Customer Ratings & Reviews
- Model:
- DW80B7071US
- SKU:
- 6491916
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher's whisper-quiet operation and exceptional cleaning power. Many appreciate the convenient third rack and spacious interior, while the sleek stainless steel design is also frequently praised. A small number of customers reported issues with the pump.
This summary was generated by AI based on customer reviews.
Does the Job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special, it is a dishwasher and does the job
I would recommend this to a friend- Pros mentioned:Cleaning performance
Super Quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher is exceptionally quiet. We can hardly hear it run. Dishes clean and dry when the cycle completes. At the end of the cycle, to complete drying, the door gets kicked open to allow drying to complete. Dishes are ready to be put away in the morning
I would recommend this to a friend John
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed it. Bought it. It works. What else is there to say?
I would recommend this to a friendMy purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Would definitely recommend to anyone looking for a new dishwasher.
I would recommend this to a friendNot even close to my old Bosch dishwasher
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean well with natural dish soap. Racks do not work that well and many of the dish organizer posts have come loose or have broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
The dishwasher is one of the most commonly used appliances in a household. Let's get the information you need to ensure yours provides the best results.
The link below will help you ensure the right detergent is being used to get sparkly clean plates after every cycle and get more information by checking the hyperlinks.
How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
To check the availability and compatibility of the dish racks, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the dishwasher, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146818636) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! This is so awesome! Looks really good too. Matches everything
I would recommend this to a friendLooked to be a good dishwasher, check the sizes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed it as the BB sales rep told us a different size than the dishwasher really was. It didn't fit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Your Reference Ticket Number: 1144686445
Thank you, and stay safe!
-Angelica
DON'T WASTE MONEY ON ANY EXTRA COVERAGE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for a month. After about a month it stopped working one day and there were parts that fell out from the bottom of the machine. Best Buy installed it and I bought their 1 year protection. Despite this I cannot get anyone out to my house to repair the item. I have called multiple time and am told that they will call back with an appointment time. I never get the call back. If you do buy this don't buy any coverage, it's worthless and you'll just waste your time trying to get someone to come out to your home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dishwasher broken and tech left before fixing it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher was not installed correctly. The second repair technician showed up, went 20 minutes and left. Still having issue of the dishwasher.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144780630
Leo
Thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great sales staff. This our second one of these we purchased. Have it in our winter condo.
I would recommend this to a friendProblems with dishwasher and tech support
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one was dented and was unable to turn the cycle off until we switched the breaker. We waited five days and tthe second one had the same problem unable to switch off it has now been two weks before the tech is due out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate your time reaching out to us, and we are glad you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not turning off. We understand the importance of having a working dishwasher, especially when running our machine during busy schedules. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dishwasher does not turn off:
https://www.samsung.com/us/support/troubleshooting/TSG01001915/
How to reset your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00087943/
You may check this link for future reference to reduce unnecessary repairs and dents over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80B7071US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144706096
Thank you for choosing Samsung. Have a great day.
-Trisha-
Worked for 2 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit worked for 2 days. Still waiting on Best Buy to swap it. Can really say it is great as there were only 2 loads of dishes run through it before it broke. Was hoping this would be as good as my last, but now I am scared.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SWFan,
Thank you for bringing this to our attention. I see you have some concerns with the Smart 42dBA Dishwasher with StormWash+ and Smart Dry - Stainless steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
When your dishwasher doesn't turn on, it could be nothing to fret about. It could just be a tripped circuit breaker or a switch that needs to be flipped. There are a few things to check out to get your dishwasher back up and running.
Samsung dishwasher does not turn on https://www.samsung.com/us/support/troubleshooting/TSG01001914/
Here is the link for the other most common issues with the dishwasher.
https://www.samsung.com/us/support/search/?query=Dishwasher+not+working&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/
Warranty Period One (1) year * Warranty coverage can differ by model/year, please look at the user manual for your unit to check your coverage. thumbnail #4 Parts
Two (2) years All Parts *Varies by model Five
(5) years Electronic Control System *Varies by model
Five (5) years Printed Circuit Board *Varies by model
Five (5) years Linear Motion Parts *Varies by model
Five (5) Years Racking *Varies by model
Ten (10) years Parts and Labor on Tub and Door Liner *Varies by model
Lifetime Stainless Door Liner & Tub *Varies on model *Varies by model
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144753219
Have a great day.
^Charles
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased it after using at friends place. Great buy.
I would recommend this to a friendDon't buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, broken after 10 months of use with 2 people.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
So far so good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a series of hiccups which delayed delivery, we have been extremely pleased with our new dishwasher. It performs very well on even the messiest dishes and is super quiet compared to our old one.
I would recommend this to a friend - Pros mentioned:Noise level
Quite product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good product, very quite. Easy to use and have many smarty features
I would recommend this to a friend - Cons mentioned:Installation
Got robbed by Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth experience I have had with Best Buy so far , bought dishwasher which came in the box all sealed. Opened it , no manual , no screws , no plugs , no brackets , nothing. Went back to the store on Congress ave and Old Boynton , everyone from the manager to cashier keep telling me that dishwasher comes with out those parts. So I keep asking how do you sell a dishwasher without a manual and installation parts? I offered to buy them , they can’t sell that to me , because apparently they don’t have them in the store. So I had to buy new dishwasher and pay $247 for installation , installers apparently got all the parts. Which makes no sense period. BEST BUY JUST ROBED ME FOR $247
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to document the incident and avoid it from happening in the future.
You can also check the link below and see pages 6-7 (Check the parts and tools) to see the parts included with the purchase.
Installation manual:
https://downloadcenter.samsung.com/content/EM/202407/20240725151716622/DW7000B_DW80B7070_AA_DD68-00242A-03_EN_MES_R.pdf
Have a great day.
-Ernest-
Dishwasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An awesome product and a great price. Works like a champ.
I would recommend this to a friend- Cons mentioned:Pump
Samsung trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from any samsing dish washer. These things are ot quiet snd the pulps are trash. Wuit one month our of warranty and a new pump is more than it cost new
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Sharing your observation with the dishwasher matters. We want to speak to you directly to provide support and see what options we can offer to fix your dishwasher.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147666761) to help our team pull up your information.
Have a great day.
^Camille
Horrible purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a brand new version of this that stopped working after 2 months. 2 months later, I still have a repair person come by once a week and its still not working. Its been the worst experience Ive ever had with an appliance and I highly recommend not purchasing this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrianG,
We would love to assist you with your appliance. Kindly provide us with more details about the dishwasher.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146828015) to help our team pull up your information.
Have a great day,
-Ernest-
