Customer Ratings & Reviews

Refrigerators are good for one thing: keeping your food cold, right? That's the old way of doing things. In the new abnormal, we now have refrigerators that play spotify or your amazon playlists which fill the entire kitchen with beautiful sound. These speaker can get as loud as you will need, too. Great, you probably think what's so great about a fridge that plays music, I have a phone, an Alexa, and a soundbar on my tv that all do the same thing... do any of those devices tell you when your food needs to be eaten before it turns into a moldy mess? Complete with pictures and reminders as you are getting close to that date? Oh, and instead of leaving your refrigerator open for 5 minutes while the internal temperature creeps up and up, you can click on the "View Inside" app. If you were really proactive, and tagged the item when you placed it in the fridge, you can see it's location on the app. After two weeks, the items above are the critically useful items to me, but the kids love to leave notes, it's incredibly easy to link your phone to place your pictures on the screen, and if you are lucky enough to have a food prep area that faces your fridge, you can run guided recipes on the fridge screen. All of my devices are Samsung, as I value my Samsung tv's, phones and tablets. I know I'm going to get a great product that looks and works without issue. But my 10 year old French Door Refrigerator differed in the level of temperature based on it's location. Given the pandemic, I didn't consider that I needed to move all of my food to the new refrigerator. So even though my old refrigerator was over 28 cubic feet, the Samsung 26.7 cubic handled my food like a boss. And I can now see and access all of the freezer food that was always just piled on top of each other. Oh and last thing... this refrigerator has some new tech that doesn't just keep items cold from the top down, but from multiple locations throughout. That has kept a much more stable temperature of food. This is a really great refrigerator and a big step up for those that are interested in upgrading, I think it's well worth it.

First, the "Smart Part" of this fridge. I didn't have HUGE expectations for the 'Family Hub' part of this fridge. Samsung has let me down so many times with these internet of things integrations. So with that in mind, I only wanted the camera I can see in the fridge from the grocery store and some ability to touch it and control my SmartThings home controls for lights and the such. SmartThings app on the fridge is more limited than expected. It isn't able to be re-arranged in anyway (its all alphabetical) and it doesn't recognize lighting groups that you make in the phone app. So to get the most of out controlling light groups you'll need to create virtual switches/dimmers or use Scenes. As a plus, the speaker on the fridge is actually quite high quality, and so is the screen. So its great for pictures and listening to music. Sadly if you're a cord cutter you don't get much in the way of watching video on this thing. A youtube TV, sling, netflix, or any other app would be a really welcome addition as the web browser is pretty ancient feeling and not a way you'll want to utilize those services. The fridge part: So far its been working great. Got nice and cold quickly, has quality surfaces and it looks and feels great inside and out. I LOVE the fact that doors are flat are don't have handles. Makes opening the fridge that is nearly flush with the left wall a much nicer experience. The door makes contact with the baseboard before hitting the wall, so marks on the wall and the fridge aren't noticeable if there at all! The ice maker is effective and easy to access. Much better than our last Samsung french door with its ice maker. I also love how tall the opening is for the ice/water dispenser because it makes filling up pitchers and large YETI-like steel cups a much better experience. This dispenser is also where I can't believe there is a missing feature--THERE ISN'T A LIGHT UNDER THE DISPENSER. Shocking. Not a deal breaker, just the one wart in an otherwise perfect fridge.

Good afternoon my refrigerator is amazing!! The technicians that come to hook it up was well manor and also well knowledgeable to make everything fit and to make this service comfortable thank you so much

We absolutely love our Samsung Side-by-Side Smart Refrigerator with the Family Hub! The 21.5" touch screen is a game-changer—it keeps our family organized with calendars, grocery lists, and even music or videos while cooking. But the real stars? Our kids! They can’t get enough of the Family Hub screen and love browsing family photos, checking the weather, or just leaving little digital notes for us. It’s surprisingly fun and very family-friendly. The filtered cold water and ice dispenser are super convenient—especially in the summer. Our kids use it constantly, and it’s nice knowing they’re drinking clean, cold water without having to open the fridge. Storage is spacious, the layout makes everything easy to find, and the stainless steel design looks beautiful and resists fingerprints. It really adds a smart and stylish touch to our kitchen. Highly recommend this refrigerator to any family looking to make their kitchen more connected and kid-friendly!

