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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $769.99

Customer reviews

Rating 4.4 out of 5 stars with 347 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Dry Quality

    Rating 4.5 out of 5 stars

  • Cycle Options

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the 24" Top Control Smart Built-In Tub Dishwasher for its quiet operation and excellent cleaning performance. Many appreciate its ease of use, modern design, large capacity, and easy installation. However, some customers have expressed concerns about its reliability and door quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 347 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the dishwasher it cleans great! I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher, gets dishes done efficiently. Quiet

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dish Washer and Install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most quite dishwasher I've had, installer was quick and efficient, ver much appreciated

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 1 out of 5 stars

    Aweful! Door opens and is a trip/fall hazard!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher is a joke. While it does clean well and is quiet, the door opens and is a trip/fall hazard. Anything could fly into or crawl into your clean dishes since the door is wide open! I don’t know why this seems like a good option…who wants mold to grow above their dishwasher on the ceiling? Granted, we live in a very humid area, but this just cannot be sanitary, and definitely is not safe. BAD JOB Samsung….shame on your engineers!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great dishwasher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dishwasher does a great job at cleaning my dishes and ensuring any and all grime is gone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I especially like the way the door opens when tje cycle is done. It lets me know i have clean dishes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like the design of the bottom rake. I like that when wash is finished the door opens slightly. I like that the controls are on the top of door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the store. Also my salesman Mildred best bay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Movable top rack

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your looking for a great dishwasher here is one for you. The top rack can be moved up and down for different size dishes with ease

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hose ripped

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instillation company was fine but hose was broken had to splice into my old hose told I would be contacted by Best Buy for replacement no word installed a few weeks ago.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand your disappointment about the broken hose.

      Please contact our Best Buy customer service department at (888) 237-8289 to better assist you with the replacement. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Summary

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived with small dent in door panel. Almost impossible to penetrate the Best Buy website.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate you informing us of the dishwasher's status when it arrived.

      Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Satisfied

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy, do wish top rack was a little higher

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate you loving your dishwasher, EllenK. Let's help you love it more.

      To help you maximize the potential of your dishwasher. Please turn to page 14 of the dishwasher's user manual under height adjustment to raise the upper rack:
      https://downloadcenter.samsung.com/content/UM/202308/20230809163709370/North_America_DW5000C_WEB_DW0003_English.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147069207, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Bad costumer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective, not draining, and best buy keeps canceling the return or exchange

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand how you feel regarding the dishwasher return or exchange request.

      Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    So Far Impressed!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance looks great! I really like the fact that does not have a namebrand tag on it. It looks great with the other appliances in my kitchen suite. A lot of people mentioned the issue with the door opening once the cycles complete. I thought this was going to be something that I was not going to like. But I am pleasantly surprised. The door opens, but only slightly. My dishes are almost completely dry thanks to the air circulation with the door open for a short period of time. I added a rinse aid, and my glasses come out absolutely crystal clear.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    Remarkable addition to any kitchen

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 24" Top Control Smart Built-In Dishwasher is a remarkable addition to any kitchen, combining modern design with advanced functionality. With a sleek stainless steel finish, it not only looks great but also resists fingerprints and smudges. Its Storm Wash feature effectively tackles tough, baked-on food using powerful water jets, ensuring a thorough clean. Operating at a quiet 48 dBA, this dishwasher runs quietly enough to allow for conversation or relaxation in the same space. The smart technology integration allows for convenient remote control and monitoring via a smartphone app, making it easy to manage cycles from anywhere. The interior is thoughtfully designed with adjustable racks and multiple wash settings, accommodating various load sizes and types. Overall, this dishwasher provides efficiency and performance, making it a stellar choice for those seeking a reliable and stylish kitchen appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dishwasher. Cleans really well and is pretty quiet especially compared to the one the builders had in our house. Looks sleek and cleans great on the outside

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level
    Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Decent Appliance, Bad Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a cheaper dishwasher but that waa a bad option. Samsung is a better brand as it cleans the dishes better and ia quiter. Sometimes the door wont close or lock but overall, I like it. The installation didnt screw in the appliance so make sure they do that!!!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Samsung dishwasher

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up and works well. Super sleek look fits well with matching aplliances.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Mrs vvvvvvv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet dishwasher but no manual in the box at all.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Design, Noise level

    Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very quiet. Cleans very well. Very sleek in design. Overall very nice dishwasher

    I would recommend this to a friend