Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Opened It And It Was Banged Up. No Replacement...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher came dented and banged up in multiple places...I ordered it for a new home I was building so it sat in the garage for a few weeks before we opened it. When we opened it, it looked like it had been beat to death with a bat...unfortunately by that time it was too late to return (outside 15 days from delivery date), even though we had just unwrapped the thing...Best Buy would not take it back and did not send a replacement. Very disappointed. Hope it works and doesn't leak when when we cut it on...
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144745161
Have a great day.
Melardo
Samsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new dishwasher very happy with the employees but not with the delivery company
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a wonderful experience. Came on time no issues. Tun and clean great
I would recommend this to a friendNa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service at Best Buy. Will recommend anytime.
I would recommend this to a friendVery Disappointed with this dishwasher
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dishwasher September 2019, worked great for a while until it didn’t. Top (extra third rack) is stuck & won’t open, the dishwasher doesn’t dry dishes unless you have the sanitize option always on, the water wall bar constantly falls off, & gets stuck where it prevents the door from closing, & the dishwasher sometimes runs without water actually being distributed inside it, so you open it to find it bone dry & dishes still dirty & soap still sitting in it. I have always been happy with everything I’ve ever bought from Best Buy. This is junk compared to the previous Samsung dishwasher we had. We are very disappointed. Thank goodness it’s still under manufacture warranty & that we also purchased a protection plan with Best Buy Geek Squad. We called, they ordered parts & scheduled their guy to come out, he gets here the day of the appointment only to find that all the parts he needs weren’t here so he had to order them himself & reschedule the repair. If I a could get a new dishwasher I would, it’s a shame to have this happen & we haven’t even had this dishwasher for a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dishwasher. I am glad that a service technician was quickly able to jump on the job to get your issue resolved. We thank you for being a part of the Samsung family. ^Brad
Best Dishwasher Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is amazing. You don't even know it's on it is so quiet. Good quality racks. Very pleased with this purchase
I would recommend this to a friendDishwasher dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes our dishes are dry when wash is complete , and sometimes not. Not impressed at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to find pleasure in washing dishes. We would love to help you with your dishwasher.
Suppose your dishwasher is not drying your dishes. Please click the links below, Hover your mouse over the hyperlinks, and watch the instructional video for tips.
The Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146551965, to help our team pull up your information when you message us.
Have a great day.
-John
Sam song
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s great Next to the Maytag 500 this is a great dishwasher works perfect
I would recommend this to a friendLoved my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is wonderful I love everything about it it even sanitizes the dishes!
I would recommend this to a friendGreat Dishwasher!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this dishwasher quite gets dishes clean! Works great
I would recommend this to a friendSamsung Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a beautiful job with the dishes. Kind of cool it pops open on its own when it is done. The music can get annoying though
I would recommend this to a friendKnow how to fix this dishwasher before buying
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Few problems with draining at first had to directly now the linear piece has come loose. Don’t get me wrong I like the dishwasher, just not sure it requires this much self service within a year.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Fetz! We are sorry to hear that your unit was in need of repair. However, we are happy the unit is working as designed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143868267
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Good until it wasn’t.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working within 6 months. Tried to get it repaired and Samsung couldn’t find anyone willing to come out. I wanted a replacement but was given a full refund but I had to pay to get it removed from my home. Worked great and was quiet until a Pc Error.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, John.
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Works exactly as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Samsung has never let me down and in the short time I’ve had this, still hasn’t.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Touch panel went bad do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought in 2021 and its barely been a year and the touch panel went bad. Not only that but, Samsung approved techs are charging 89 to come out and I looked at the part I need and its 289 itself. Basically half of the price of a new one. After research I see this model has this issue over and over. Worked great when it worked. Please avoid this model unless you purchase the extra warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tony,
We appreciate you informing us that your Samsung dishwasher's touch panel went bad. We apologize for the inconvenience, especially with the technician visit fee and part replacement cost. We will gladly look into this for you.
Here is a link to the troubleshooting steps to try when lights are blinking on the control panel of your Samsung dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01001922/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144863511), which will help our team pull up your information.
Thank you!
-Angelica
happy in the kitchen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a champ. love the features and is it ouiet. Giving Samsung an A on this dishwasher,dishes are clean and dry !
I would recommend this to a friend- Cons mentioned:Price
IF I COULD DO IT ALL OVER AGAIN I WOULD
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product from Samsung. It does not dry your dishes, for this price you would think it would most definitely dry your dishes. We spent almost $8000.00 on ALL Samsung products for our kitchen as well as the samsung flex washer and dryer, If I could go back and do it all over again, I would choose a different brand. It would not of been SAMSUNG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! I understand that you are not happy with your dishwasher as it is not drying as it should. We apologize for the inconvenience you have experienced with wet dishes. Below is a link that will help rectify your concern.
(https://www.samsung.com/us/support/troubleshooting/TSG01001910/)
If you need further assistance, contact our support team via any of the following using ticket number: 1143619470
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
I would pass on this product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it gets humid in the kitchen the dishwasher gives off a LC code and won’t work
No, I would not recommend this to a friendBrand response from Samsung
Posted .DajuanH, we know how frustrating dealing with an error code with your dishwasher can be. Allow us to assist you.
If your dishwasher displays an error code LC, here is a link to help you. Please choose and click on the "LC or LE" error code. Kindly click on the embedded word.
Samsung dishwasher is displaying an error code
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146597376) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Reliability
Junk don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dishwasher. Its a junk from samsung. There are moving parts which come off just after few days of purchase. I ended ip returning this one and got a bosch dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Monred,
Thank you for choosing Samsung for your dishwasher needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Samsung dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher quite and cleans really good. Replaced my previous Samsung with this because of quite cycles
I would recommend this to a friendBrand response from Samsung
Posted .Hi Vitulika! We understand that this unit is meeting your expectations and we couldn't be happier for you . Thank you for your continued support and for choosing Samsung. ^Nic