Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Good washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should but I feel like the rotator it’s slow but overall leaves clothes clean
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 hours to run a load of dishes and top rack still wet after cycle completed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some concerns with your Samsung Dishwasher drying your dishes. I have some helpful information that will ensure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Thank you for choosing Samsung. ^Brad
Broken - poor quality control from Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nozzle was broken of - customer service not great. New dishwasher I can use
No, I would not recommend this to a friendWorse buy ever!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not spend a dime on this dishwasher. It doesn't clean well, it has a water wall that keeps the machine from distributing water properly to the upper and lower portions of the dish machine. I've had it for 6 months and it hasn't performed well at all. For a $1,000 machine it should perform much better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LLTY,
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the dishwasher isn't working as intended and to your expectations. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the dishwasher for cleaning dishes.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
I have also shared the user manual link below. Please access the link and turn to page 47 for additional steps.
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144698794
Leo
Poor design.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor design. Water drips down from the door when washing pots.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarmeloM,
Thanks for taking the time to post a review. We appreciate it.
I have shared a Samsung troubleshooting link below about the Samsung dishwasher leaking.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Also, If the dishwasher is not level front to back, and especially if the front is lower than the back, water will pool up at the door and potentially leak out.
Level the dishwasher: https://www.samsung.com/us/support/answer/ANS00080768/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145146475), which will help our team pull up your information.
^Rainly
Open box doesn't worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this item as an open box, the experience was vert terrible. It didn't work for any single function and when I called the squad to come and inspect, they told me that it's not functioning! Now I have to return it and get another item. I wouldn't recommend buying any open box item.
No, I would not recommend this to a friendNot worth the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase, the rack is rusting. I have water treatment in house so it is not water quality. It is rack quality. Neither Best Buy or Samsung will support it. I suppose I expected more from a "top of the line" dishwasher. My last (much cheaper) one lasted years before I had any issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, John! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
Great dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very stylish dishwasher. Doesn't have heated dry cycle, but let me ease your fears. It dries exceptionally well. Cleans very well also. Works with Smart Things
I would recommend this to a friendDoes not work brand new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not work brand new out of the box. Our electrician confirmed electrical current to the unit and proper hook up, just would not power on. Called Samsung also to troubleshoot and make sure there was not some trick and nope, just doesn't work. Returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
- Pros mentioned:Cleaning performance, Noise levelCons mentioned:Cycle time
Highly recommend. Worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this dishwasher for almost 5 years now. It is by far the best dishwasher I’ve ever owned. I can’t hear it running at all from 10 ft away. It cleans very well. The adjustable racks and the 3rd rack make fitting everything in a breeze. The door automatically opens for the last 10 minutes of drying, so things actually get dry inside. It dings pleasantly at the beginning and end of those last 10 minutes - though that can be shut off. The smart features are very helpful - including letting me know when it is out of rinse solution. We have had zero problems. The normal cycle takes around 2.5 hours, which seems a bit excessive. But we use the auto cycle - as recommended by the Smart Things app - which automatically detects soil/grease level, and usually results in a shorter wash cycle.
I would recommend this to a friend match price money not recieved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.your very hard to deal with REF 3247752890. i have called many times spent hours trying to get through. i will not buy from you again it is to difficult. many other places to shop. i am ready to buy a refrigerator,washer and dryer, along with 2 flat screens. i am already shopping elsewhere
No, I would not recommend this to a friendAll functionalities don't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Auto programming does not work and at times lots of other functions dont perform as mentioned in instruction panel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your insight into the customer experience with this dishwasher, Vivek! Samsung appreciates your feedback. ^Jecca
Bad door design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher works and is very quite but is now worthless to me since after only 2 months the door doesn’t seal and leaks water all over the floor.
No, I would not recommend this to a friendHorrible dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the dishwasher it worked for 2 weeks and neither best buy or Samsung replaced it. Both said there was nothing they could do. They asked me to get a plumber I did and still not worki m g. They sent a repairmen and still not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
no happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's delivery service sucks. Second time delivery has been cancelled. Never contacted the second time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Avoid WaterWall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WaterWall eventually broke and would not clean any dishes on the bottom rack. The waterwall piece would come off the rail. After *multiple* visits from a tech to fix the issue, it was less than a year before it broke again, with the same exact issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MDrg! Thank you for taking the time to share your experience with us. I understand that you have concerns with a previously repaired part and you still have those concerns. We apologize for the inconvenience and would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143618841
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Wish I had kept my Maytags
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t wash the dishes, possibly broken? A piece inside seems to not be connected to anything. I can’t tell and I’m not even surprised. I bought all Samsung appliances and have had the worst experience with Best Buy. After 3 months, I can’t get functioning appliances. It is too much for a person to handle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrating it is when desired results aren't quite met and would love to speak with you further to see how we can make your experience better. Please reach out to us via any of the following outlets and reference ticket number 1140421572.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Never buying a product from Best buy again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy a product again from best buy. The service is horrendous. My dishwasher is lying unused for 2 weeks after installation. Installation was done improperly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to correct the installation.
Have a great day.
-John
Would buy again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality . Feels like a high end dishwasher. Installer did a great job. It was a hard install because of cabinet location.
I would recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't by this model, we bought this dish washer brand new, the problem is, that water valve connector, it's made out plastic, I expended $200 in ceiling tile because the water valve broke and the water went down in my basement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ricky! We would like to speak to you directly about your dishwasher to see what options we may have available for you. If you would like to contact us directly, please reference ticket number 1141336695. We can be reached via any of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca