Customer Ratings & Reviews

I picked this refrigerator because it was on sale and we thought it would be a nice upgrade from the current 2 french door style one we have. Well, we should have checked out the reviews. Apparently a lot of Samsung refrigerators have an issue with the ice-maker and we had the same issue posted by a lot of people who have Samsung refrigerators. The ice maker somehow leaks some water - we think its because the sensor doesnt know the ice tray is full and keeps pushing water into the unit and it leaks down the bottom and freezes in the tray. This also caused an issue with the cubed ice coming out as it would be crushed no matter what option you chose on the front panel. It freezes the ice-maker pullout solidly in and you cannot pull it out to see what the problem is without thawing the WHOLE fridge since the ice-maker is in the main fridge compartment. So we thawed it out (put a towel below the ice maker to catch dripping water) and was finally able to pull it out. After a week of troubleshooting it ourselves and researching on the web we decided to call bestbuy geeksquad and have them come out, the bestbuy geeksquad guy on the phone said oh we know about this issue having dealt with it a lot apparently he pre ordered the parts and they arrived in a few days. Our appt with the geeksquad repair tech was about 10 days from the date of our call so we just decided (after having it thawed out) to just turn the ice maker on for about 3 hours every other day to put some ice in for us to use. This worked since the bin couldnt get full and the sensor keep pumping water. I dont recommend doing it for more than 6 hours on as one time I forgot (next time I set a timer on my phone for 3 hours lol) and there was some ice build up on the bottom under the ice bin already. The geeksquad tech came and took about an hour to do all the work. He put some kind of sealant and replaced some of the parts with the new parts. This was about 2-3 weeks ago and so far the geeksquad repair has worked. Only time will tell if it ever reverts back to the ice maker faulty problems. Aside from this its a nice looking unit, led lights and bright and there are a lot of temp features to choose from for each compartment. The middle drawer is great for soft drink cans or bottles/beer/wine. I would also say the main compartment is kind of a weird design and doesnt have a lot of room for tall items IMO. I used to be able to put a large pot of chili, milk and some 2 liter soda bottles in my old french door style one without any issue, in this one I am having to move stuff around and adjusting things here and there to make things fit. So if the ice maker wasnt faulty would I still recommend this fridge, prob not. Having to move things around inside quite often to make room for taller items is a deal breaker for me. Ill make due since I own it now but Im not happy about it for sure. Oh well live and learn to read a lot of reviews on a specific model before you buy it. I included some pics of the ice that formed and I scraped out after our initial problem of it being frozen in place and this was when I left the ice maker on for 6 hours forgetting to turn it off again.

I have not had this very long, but so far I love it. The LED lighting is fantastic, and the interior space is working very well for my. I also like the space in the bottom freezer. The flex drawer is perfect for the way I want to use it, which is to keep beverages cold without taking up too much awkward space in the refrigerator. This is my first French door, and I love having the most often used items at eye level, rather than having to stoop down to find things as I did in my top freezer model. I had read enough reviews that complained about the ice maker not functioning properly, so I did decide to purchase the extended warranty to give me some peace of mind on that troublesome issue.

I love the fridge. Very spacious and while the shelving isn't the easiest to move around for tall items, it generally handles most things I throw at it. Note, I cook habitually from scratch. My biggest critique of the fridge would be from the install. The guys ripped off the protective shipping plastic and left little pieces of plastic trapped in the seams of the fridge. I find it extremely irritating that Best Buy promotes this type of workmanship. The pieces of plastic are almost impossible to get out due to their size. I spent a lot of money on the fridge and It looks kind of trashy when you get up close. When I questioned the guy about it he was like we have 20 more deliveries, I have to go. I really didn't want someone with this type of attitude touching the fridge any further. I should have complained right out of the gate to have Best Buy take care of this, as I'm still trying to get out the little plastic pieces trapped in the seams.

I love almost everything about this fridge. I love the French door, the drawer are great for fruits and vegetables. The quick access is something that I still need to get used, but for now is a charming detail. I love the flex drawer, I used for cold drinks, bottles, which save space on my fridge and it looks very organized. The freezer can look a little cramped, but I am more a fresh product person than frozen ones, so it works for me. On the first freezer compartment I leave ice cream and sweet food, at the bottom I split half frozen vegetables, half frozen meat! The only downside that prevents me for given 5 stars is the left door: the compartments on that door are ridiculously small, doesn't fit almost nothing - that is because of the water dispenser. Besides that, fantastic product! doesn't make a lot of noise, just hoping it will last a long time!

I like the refrigerator but I noticed a bunch of the gray color on the side of the refrigerator is scraped off. I noticed smaller ‘scratches’ when it was delivered. I just noticed a large section of the color missing right above where the counter is. Not very happy about finding this. This should not happen on a brand new refrigerator. Nothing has touched the sides of the fridge since it’s been at my house. Wondering if Samsung offers a product to color over these areas.

This refrigerator is gorgeous! I’ve had an 18 Cu.-Ft fridge before and I’m amazed how much more space I have. We are keeping our drinks and snacks in the middle drawer. It’s perfect

This fridge replaced my 13 year old traditional white side by side. These new styles are, on average, too large for the space I had, and this Samsung had all the features I wanted and was one of the few that came in the right size for me. While I was nervous about having to get a smaller size, I took a full fridge worth of food and transferred it over, and it looked sparse in the Samsung. The layout is amazingly efficient. I love the separate snack drawer. Also, the ice maker has a much higher capacity than the other same size models. Overall I am very happy with this purchase so far.

It all started with a very knowledgeable person at the store. He helped us find the model that had everything we wanted. When the refrigerator was delivered it had to be completely dissembled to fit in our door. This was done by Ross and Nick. I have to say that they not only did this without damaging the house or the refrigerator but they where the most friendly delivery people I have ever interacted with! As a employer I have to say that I wish everybody working for me could treat the customer as well as Ross and Nick did ..... Just an awesome job guy's, THANK YOU!

My first French door refrigerator. I love it. Wish I have a bigger space for the 35 inch size . But so far it’s been good. Had it for almost 2 mos.

Lots of open space on top with great lighting . Very quiet and so much room on all 3 sections.

Excellent refrigerator, I had just purchased my first home and was trying to find the perfect fridge for me and I did just that! The flex zone drawer is amazing I love being able to keep all sodas and other drinks separate and ice cold!

The look of the LED lights is amazing everytime you open it. Plenty of storage and ability to rearrange shelving and storage to accommodate bigger items. Love the bottom freezer and even the drawer you can use for a variety of things and change the temp of depending on what you put in it.

I love this fridge! It is the same size as a standard fridge but so much nicer! 3rd drawer is great!

This refrigerator was the perfect finishing touch to our new home and little kitchen! It made the water taste so good!

It was my first time in this store. The sales person provided excellent customer service. I will be back for an other purchase soon.

Great refrigerator best Refrigerator purchase I’ve ever made.

Very happy with my purchase! Looks great and works great. Love the 3rd middle drawer. We keep all our drinks really cold in there. Love it!

I absolutely love my Samsung refrigerator, would and will recommend this to anyone!! Great great great product!!

I love this fridge, the freezer is very spacious. Lots and lots of space.

I love my new fridge. It has everything I need plus more. The extra space definitely makes organizing a breeze. It's PERFECT!