Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Not cleaning dishes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went through a complete kitchen remodel and purchased all Samsung appliances due to a special they were having at the time. Beautiful looking dishwasher with all the bells and whistles (most not needed). But after 6 weeks of daily use it now makes a clicking noise and many dishes not coming clean. Coffee cups look like water not even getting hitting them. I’ve tried the power wash settings, tub clean, raising the middle rack thinking perhaps my plates were preventing the water spinner from going around. The water deflector bar is a mystery...should it be attached? Can I remove it? No info in manual on it. For the money I paid for this dishwasher, I didn’t expect issues so quickly (at least give me 5 years with it!) I want my Bosch dishwasher from my previous home!!! (No, I’m NOT a Bosch rep.) Kitchen Aid dishwashers are crossed off my list as well. After 5 years with a $1000 dishwasher, And a few repairs, it quit and was too expensive to fix. Kitchen Aid wouldn’t even give me a discount on next one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! I'd like to provide this link (https://bit.ly/2Qg0d2w) to what steps to take if the dishwasher is not cleaning properly. ^Jecca
- Pros mentioned:Noise level
Worked fine for a couple months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this since July, it is now October, and the top rack is stuck, the auto open won't work, it isn't cleaning my dishes well, I constantly rewash bowls, and it won't hook up to smart things. The only thing good about it, is how quiet it is. I'm so disappointed in this, I paid way too much for it to stop working right so fast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142564368. We thank you for being a part of the Samsung family. ^Brad
Dish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dish washer I like Samsung brand. That is why I bought all of them
I would recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for your feedback. Samsung appreciates your support. Thank you for choosing Samsung. ^Nic
Wish they were more durable
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic parts break off to easily. Front door plastic bezel has huge crack. Water bar that moves undernieth is missing a piece of plastice. But everything is working so far.
I would recommend this to a friendDishwasher
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung always has great products! This works great for our family!
I would recommend this to a friendGreat dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great and very well built. I couldn’t have asked for a better dishwasher.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend, black stainless stands out much better than the regular stainless.
I would recommend this to a friendInnovating with Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. I will update if I need to, but I am quite happy with my new dishwasher.
I would recommend this to a friendOpen box purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box purchase. Best dishwasher i have owned so far
I would recommend this to a friendDish washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and like the idea that the door pops open when done
I would recommend this to a friend- Cons mentioned:Reliability
Waste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s about a year since we purchased this product. Issues - does not do the job, even small stains don’t clear. I soap and rinse before I put them, If I miss a stain it remains - the front under the buttons has 3 cracks and I use it pretty gently go figure - the spoon upper tray does not open all the way, tried to fix it does not work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samy11! We'd like to see what we can do to further assist you with these concerns. Please reference ticket number 1142527914, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Dishware has Never been Cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great dishwasher! I’ve never seen my glasses more clear! I love this thing!
I would recommend this to a friendGood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good haven’t used it yet but hope all is well will update after I install
I would recommend this to a friendSamsung 24” linear wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishes are spotless. Love the third rack. We highly recommend.
I would recommend this to a friendSuper Quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product super quiet and everything is clean and dry when done
I would recommend this to a friend4 Mos Device Dead-Samsung Customer Service NONE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of ownership, the unit started throwing error codes and would not run. Samsung sent 4 technicians to our home to attempt repairs. The most recent tech found that some part was leaking and now rusted on the unit. Samsung refuses to provide an exchange or refund, indicating they provide only a repair warranty. They continue to send technicians to our home. We have now been without a dishwasher for over a month. We have always purchased Samsung products, which currently fill our home and have never had this experience with a device failure. However, the lack of quality customer service and issue resolution will impact our future buying decisions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I definitely understand the frustration of purchasing a dishwasher and it does not meet your expectations. We are continuously working to improve the quality of our products and your review is vital for that process. We would like to inquire further about the concerns that you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144140556) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Happy with product and install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price with excellent installation.
I would recommend this to a friendBrand response from Samsung
Posted .Hello 1234! We appreciate you taking the time to share your feedback. We are happy to know that this unit is meeting your expectations and we thank you for being a valued Samsung customer. ^Nic
Don’t recommend to buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid 1,000 dollars for this Samsung dishwasher and it filete even dry my dishes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GilbertR,
We know the inconvenience of dealing with a dishwasher that does not dry the dishes. Let us assist.
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not dry after a dishwasher cycle. Turn to page 49.
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
We have also included links to improve the unit's drying performance, cycle, options, and settings. Please watch the video of the first link from 1:26 until the end.
Improve your dishwasher's drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148244007) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dishwasher Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product, it works very well and it is recommended.
I would recommend this to a friendWhisper quiet. Never knew any washer could be noi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Clean lines and many option choices for the actual cleaning operation.
I would recommend this to a friend