Customer Ratings & Reviews
- Model:
- RF263BEAESR
- SKU:
- 4980442
Rating by feature
- Storage Capacity
Rating 3.3 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Design
Rating 2.3 out of 5 stars
Customers are saying
Customers admire the 24.6 Cu. Ft. French Door Refrigerator for its ample storage space, overall performance, and quiet operation. Many appreciate its size, design, temperature control, and lighting. However, some customers have expressed concerns about the ice maker's reliability and the refrigerator's resistance to fingerprints.
This summary was generated by AI based on customer reviews.
Worse service/ poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator and had to return it 3 times within 2 weeks. First time came with a major dent. Second time the ice dispenser was leaking and the interior plastic cabinets were cracked. On the 3 delivery they did not install the water line properly. I found this out the next morning when I had water flowing outside my house! All Best Buy did was apologize and said to file a claim. They did nothing to accommodate me after I had to rip walls and repair my kitchen and flooring! Worse service ever!!! I am beyond disappointed and appalled. Who knows how long this claim will take and if it will cover the costs.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Samsung - Refrigerator (Problems with icemaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute worst refrigerator I have ever owned. Problems with the icemaker. Repair techs have come out twice and it still is not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Yvonne, we are sorry to hear that you are having this problem with your refrigerator. We’d like to follow up with you regarding your concerns. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144151121) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Cons mentioned:Ice maker
Waste of money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Ice maker stopped working after 11 months. Water dispenser makes horrible sound. Shelves started falling apart.
No, I would not recommend this to a friend Worst product and customer service ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4servicecallscan'tfixrunaroundfromsamsungformonths
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Ice maker sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker has never worked properly. Replaced it multiple times..poor design. Fridge should be recalled
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsungrefrigerator,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared a Samsung link below that will help with your ice maker concerns.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I have also shared the user manual link below. Please access the link and turn to page 28 for additional steps of troubleshooting if needed.
https://downloadcenter.samsung.com/content/UM/201904/20190418151648884/DA68-02601A-16_181008.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144518764
Leo
DO NOT BUY SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG REFRIGERATORS. DEFECT IN ICEMAKER. SAMSUNG WILL NOT HELP YOU OR REFUND. THEY ARE IN CLASS ACTION SUIT AGAINST THEM, THOUSANDS OF BBB CASES AGAINST THEM FOR THIS REFRIGERATOR. THEY WILL LIE AND SAY DEFECT IS FIXED. IT IS NOT. WILL LEAK AND DESTROY YOUR FLOORS, CAN CATCH ON FIRE OR JUST FREEZE UP CONSTANTLY. READ CLASS ACTION. FACEBOOK HAS SITE WITH OVER 13K OF PEOPLE THIS HAS HAPPENED TO. DO YOUR RESEARCH.
No, I would not recommend this to a friendEverything brakes and the ice machine is defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please dont buy this fridge it has been nothing but problems the entire time I've owned it. I got it in 2016. The ice machine is defective iv already got it fixed and im haveing the same issue agin
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sarah,
We understand the effect this experience had on you. We are here to help you with your refrigerator.
We would be happy to speak to you directly to discuss more about your refrigerator and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146070670, to help our team pull up your information.
Have a great day.
Melardo
