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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 432 reviews

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  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 432 reviews
  • Rated 5 out of 5 stars

    Can’t go wrong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator!!!! The water filtration is excellent. My favorite feature is the water pitcher.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this fridge because I can see things easily. The beverage station is convenient and I love the different sized ice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge when its on sale.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Fridge was for sale and it's a really nice fridge for the sale price. I would not buy it for the standard price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were awesome. Blake the sales guy was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, the salesman was very knowledgeable

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive fridge with cheap parts that will break

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive fridge with some very cheap parts that break often.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this Samsung refrigerator! One of my favorite features is the auto-fill water pitcher inside the door — it’s so convenient to always have cold, filtered water ready without having to think about refilling it. The design is sleek and modern, and everything feels well thought out. I also really love that it dispenses two different types of ice, which is such a game changer. Whether I want regular cubes or the smaller ice, it’s perfect for drinks and entertaining. The fridge is spacious, well organized, and just makes everyday use feel easier and more enjoyable. Highly recommend this refrigerator for both style and functionality!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad customer service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was scratched because it didn’t have plastic protection on bottom. Called and customer service wouldn’t help. Best Buy does not help people that has damaged goods unless you drive 60 miles to return it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Your overall experience saddens us. To better assist you with this, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day!

      Chrystel Samsung

  • Rated 5 out of 5 stars

    Great find, especially for a tight doorway

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge! It has a lot of space and is one of the few models that would fit through a 30.8 inch doorway (with doors temporarily removed during delivery). The beverage center is hugely convenient. I thought I would miss having door handles, but I got used to it, and it's easier to wipe down a flat refrigerator. Unlike some stainless steel fridges, this one is magnetic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When you don't quite have space for the Bespoke...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the Samsung Bespoke refrigerator sooooooo badly, but I finally accepted that my space is just too narrow - even with the baseboards removed. The problem with those oh-so-beautiful fridges is that the doors are extra thick, so you need extra space on the sides to allow them to open - which I do not have. But then I found this fridge! It has the beverage center, 2 types of ice, sleek front and still fits in our 36" wide opening (with a little room to spare). We've had it for 3 days and it's making ice like a champ and keeping our water pitcher nice and full. It's very quiet and slightly more spacious than our last fridge (we are foodies and need the space for all of our exotic condiments, sourdough starters and fancy beverages). We're still getting used to the hidden handles, but we will eventually adjust. Since it doesn't have the option for interchangeable glass panels like the Bespoke, I think I'm going to cover magnetic sheets with peel and stick wallpaper and make my own colorful/removeable panels. I'm keeping an eye out for the leaky icemaker...which others have reported...but so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This fridge is amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super thankful to Best Buy for carrying this fridge and honoring their delivery terms. My wife and I were struggling to find a fridge for our specific fridge cut out in the kitchen, and this one was perfect. Once ordered, we immediately got a call for delivery. Delivery team was great, measured everything and delivered efficiently. Best Buy also honored a discount from damages found after unpackaging. Refrigerator is great. Dual ice is a great option and having the auto fill pitcher and water dispenser inside the door makes it look nice and sleek. Depth of the fridge makes up for the smaller width so you never feel like you’re running out of space, especially with the dual drawers in the freezer. The SmartThings app allows me to control it remotely, turn the ice on when I need to, and power boost the fridge and freezer if I just added new groceries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A shared living space dream refrigerator

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for space and organization this is the one for you. Especially if you're sharing space within your home whether it's housemates and or an in-home landlord with tenants. You will be easily able to divide space between three people with more than enough space for at least two to three weeks worth of food per level, as there are three levels within the fridge and ample shelving and storage space for liquids condiments and Extras. Same thing with the freezer space. Personally like that I can scoop my own ice in two different sizes over just having the ice fall into glass at the risk of it falling out of the glass or even shattering a thin glass. The 48 oz automatic refillable pitcher inside is also a Time Saver the water dispenser is a little slow but with the water pitcher there, it's not noticeable. Overall great Buy would definitely buy a second.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet with plenty of usable space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has so much more space than my previous side by side unit. Plenty of storage space to organize the upper section and the freezer drawer also has plenty of easy to use storage space. I was a little concerned after the first few hours if the ice maker would be able to keep up with usage, but after a good 1-2 days of making ice, and freezer food loaded back in, this has not been a problem at all. I also like that the ice maker creates 2 different sized ice cubes. The unit runs very quiet. The beverage station inside the door is also very easy to use. The only thing we had to get used to was closing the upper doors. They don't just swing closed and require a gentle push. Luckily, there is an audible alarm if the door isn't fully closed, so that helped to get our new habits developed. No regrets with this refrigerator and I've already recommended it to visiting family members.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This refrigerator makes great use of small space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like this Samsung refrigerator, it fits well in our small kitchen with good refrigerator and freezer space. I love the freezer on the bottom. The drawers provide convenient and efficient use of space. The refrigeration space is well planned and the refrigerator door makes good use of space. I especially like the beverage center. The water dispenser works great with larger cold drink holders. The pitcher is great for holding water or iced tea. The only thing I miss from my previous, larger Samsung refrigerator, is a glass drawer that slides back to allow 1/2 shelf at the current location and 1/2 shelf space that allows for taller items such as a 2 liter bottle of soda or a bottle of wine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a galley kitchen in my condo and wanted to upgrade my refrigerator but couldn’t fit a 36 inch wide refrigerator. Thankfully this Samsung French door is 32 inches wide and it has been fantastic. It keeps the temperature even and makes great ice, it has a lot of room inside and the shelves are adjustable to fit taller items. The water dispenser in the inside door is perfect. Only thing is I wish it was available in black but hey that’s what refrigerator wraps are for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Live It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it... especially the beverage center. It is quiet, spacious and well designed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern and Sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dimensions perfect for older kitchen. Pitcher is amazing feature. I love how it has an infuser to put lemons, cucumbers, etc. Very sleek design and amazing for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A functional beauty!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room, beautiful, storage compartments and drawers are plentiful and spacious, I love the ice bin having two sizes of ice, the upper drawer in the freezer compartment on the bottom of the refrigerator makes finding stuff so easy! The the fact that the unit does not have the outside access to ice and water for me helps keep the kitchen clean and free from wet floor but I can see how it was a small inconvenience for some. Definitely not a deal breaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this refrigerator!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always had ice and water dispensers on the outside of the refrigerator, and didn't know if I'd like having them inside. Well, let me tell you, I LOVE it. I love how the ice is readily available (in 2 sizes, no less!), and the water pitcher inside the door is amazing, and always ready! No more standing there holding a container while it fills up outside the fridge. Just open the door and remove the pitcher and fill your container. It refills quickly, too. I love the sleek design, but I have to admit that I miss having handles on the outside, but that's not a big issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has some awesome fearures and my family is very excited to use the beverage center. The smart things app was easy to setup and the initial install went great. The fridge is more spacious then we had originally thought and is fairly quiet compared to our last fridge. We've only had it for a couple weeks, so I cant speak to the products durability, but as the title says so far so good.

    I would recommend this to a friend
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