It functions as expected; as stated by others the ice is sparse. There was a small dent in the door when delivered. I indicated at that time that I wanted to replace the door. The delivery person submitted the ticket while on premise but I've not heard anything about when the door will be replaced and it's been three weeks. I didn't experience the sound distortion from the speakers when playing spotify but have several other ways to play music so I didn't put the volume on the fridge at full blast. My young adults enjoy watching Youtube for recipes while cooking which is a bonus.

I believe by far this is one of the most popular investment decisions ever made in having access for your home and I want to thank the best employees in Best Buy for being so supportive and helpful and understanding in helping me with my purchase decisions thank you very much for your patience with me.

Excellent refrigerator—sleek design, very spacious, and keeps everything perfectly cold. The layout is well thought out, making it easy to organize groceries, and the doors and drawers feel sturdy and high quality. It runs quietly, looks great in the kitchen, and performs exactly as expected. I’m extremely satisfied with this purchase and would definitely recommend it.

Samsung has long been a powerhouse in the tech industry, but with the 26.7 cu. ft. Side-by-Side Smart Refrigerator, they've managed to seamlessly integrate the best of their tech innovations into the kitchen realm. Here's why this refrigerator has become a centerpiece in our home: Impressive Storage: The spacious 26.7 cubic feet of storage ensures that we never run out of space. From stocking up for a party to storing leftovers, everything fits in easily. Intuitive Touch-Screen Family Hub: The 21.5" touch-screen is not just a showpiece, it's the command center of our kitchen. From syncing our family calendars and setting reminders to playing music or watching a quick recipe video, it truly enhances the overall kitchen experience. Aesthetics & Build: The stainless steel finish gives it a sleek and modern look, fitting seamlessly into our contemporary kitchen setting. The build quality is robust, as expected from Samsung, and the design ensures that the refrigerator operates quietly. Smart Features: Being able to connect to the fridge via our smartphones is a game-changer. Checking what's inside while grocery shopping, or getting alerted when the door is left open, brings convenience to another level. Energy Efficiency: Despite its vast array of features, the refrigerator does not compromise on energy efficiency. Our electricity bills have remained relatively stable since its installation. User-Friendly Interface: One might think that with all these features, the appliance would be difficult to navigate. However, Samsung's interface is intuitive, making it easy even for the least tech-savvy member of our family. A few areas of improvement: The initial setup requires a bit of a learning curve, especially for those who are not familiar with smart appliances. At times, the touch screen can be a fingerprint magnet, requiring regular cleaning to maintain its shiny look. In conclusion, the Samsung 26.7 cu. ft. Side-by-Side Smart Refrigerator is a stellar blend of technology and functionality. It's an investment that not only enhances the kitchen's look but also makes daily life more convenient. Highly recommended for families and tech enthusiasts alike!

Refrigerator with the 21.5" Family Hub Touchscreen (Model 6397590) is an outstanding upgrade to any modern kitchen. The spacious interior makes organizing groceries effortless, and the side-by-side layout keeps everything easily accessible. Cooling performance is excellent—consistent temperatures, quick chill times, and great humidity control. The real showstopper is the Family Hub. The 21.5" touchscreen is more than a gimmick—it’s a full smart-home command center. You can view inside the fridge without opening the door, sync calendars, play music, follow recipes, leave notes, and even mirror your TV. It genuinely adds convenience to daily life. The stainless steel finish looks sleek, resists fingerprints well, and fits beautifully with other modern appliances. Noise levels are low, the ice maker works smoothly, and Wi-Fi integration is easy to set up. Overall, this fridge combines style, smart features, storage space, and performance better than anything else in its class. If you’re looking for a smart refrigerator that truly enhances your kitchen and daily routine, this Samsung model is absolutely worth it. Highly recommended!

