Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Bought as new but was used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher came wet inside and a large dent on the front door. Functions fine but seemed used.
No, I would not recommend this to a friendNew Dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have a new dishwasher. Love the silverware rack.
I would recommend this to a friendworks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very happy. This product does the job very well.
I would recommend this to a friendCovered not covered
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware, I purchased the entire Samsung kitchen suite and the dishwasher control panel was replaced twice in one year for a software update…note: parts and labor were included for one year. I figured that I would add the dishwasher to my PSEG worried free protection plan. Big mistake, Samsung has an extended warranty up to 5 years on parts but the labor isn’t included. In short, I have double the coverage and will need to come out of pocket to fix the problem. Lastly, in order to get coverage from Samsung directly they will need to send you an invite, don’t hold your breath.
No, I would not recommend this to a friendAmazing washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing dish washer and I like adjustable shelves.
I would recommend this to a friendHate this thing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed the dishwasher about three weeks ago. Let me start by saying that we have never hated any appliance more than this dishwasher. First, dishes NEVER DRY. Second, the controls are incredibly slow to respond or don't respond at all. We have even tried to turn off the door open at end of cycle feature but that doesn't help drying either. Paid $1000 for this thing plus paying the plumber a healthy amount to install it. Seriously thinking this thing is heading for the scrap yard in the near future. We had a Maytag dishwasher for nearly 20 years and never had any of these issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your dishes not being dry from your Samsung Dishwasher and I would like to help ensure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number 1143112713. We welcome you to our family and thank you for choosing Samsung. ^Brad
Great products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung make a great appliance Very happy with my new set
I would recommend this to a friendnot sure, testing it out
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few times the unit has not drained entirely after a wash. It's intermittent so not sure what to do other than get a replacement.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Daniel,
We appreciate you reaching out regarding your inconvenience with our Samsung dishwasher and we know how important dishwashers are especially if we are cleaning our dishes between your busy schedules. We apologize for the inconvenience of the dishwasher is not draining. Don't worry we will surely notate your feedback about this matter to improve our products in the future.
I highly recommend checking on this link for basic troubleshooting guides:
The dishwasher is not draining:
https://www.samsung.com/us/support/troubleshooting/TSG01001363/
For future reference, you may click this link for other troubleshooting guides that may help with the dishwasher:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144355164
Thank you for choosing Samsung. Have a great day.
-Trisha-
Worst Ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever. This dishwasher does not have a heating element. This is to make it more energy efficient. What would make it more efficient is if the dishwasher didn't have to pop open on it's own, after the cycle was finished, to air dry the dishes because "There is no heating element!" I don't know about you but I like to actually put away or use my dishes after the cycle is done. This dishwasher does not allow this to happen. Don't bother to contact Samsung, they will tell you that's simply the way it works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Dishwasher and I would like to ensure that you are getting the best performance from your machine. I have located some helpful information that I would like to provide. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Cant wait.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item has not been installed yet. Still waiting for delivery.
I would recommend this to a friendBrand response from Samsung
Posted .We're excited for you to get your new dishwasher soon, Buyer19! We hope you love it as much as Samsung loves you. ^Jecca
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks great job done great product the job was done well
I would recommend this to a friendVery satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased very much satisfied with service and product
I would recommend this to a friendDO A HARD PASS ON THIS MODEL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS DISHWASHER!!! Had it less than 2 months and an error occurred. It read LC which has to do with the sensor that was indicating there was a pool of water in it. There was none. The noise it was making was ridiculously loud. The only way to fix it is to do a hard restart, meaning 2 things. Shut down the circuit breaker for over 15 mins. which we did and it didn’t work. The other was to pull it out of the wall and unplug it overnight. Which we did. It cleared the error. Check out all the either complaints online regarding this dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LadyMay, I see you are having error codes with your Samsung Dishwasher and understand how annoying this can be. I would like to provide some helpful information that could resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
If you need any assistance, we would be glad to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143425371. We welcome you to our Samsung family. ^Brad
Dishwasher is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product !!! Love all my Samsung appliance love it
I would recommend this to a friend- Cons mentioned:Reliability
Garbage!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is just a garbage that it was broken within one year!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We understand a working dishwasher is needed to have clean dishes Let's have this back on track to determine the best way we can help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146074974) to help our team pull up your information.
Have a great day.
^Camille
So many features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't installed it yet... will update this later.
I would recommend this to a frienddisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed. The dishwasher doesn't dry properly also the bottom rack is getting stuck somewhere. I am not happy with the purchase. I contacted Samsung today but with no answer. I do not want to return it to the store but I will if i do not get the service i need to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dishwasher. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142978619. We thank you for being a part of the Samsung family. ^Brad
Buy this if want induced dry rot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. Leaks every cycle under the door and has ruined the cabinets and flooring in my new house that we just built. I've done all troubleshooting suggested by Samsung online. Bestbuy won't provide any assistance or exchange it for a replacement becuase it's been 20 days since it was delivered - they say this can only be done within 15 days. They suggest I have this 20 day old appliance repaired. Im so frusterated and disappointed with Bestbuy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We're happy to be of service, JillD! We'd like to speak to you directly and get more information about your unit for better assistance.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145348782, to help our team pull up your information.
Have a great day!
^Chrystel
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dishwasher we've ever owned. Love the 3rd rack.
I would recommend this to a friendLong wash cycles and poor drying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average and Not as good as my previous Kitchen Aid that was purchased at Best Buy also
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we understand your frustrations with your Samsung dishwasher and we are here to help. Samsung dishwashers use condensing dry technology. I am including a link to a helpful troubleshooting guide to support your concerns on the drying performance (https://bit.ly/3jlgQbs). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143574593) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena