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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1484 reviews

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  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,484 reviews
  • Rated 4 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far. The family hub froze up one time but hasn't since. Since it is newer technology hopefully it will continue to work fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful unit. Meets all expectations. Couldn't be more satisfied.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely disappointed with Samsung and Best Buy’s customer service and product. Had a similar model, and it never worked well. The ice maker was supposedly fixed (twice) but never actually worked. Refrigerator and freezer completely stopped working, now. Contacted store and Samsung. It was beyond difficult to get anyone to handle the issue. Scheduled a service appointment and assumed it was with Samsung. It was actually a 3rd party that Samsung contracted with. Stated the service rep doesn’t work on Saturdays but charged my credit card. Very dissatisfied!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Ale S,

      We know how important it is to have a working refrigerator since it is one of the most used appliances in our home. We are here to help you.

      While waiting for your service appointment, please consider checking the links below to help you with your Samsung refrigerator.

      "The ice maker is not making any ice."
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice

      "Refrigerator and freezer not cooling at all."
      Please watch the video and click on all the embedded words inside the article.
      https://www.samsung.com/us/support/troubleshoot/TSG10003479/

      It would also be great if we could talk to you directly and gather more information about your concern.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147506023, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 4 out of 5 stars

    A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Refrigerator the only issue I’m having is the ice maker keeps clogging up and the ice can’t drop thru the dispenser.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Lots of room. The only downfall is there is no light on the water supply.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints so far.. everyone in my household likes our new refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best appliance that i have bought by far. Enjoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven’t actually started using it yet, but I love the look and technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OMG!!!! I’M in LOVE with a Fridge!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I tell you this fridge was WORTH every dime/Penny/Nickel and Dollar bill!!!! It’s a great buy I’m so in love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product comfortable for use recommended to other people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about it! I have also had great Energy savings on my electric bill!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family hub double door

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one . Family hub is ver nice. Compact refrigerator

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and has all of the great features i wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge. Quiet. Kids having fun with the touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever So much space and easy to take care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Smart Fridge I ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most advance and updated smart fridge i have ever seen. I can see inside the fridge through smart app. can listen music, watch shows or podcast while working in kitchen. The best part that temp can be control through app and you are always up to date with your fridge stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfect my wife love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent very spacious love it will recommend 100/100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great-Buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator! Of YouTube is a big plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves the interaction with the many apps available. Perfect size for a family of five.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has it pros and con's but i like it. LOVE HUB.

    I would recommend this to a friend
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