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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1484 reviews

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  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,484 reviews
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. One of the best looking in its market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy with my purchase. The FamilyHub does basically everything that a tablet can do! It’s so convenient and full of space. And I love the LED lighting on the inside!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator best purchase of 2023 so far love all the features and the unique style

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Distorted speaker sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker sounds distorted and muffled. Just okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very excellent refrigerator. I liked it a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One stop shipping for all of your needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, and also price, got my money worth thank you bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cannot be better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent ! much better than what I expected. good smart system. you can hear music and watch tv. you can see what's inside of the refrigerator, and so forth. so much more functions you can use. big enough that I can store many foods

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, my family can see their pictures, and i can listen to my favorites podcats.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing parts, poor design in places.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freeze is missing a shelf. I called customer service and they sent the wrong shelf. I called again and they sent me two additional shelfs. All three were incorrect. The design is not modular at all. (Can’t move shelf’s up or down). The water dispenser has no light. And it is placed in an odd place and I’ve made serval messes.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are loving this fridge kids are also enjoying it too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Family Hub side by side

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge. The salesperson was knowledgable she set up for delivery in 2 days and I doubted that would happen but was I surprised when delivered on target

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. Super fun & functional. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT CHOICE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for small family! Entertaining to all ages!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Family hub is wonderful kids love drawing on them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Samsung refrigerator, the family hub is easy to use . This fridge has a lot to do.easy camera to see inside fridge. Leaving notes for grocery is great to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigirator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigirator vey big fits alot in the freezer. Fits alot in the fridge

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3rd Party Delivery and 3rd Party Customer Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a negative number I would. Received multiple text confirming delivery time and never showed up. Called multiple times said it was still enroute to be delivered...waited from 8 am to 8 pm on a Saturday. By 8:10 pm. I asked to reschedule and was told I can't reschedule! I called next business day rescheduled and on the day it was to be delivered after taking off work I received a call thinking it was on its way and was told it was rescheduled for the following Saturday!!!! No one can tell me why the order was rescheduled....The previous night I received the range hood and was told it cannot be hardwired after I was told it could be and that had to be returned....I canceled the entire order!! Never again....

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we want for our customers. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Dagbomaster.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product by Samsung. Love the design and how it doesn’t take up space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this smart fridge. The touch screen is great and connects to wifi. Allows you to see inside your fridge while your at the grocery store to see what you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it best quality awesome people too work with especially they answer all your questions always answering for every question you have especially for the fridge recommend it

    I would recommend this to a friend
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