I can honestly say this Samsung refrigerator is the best appliance I have ever owned. From the moment it was installed, it transformed my kitchen into something straight out of a luxury home magazine. The fingerprint-resistant stainless steel finish gives it such a sleek, polished look—and it somehow always looks pristine, even after daily use. The Family Hub touchscreen is an absolute game changer. I use it to organize groceries, play music while cooking, check the weather, and even leave little notes for my family—it’s like having a digital assistant built right into my fridge. The interface is intuitive, fast, and beautifully designed. Functionally, it’s just as impressive. The 26.7 cu. ft. capacity easily holds everything I need, from large platters to weekly groceries, without feeling cluttered. The cooling is consistent and quiet, and the interior lighting makes everything easy to find. Every drawer, shelf, and compartment feels thoughtfully engineered for convenience and elegance. Samsung truly outdid themselves with this model—it’s a perfect blend of technology, style, and performance. I find myself smiling every time I walk into the kitchen. I absolutely love it and would recommend it to anyone who values both beauty and functionality in their home.

I love this fridge. It’s spacious and the smart features on the tablet are great. My kids love to draw on the tablet and my wife loves to play music while she’s cooking. The ice maker is great and the fridge cools at be even temperature. I would give the fridge 10/10. I love all the Samsung appliances and this refrigerator lives up to my expectations.

I love it!!! Been wanting one for awhile now!!! We have samsung phones so it syncs to your phone My wife loves that you can play music from the fridge Good sounding speakers too!!! Good sound quality!!! Talking bout get ice cold!!!! I COLD!!!! Everything with that All Around Cooling I would definitely recommend this fridge to anybody Oh and you can watch live TV on it!!!!

Absolutely love this fridge!! While cooking and cleaning I love to listen to music or watch a crime show. This refrigerator saves space while providing entertainment.

This fridge has a beautiful sleek look to it. It has plenty of storage space. I have been enjoying all the cool features such as viewing the contents of the fridge from the screen display and listening to Pandora music. Everything works as it should. I would have rated this fridge five stars but I removed one for the lack of lighting in the water/ice dispenser. My previous Samsung fridge had this feature and it was great to be able to get some water at night without having to turn on bright lights. They should have included this feature. All in all great fridge!

All in one. Absolutely in love with everything. Great quality and suits all our needs. Plenty of space,great organization and a screen is a plus. Easy to navigate and love all the features.

Smart tv this is next greatest thing ever love all the features and slick design a plus this fridge has it All space,make food cold super fast with power cool the smart screen is like a computer on you fridge never miss anything again multi task

We’ve had mixed experiences with this refrigerator. Functionally, it works well and meets our needs. However, as with any appliance that includes a built-in screen, cleaning it can be a hassle — you constantly have to wipe it down, and it easily collects fingerprints and smudges. Our first unit arrived with visible scratches, but to the company’s credit, they replaced it promptly without any issues. Unfortunately, the second unit had problems with the voice assistant (Bixby), which wasn’t properly connected. A technician came out and advised us to request another replacement, since fixing the screen would require disassembling it and could lead to more scratches. The third unit seems to be working fine so far, but we still have concerns. For a brand-new appliance to already have issues with the voice assistant or software updates is a bit worrying. And the repeated process of having to remove all food, wait for replacement, and reinstall everything is not something we’d want to go through again. Overall, while the refrigerator performs well, the experience has been frustrating. We hope this last unit holds up without further complications.

We love our new refrigerator. It keeps our food cooler than our old GE model and the touchscreen adds music and entertainment to our kitchen. I’d definitely recommend it to anyone.

Excellent Fridge! Love the tablet on the fridge. The speaker is excellent! It’s also very roomy. The shelves are not adjustable… which is a drag. Not sure why Best Buy wants 50 characters minimum.

The refrigerator is very effective. I LOVE IT. It keeps food fresher for longer, preventing spoilage and reducing waste. Its adjustable temperature settings allow for optimal storage conditions for different items. Additionally, it provides convenience by storing perishables and beverages in one place, making meal preparation easier and more efficient. It is an essential appliance in modern homes.