Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Stopped working after one year.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year, already broken and stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your dishwasher stopped working after a year of usage. Please know that we are here to help. I have provided a link that will help you locate an authorized service center in your area so that we can get the unit working as it should. (https://www.samsung.com/us/support/service/locations/)
Thank you for choosing Samsung.^Nic
Great Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an amazing washer. it has so many different wash cycles. I have been able to wash my husbands work clothes with ease and they are spotless!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Bree, it is great to see that you are getting superb results from your Samsung Washer. We thank you for taking the time to post a review and welcome you to our family. Thank you for choosing Samsung as your trusted brand. ^Brad
I would rate 0 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one because it was damaged. The replacement is defective and won't drain. Pulled washer, checked drain line, filter, and impeller. There were no obstructions.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your appliances performance meet your expectations. We are continuously working to improve the quality of our products and your review is vital for that process. We would like to inquire further about the concerns that you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144137282) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very large. I do have trouble reaching bottom of washer and I’m 5’2”. Haha but I still love it. Very quiet. Plays a little tune at end of cycle!
I would recommend this to a friendJunk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a joke, bottom rack is useless. Put a pan with oil on it, after heavy program with zone and speed booster you remove exactly the same dirty pan as you put to wash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your dishwasher is not cleaning properly.
When your dishes aren't cleaned after a dishwasher cycle, you'll want to ensure that you're doing everything right, using detergent and rinse aid as directed.
Dishes are not clean after the dishwasher cycle https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The cutlery rack is best suited for flatware and cooking or serving utensils. You can place cutlery and utensils randomly or regularly on the cutlery rack. For the most effective cleaning, heavily soiled utensils or items with baked-on foods should be placed in the lower cutlery rack. The entire cutlery rack can be removed if more space is needed on the upper rack for more oversized items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144948665) when you message us to help our team pull up your information.
Have a great day.
^Charles
stay away from samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well until it doesn't! breaking down in less than 18 months. purchased this 'quiet' dishwasher less than 2 years ago and it is already sounding like something is scraping. No use for it when it's suppose to be quiet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tanya,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Samsung dishwasher is noisy https://www.samsung.com/us/support/troubleshooting/TSG01002056/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202105/20210503134711859/MANUAL_USERS_DD68-00209A-04_EN_MES_20210406.pdf
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144396336
Thank you for choosing Samsung.
^Ross
junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is the only samsung product that we are unhappy with. It does not dry the dishesand it does a terrible job cleaning them. I wish we would have never bought it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrianM,
We understand that having dirty dishes can affect our health.
I have provided a Samsung link below that can help you and make your experience even better.
Dishes are not cleaned after the dishwasher cycle.
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
Samsung dishwasher does not dry the dishes.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You can also watch this Samsung video link: https://www.youtube.com/watch?v=bajCw_H-njg
If you have inquiries and need further assistance in the future, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145175694, which will help our team pull up your information.
^Rainly
Doesn’t clean the dishes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this dish washer. It does not clean the dishes at all. I always have to hand wash the dishes before putting them away. It is extremely small as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mike, I understand how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your opinion matters to us. We are here to help. I am including a link to a helpful troubleshooting guide to support your concerns on the cleaning performance (https://bit.ly/3m72JZv). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143979220) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena
Washer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thankful for our delivery guys! Love all the appliances! Everything has ran great and has been easy to learn!
I would recommend this to a friendTerrible experience total tech & contractors
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. Came damaged inside but could only notice after wife told me she was having difficulties pushing the bottom drawer inside. Horrible support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Daniel,
Thank you for letting us know about the problem with the bottom drawer of your dishwasher. We apologize for the inconvenience it may cause you.
To help you with this, you can check the warranty information of your dishwasher on this link: https://www.samsung.com/us/support/service/warranty/DW80R9950UG/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care Support: 1-800-726-7864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144183224
^Rainly
Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to properly rate this as your installation crew did not install it. And then your store sold it before it could be rescheduled for installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Terrible - never works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy this product again. Has been replaced and still isnt working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146360899) to help our team pull up your information.
Have a great day,
-Ernest-
Serious mechanical issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for 6 months and first the auto release stopped working and then now it will not start and stuck on auto. Trying to get Samsung out has been a challenge. Still waiting for repairs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dishwasher and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142832205. We thank you for being a part of the Samsung family. ^Brad
Works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works fine. Quick wash is very useful for smaller loads and consumes less water too.
I would recommend this to a friendCrappy dishwasher (and installation)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher leaks. Probably more of an issue with the incompetent Best Buy installers, but we’ve had two of these installed and both have had significant issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BenR! We are sorry to hear that your unit is leaking and we would like to help rectify your concern.
(http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143699503
Thank you for choosing Samsung. ^Nic
This dishwasher leaks!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second dishwasher. The first one I purchased from the Best Buy outlet in “excellent condition” the day it was supposed to be installed turns out the installers were missing a piece, so they left it in my dining room. When they came back a few days later to install it, it was missing a foot but they were able to install it anyways and order the foot. It was leaning slightly but we turned it on Only to find that it was leaking!! We figured maybe it was leaking because of the missing foot. The foot got installed and we ran the dishwasher only to find it was still leaking. We called Best Buy and had it returned and purchased a brand new Samsung dishwasher only to find that it’s leaking again. Called Best Buy who sent someone over almost a week later who couldn’t figure it out. I’m calling Best Buy again to have this dishwasher returned. Can it be that I got two lemons??? I purchased the first one on November 1st! It’s almost the new year and I think I’m becoming a professional hand dishwasher. The only thing that this dishwasher is good for is being a glorified drying rack. Waste of time and money. Altogether we have had 8 visits from geek squad and no resolution with this last appointment taking a week to get someone to come out. The only thing that I got from this dishwasher is water damage to the cabinets around the dishwasher and a whole lot of frustration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EmilioE,
We all know that your leaking dishwasher needs to be addressed as soon as possible.
A dishwasher that is visibly leaking can be troublesome, and you may be unsure how to fix it. An installation issue, for instance, will require you to inspect the drain hose, water supply hose, and leveling legs if the leak is severe.
Here is a link to "Samsung dishwasher is leaking": https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
I also shared this video about "How to install your dishwasher": https://www.youtube.com/watch?v=-uPbp-zAM-k
Level your Samsung dishwasher: https://www.samsung.com/us/support/answer/ANS00080768/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145293425), which will help our team pull up your information.
Have a great day.
Melardo
NEED HELP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a warranty replacement of same model. Does not clean dishes at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidN, we are here to help improve the cleaning performance of your dishwasher.
Here is a helpful link with tips and tricks for cleaning your dishes. Please click on the embedded words.
Dishes are not clean when using the dishwasher
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146029816) to help our team pull up your information.
Have a great day.
^Camille
Not workinf
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has been making noises since we installed right when you start it and it doesnt clean all dishes and NEVER dries them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nick, Let's go ahead and improve the performance of your dishwasher.
Here are some links to help you with your dishwasher. Kindly hover your mouse over the embedded words and watch the full video.
The Samsung dishwasher is noisy (Please choose the best one that describes what you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01002056/
The dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes
The Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145959071) to help our team pull up your information when you message us.
Have a great day.
-John
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and runs grat so far! Has tons of space! Couldnt be happier.
I would recommend this to a friendLeaking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This started leaking the first week I got it basically shooting water from the sides of the door. I would stay away of that mechanism in this dishwasher (washstorm).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dishwasher. I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142500348. We thank you for being a part of the Samsung family. ^Brad