Customer Ratings & Reviews
- Model:
- DW80R9950US
- SKU:
- 6329899
Rating by feature
- Cleaning Quality
Rating 4.4 out of 5 stars
- Dry Quality
Rating 4.2 out of 5 stars
- Cycle Options
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the impressively low noise level and excellent cleaning performance of this dishwasher, frequently praising its effective drying feature and the convenience of the third rack. Many appreciate the ease of use and sleek design, while some find the cycle time a bit long and express concerns about the product's long-term reliability. A few customers also mention the higher price point.
This summary was generated by AI based on customer reviews.
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible machine. The dishes are extremely wet after the cycle, and are not clean. After running 4 cycles, the dishes were still not clean. The soap is not even dissolved after the 2hr 20 min cycle. Exchanging it for another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello David,
Thank you for reaching out. We appreciate you taking the time to share your experience with your dishwasher not being able to dry and clean dishes after running 4 cycles. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue of your dishes not drying after using the dishwasher.
Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01000962/ and click on the kind of cleaning issue you're experiencing.
You can also check this link https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA for the warranty information of your dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144202040.
-Noraina
Junk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine leaks water. Also, door does not open at end of drying cycle. Sorry I purchased this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Dishwasher. I would love the opportunity to chat and get those issues of yours resolved. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142487576. We thank you for being a part of the Samsung family. ^Brad
Dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean dishes well and they are all wet when the door opens
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with a dishwasher not cleaning and drying the dishes well can be disappointing, SaraM. Let us help.
We have a link with details to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
We recommend checking the link below for troubleshooting steps when the dishwasher does not dry the dishes. It also includes the links for more information about loading the dishwasher properly and when the unit displays an error code or blinking lights, which we suggest checking too.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
You may also refer to the user manual for other solutions when the dishes are not clean and dry after a dishwasher cycle. Turn to pages 47-49.
https://downloadcenter.samsung.com/content/UM/202308/20230810135953789/DW9900R_DD68-00209A-06_EN_MES.pdf
Lastly, we have provided a guide about the dishwasher cycles, options, settings, and a video link to improve the dishwasher's cleaning and drying performance. Please watch the entire video of the second link.
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146699174) to help our team pull up your information when you message us.
Thank you.
-Angelica
dishwasher not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was installed yesterday tried to run machine today and received an error code that the water line coming into the machine is blocked
I would recommend this to a friendCleaning is horrible
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does not clean the dishes and it doesn't dry them either. I have tried different cleaning products and filled the jet dry area with fluid. Nothing works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FloO! I have two links I'd like to provide to you. The first (https://bit.ly/34JAvMy) has all you need to know about getting the best possible clean from your dishwasher. The second (https://bit.ly/2QvLMYo) has steps you can take to get the best drying performance possible. ^Jecca
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great calling them to see what I can do not that great
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to learn more about what occurs with the dishwasher, Harry.
We suggest contacting us via the options below to speak with a live representative and assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Makes dishes worse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok at first. A few months later, food deposits are left on dishes. I can’t figure out where it’s coming from.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rach, we completely understand how important it is to have your dishwasher cleaning as it was designed to. We are here to help. Here is a link to a troubleshooting guide that may help with the concern you are having with your dishwasher (https://bit.ly/3AR3ags). If the problem continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144138494) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Not doing it's job
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the worst dishwasher I have ever used. Sometimes I have to run it twice to get the job done. Lower rack the worst.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! We are sorry to hear that your dishwasher is not cleaning as it should. At this time we would like to provide a link that will help rectify your concern. (http://www.samsung.com/us/support/troubleshooting/TSG01000962/ ).
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143780598
Thank you for choosing Samsung. ^Nic
Poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very flimsy product, as the second rack broke on day 1. The other racks do not glide easily. The construction appears to be low quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback, cashcar1979! If you need replacement racks, you can find them at SamsungParts.com or by calling 1-800-627-4368. ^Jecca
Samsung washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer machine is amazing I love everything about it best purchase ever
I would recommend this to a friendDishwasher bad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model had a lot of problem: door close and water leaking. Can't imagine how Samsung could produce this poor quality one. Thanh Luu Dao
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your door leaking water and I would like the opportunity to have this issue resolve. Please contact us via:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Brad
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher does NOT clean any better than the one we replaced, which was 15-20 years old . . . Very disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you have some dirty dishes coming out of your Samsung Dishwasher and I know that must be irritating. I would like to offer some assistance to ensure you are getting the highest quality. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If the issue is not resolved, please reach out to us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143510375. We want to welcome you to our Samsung family. ^Brad
Nice Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my old washer for this washer with an agitator. Best decision ever
I would recommend this to a friendAVOID
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. Leaks after 20 days. Control panel dies not work as specified in the manual. AVOID!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kosmomiles! Thank you for taking the time to leave your review. We are sorry to hear that your dishwasher is leaking and having control concerns. I would like to help rectify those concerns by providing a troubleshooting link.
(http://www.samsung.com/us/support/troubleshooting/TSG01001021/)
We would like to also ask that you contact us directly to address the control panel. We can be reached via any of the following using ticket number: 1143874066
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was a new unit but it was not good. It flood my kitchen when we turn on to wash dishes Don’t buy this unit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Erick, I see that you are experiencing some issues with your Samsung Washer leaking and realize that is not the experience we would like you to have. I would like to make sure that you have the best experience with your appliance. Let us help find a resolution by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143341945. We welcome you to our family and thank you for choosing Samsung for your kitchen needs. ^Brad
Choose another model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the dishwasher is ok. But it barely dries anything. So we constantly have to take the dishes out and dry them on a rack.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you letting us know that your Samsung dishwasher barely dries anything. We apologize for the inconvenience this has caused you, especially since you have to take the dishes out and dry them on a rack. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting steps you can try when your Samsung dishwasher has a drying issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
The video link below contains information about improving your dishwasher's cleaning and drying performance for reference.
https://www.youtube.com/watch?v=bajCw_H-njg
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144532093
-Angelica
Good!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ITEM!!! Good as expected.. hey, it’s a Samsung
I would recommend this to a friendVery disappointed with this product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Requires multiple cycles to clean dishes. Even after several cycles dishes are still dirty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review, and we apologize if your dishwasher doesn't clean dishes. We are here to help.
Here is a link to "Dishes are not Clean after Dishwasher Cycle": https://www.samsung.com/us/support/troubleshooting/TSG01000962/.
I also shared this link about "Learn the Best Way to Load a Samsung Dishwasher": https://www.samsung.com/us/support/answer/ANS00062443/.
You may also refer to this link about "Samsung Dishwasher Cycles, Options, and Settings": https://www.samsung.com/us/support/answer/ANS00084182/.
I am adding this video about "Improve your Dishwasher's Cleaning and Drying Performance": https://www.youtube.com/watch?v=bajCw_H-njg.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144911411), which will help our team pull up your information.
Have a great day.
Melardo
Appliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes way too long to delivery and the horses were missing. I don't recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience delivering your Samsung dishwasher and the missing parts.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Faulty unit ruined our floors and caused tremendous damage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want to speak with you directly to provide better support and learn more about the faulty dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145860466) to help our team gather your information.
Have a great day.
-John