Customer Ratings & Reviews
- Model:
- RF261BEAESG
- SKU:
- 5580274
Rating by feature
- Storage Capacity
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 3.4 out of 5 stars
Customers are saying
Customers express satisfaction with the spacious interior, internal water dispenser, and adjustable shelves of the 25.5 Cu. Ft. French Door Refrigerator. Many customers also find that the price is reasonable for the quality and features of the refrigerator. While some customers have concerns about noise, others appreciate the fingerprint-resistant design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise
Very good but noisy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this fridge for a new home over the holidays and over all we love it. It's got plenty of space and with a little bit of diluted water/vinegar, the stainless keeps clean easily. The lighting inside is great and we like that it doesn't have any fancy water/ice dispensers on the outside. (We personally like to keep it simple). So, because nothing is perfect, I have to dock a point. I was afraid and very hesitant to get a Samsung fridge due to all of the reviews and reports I found over the internet about them making popping and cracking noises. Well, it's true. Although ours is not AS BAD as some of the You Tube videos out there, it's noticeable and can be annoying at time. The noises are random and have no bearing on whether the ice maker is on or off. I have to sleep with my room door closed because the noise does bother me at night (I don't hear them with the door closed and the fridge is about 20 feet away). Over all though, we think it's great and it suits out needs. For the sale price we got and the reward points we got after the purchase, we definitely think it was a good purchase. If you are OCD and noises bug you, then do not get this fridge. Oh yeah, and also the installers were very knowledgeable and gave us some tips about it. Like supposedly, in Florida the "Energy saver" option actually shortens the fridge's life. Not sure if it's true but better safe than sorry.
I would recommend this to a friend soso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fan stopped working after just 2 years as soon as the warrantee was expired
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TMcclure,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144543121
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nice space uncertain performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this refrigerator for a month and it stopped making ice. I understand there is a defect and a part must be replaced. We will see.
No, I would not recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse purchase I have ever bought from Best Buy, this Samsung refrigerator broke down after a year and I had hell trying to get Samsung to fix merchandise, it took over 2 months to finally have the refrigerator replace. Samsung electronics is awesome however their appliances are awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your Samsung Refrigerator. I am glad to see that we were able to get you a new machine. I hope you enjoy this product hassle free. If you need to contact us, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142650909. We thank you for being a part of the Samsung family. ^Brad
Bad refrigerator for anyone
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in January. By May I already have had a service call for this fridge - ended up having to put in a new compressor. Fast forward 4 months and the same thing is happening. Called Samsung and so far getting the run around. Save yourself the headache and just don't but it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize you are experiencing issues with your refrigerator. I would love the opportunity to see how I can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1142434446. We thank you for being a part of the Samsung family. ^Brad
water dispenser in the door drips.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not keep this one long do to the water dispenser dripping.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello krissyleigh40,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the water dripping from the dispenser. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ and click on "Water is dripping from the dispenser" to guide you on the issue.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144228254.
-Noraina
Poorly Made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit back in 2013 and it already needs to be replaced. The fridge has leaked for years causing water to build up under the drawer and freezing. Water drips all over the floor. Apparently reading about this fridge, it’s a common issue. Stay away!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kirsten,
Thank you for letting us know about your refrigerator. We apologize for the inconvenience it may cause you. I'm sorry to hear that there's a leakage in your refrigerator.
You can check this link that indicates a troubleshooting guide when there's a leakage on the refrigerator.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144225923
^Rainly
Product great, customer service sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my appliances however speaking with customer service to fix delivery was horrible. They were rude, unprofessional, and disrespectful.
No, I would not recommend this to a friendPoor Quality from Factory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my 5th one of these. 2 came dented and the other three had door gasket issues. Poor reflection of Samsung appliances.
No, I would not recommend this to a friendCould’ve been great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues from order all the way to the return process. Unfortunate span of events.
No, I would not recommend this to a friendHandle is lossing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle (left) is not completed, it still losing and installer could not finish it
No, I would not recommend this to a friendLooks good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is small. Freezer is small and draw don't work properly. Ice maker broke 4x.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Cree. Samsung is always looking for ways to improve our products and reviews like yours are vital in that process. ^Lo
Still trying to return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been trying to return this refrigerator ever since it was Delivered. I’ve been on hold for over 10 hours on different calls and when I finally get through the person just hangs up. I just want to get my money back and get rid of this thing. Full of dents and the freezer doesn’t work very well
No, I would not recommend this to a friendIt’s Ok Only Got to Match
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our other Samsung broke. Samsung appliances suck but got it to match
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Travis. ^Lo
RF261BEAESG Don't buy junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Oct. 5th. 2017 Refrigerator never could go below 35 degrees now today May 26th. 2019 the freezer is dead. We also purchased a Samsung electric stove in which caught fire a day after we purchased it. Stay away save yourself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Goblue1971,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator freezer not working/cooling properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF261BEAESG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144583364
Thank you for choosing Samsung. Have a great day.
-Trisha-
it's not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's not good at all. i had no choice. there was nothing else was available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! I can understand how you might feel and I want to turn this around for you. Please get in contact with us through our social media channels so we can find a solution to your concern:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Trouble Trouble Trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken water dispenser. Bad seals. Frost in freezer. Door shelves can get loose when keeping a jug of milk or water. Have had it nunataks under three years. Samsung service is so-so. Do not go with this fridge. Avoid Samsung fridges.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you have some issues with your Samsung Refrigerator. A Certified Samsung Technician would be able to resolve your issue with your seals that should also resolve your issue with frost in your freezer. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Was a return model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was a return model and wasn't checked out first so didn't have very good luck with it. Geek Squad service was well worth the investment, they tried to repair it and was unsuccessful so after I said I was unhappy with the product. They just said tell them to replace it. I did and they did.
I would recommend this to a friendIce Maker does not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker does not work. Took over a week to have the repair person come to the house. Merely confirmed ice maker did not work and now will have to order replacement ice maker and reschedule for another time. Totally unacceptable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi cwg324! It sounds like you're on the right path to getting this resolved. We hope you're able to enjoy a fully functioning refrigerator again soon! ^Jecca
Too large
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get this into my kitchen. The hallway was too small for it. I checked the front door and space in the kitchen but didn't think about the in between. I replaced it with another Samsung which works great. Was looking forward to this fridge. Only one star cause it was too big to fit in!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Lbl27.
We apologize that your experience with the refrigerator size was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144843152) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
