 2.3 out of 5 stars
Customers are saying
Customers admire the 24.6 Cu. Ft. French Door Refrigerator for its ample storage space, overall performance, and quiet operation. Many appreciate its size, design, temperature control, and lighting. However, some customers have expressed concerns about the ice maker's reliability and the refrigerator's resistance to fingerprints.
This summary was generated by AI based on customer reviews.
Bad Delivery Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They give a delivery window of 2 hours and expect you to wait there during your work hours. The driver called me at 10:35AM, I was at home in 10 mnts. By the time I reached, the driver is gone. I was waiting as a fool for 30 mnts for the truck to arrive. The driver didn't even inform that he helf without delivery and suggested me to call best-buy.
No, I would not recommend this to a friend- Cons mentioned:Customer service, Ice maker
extreamly poor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would tell anyone about to buy a Samsung refrig run away fast. When I called for service no help and the ice maker has never worked correctly only two years old and hate the frig model rf263beaebc
No, I would not recommend this to a friend Buy Geek Squad Protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issue within 1 yr. Taking Samsung 3 days to service
No, I would not recommend this to a friend- Cons mentioned:Noise
ICE POPPING!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge makes a LOUD ICE POPPING NOISE!!!!!!!!!
No, I would not recommend this to a friend I am missing the bottom of my frig. and can't get
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried at best buy and Samsung just want the rest of my refrigerator! I need help!
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Samsung I purchased the refridgertor and the ice maker broke after 13 mos cost $400 to repair
No, I would not recommend this to a friendSamsung 24.6 French Door Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker leak water every time you get ice you get a lot of water in your glass.
No, I would not recommend this to a friendStopped working in 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in September 2016 and in February 2018 the freezer stopped working. Called Geek Squad and was told that they had to order a piece. The refrigerator stopped working a bit after that. First appliance I’ve had that has broken down in less than 2 years.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Gisy, I understand your frustration with this refrigerator. For further assistance with this issue, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
poor fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never incourage anyone to purchase this item from bb after seven years this fridge has broken down numerous times,
No, I would not recommend this to a friendIce maker is garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase any thing from this brand. Their ice maker clogs up every week. It is very frustrating, when you have to buy bags of ice bc your ice making freezes up and won’t drop the ice in the tray.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Hank. We are sorry to hear that you're having trouble with your ice maker. If you need assistance in getting this resolved, this link will help you find a service provider in your area (http://bit.ly/2ksKPDF). ^Lo
Ice Maker is junk.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a gap between refrigerator and ice maker that lets warm air in and causes everything to freeze up. Do not buy,!!!!!!! Samsung support is poor Will not stand behind it
No, I would not recommend this to a friendPoor product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product unless you want to have a non working ice machine in about a year. The problem with the ice machine is obviously a design issue and Samsung will not own up to it,.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible ice maker keep having issues first froze up fixed now no ice
No, I would not recommend this to a friend servicing too slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator in Oct. 2015 and it died March 3, 2016. We called customer service March 3rd and did some troubleshooting with a rep, to no avail. We were told that someone would call within 24 to 48 hours to set up a repair date. No one called. We called back March 8, we were given a repair number and were told the parts were on order. No one had looked at the fridge, so how could they know what parts were needed? We waited until March 14 to hear about the parts, then we called customer service again. We finally had it fixed on March 18. We feel that Samsung's process for servicing warrantied appliances should be much quicker and simpler for consumers.
No, I would not recommend this to a friendDONOT BUY SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG REFRIGERATORS. DEFECT IN ICEMAKER. SAMSUNG WILL NOT HELP YOU OR REFUND. IN CLASS ACTION SUIT. DO YOUR RESEARCH.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Ice Maker Keeps Breaking Down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constant problems with the ice maker. The problem was exacerbated by Samsung whose repair people were not allowed to fix the problem. Samsung tried to cheap it out the first two times we called for a repair person. Only on the third did they approve replacement. It is out again.
No, I would not recommend this to a friend Refrigerators great but the icemaker is one of the
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerators great but the icemaker is one of the worst in the market. They need to improve it
No, I would not recommend this to a friendSTAY AWAY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung refrigerators are the worst. Ours died within 18 months. Samsung will not honor warranties. DO NOT BUY.
No, I would not recommend this to a friendSo many problems that were unacceptable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung told me that I should expect the water to drip for 5-10 minutes after each use. That is "normal". The cubed ice came out with about half as crushed all the time. The freezer drawer squeaked from the very beginning. And though I got a black refrigerator, the wheels underneath were an off white and showed very prominently. When I told Samsung about that, thinking there was probably a faceplate I was missing, they told me , "No, a lot of people complain about that."
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Ice Maker Known Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker constantly freezes up and/or stops working. Multiple techs. Multiple replaced parts. Multiple "fixes". No solutions. This is a known problem with Samsung refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AfterDarkDuckie,
Thank you for purchasing Samsung products. We are glad that you reach out about the Samsung ice maker freezing up and stopping working. We apologize for what happened and we will surely notate your feedback about this matter for a better product in the future.
For future reference, you may click this link for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
or
https://www.samsung.com/us/support/search/?query=ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Ice Bucket is stuck or has a block of ice: Ice maker is frozen over.
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
You may check this link for future reference to reduce unnecessary repairs over the Ice maker's lifetime.
https://www.youtube.com/watch?v=EsbHtpc1ak4
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket Reference number: 1144297757
Thank you for choosing Samsung. Have a great day.
-Trisha-
