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Customer rating

Rating 4.4 out of 5 stars with 461 reviews

90%would recommend to a friend.
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Page 1 Showing 1-20 of 461 reviews
  • Rated 4 out of 5 stars

    Sale was great delivery was a chore

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Just got fridge so not much of a review ofe the fridge only the sale, the delivery and the aftermath. Pros sale Quincy Clark is amazing Con delivery was a hot mess needed a fixer crew to come in and resolve the issues. So far ice making is a blast. I hug my fridge every day. Waiting on warranty purchase.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd time is the charm

    |
    Posted .
    Pros mentioned:
    Capacity, Design, Freezer
    Cons mentioned:
    Ice maker

    this is my 3rd fridge from best buy. the first 2 were kitchenaid and I had to send them both back due to poor quality (bad door seals, ice maker didn't work,drawer kept falling off, etc.). I've only had this samsung one for 1 day but it is much superior to the kitchenaid. large freezer capacity, runs quietly and it came in white and looks great in my newly remodeled kitchen. well worth the extra $200 it cost. one small negative: a few drops of water drip from the door dispenser even when not in use. i really appreciate best buy's 15 day return policy. also, the guys who delivered and set up the refrigerator were excellent. very meticulous in setting up and careful going through doorways. they really take pride in what they do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    My first experience with a “French Door” style fridge and all I can say is, soooooo much room! 100% satisfied.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good refrigerator

    |
    Posted .

    This is a nice refrigerator, I needed one this width. Only bad part was it took 5 weeks to get it once it was ordered.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fan issues, excess condensation, poor CS

    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I am Korean American. I try to support Korean products like Samsung. However, this refrigerator is awful. We paid out of pocket once to replace a sensor and the issue happened again. Customer service is unreachable for an essential household appliance. Samsung does not take responsibility for their defects. They do not absorb the costs of common issues. Look up Samsung Recall USA on Facebook. I receive very little correspondence from repair service personnel or customer service. Samsung is done with you once they have your money. Sorry but this fridge struggled after the warranty ended and then continued to struggle after repair, unlike our older refrigerators that lasted nearly a decade, if not more. No, Samsung. You need to earn customer loyalty.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Economical and functional French door fridge

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Doors, Price

    Haven’t owned this for long yet. The finish was supposed to be more fingerprint resistant but I think it’s just as difficult to keep clean as the cheaper stainless finish. We don’t have kids, but still leave annoying daily use marks which come off with a damp cloth of warm soap and water. You MUST follow the online instruction video when ordering, it is helpful to choose the appropriate size fridge as the French doors require extra space to open. Our salesman didn’t insist that we watch that and my husband was sure we had the correct dimensions. We ended up ordering a fridge that had to be returned.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Fridge

    |
    Posted .
    Pros mentioned:
    Design, Doors

    My kitchen has a small space for a fridge, so finding one that fits was a pain. Modern refrigerators, with French doors and the pullout freezer drawers, tend to run wide. This one fits a space that was designed for a traditional refrigerator. I’ve read some reviews about it being noisy, and the ice maker sweating. I haven’t noticed either. It’s well lit, has plenty of storage and controls. Shelves are adjustable, but because the ice machine is in the top, your options are limited. The shelves are able to lock into one another for added stability, and can be arranged independent from each other. Freezer is big enough to hold a frozen pizza. Ice/water dispenser can be locked to keep pets and kids out, and negligent discharges to a minimum when cleaning. Stainless steel finish is definetly not smudge proof, but very attractive when clean. My wife really likes the refrigerator, and that’s really all that matters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love my new refrigerator!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Doors, Freezer

    The water with 2 choices of ice on the door has been wonderful - no more having to open the door for those features. The freezer below with the top basket works well for storing frozen items. Everything is right there within reach. The refrigerator drawers are deep and hold a lot. I have had to start buying half gallons of milk because the gallons don’t fit on the door, but that’s workable. I love the shark on the door because the kids don’t always remember to close it. I’m totally happy with my refrigerator.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my needs.

    |
    Posted .
    Pros mentioned:
    Doors, Freezer

    I've had this refrigerator for a month, shows the temperature inside above the water dispenser. Has a bright cool blue interior light, slim ice maker, ice cubes are smaller than the older freezer made, customizable shelf locations and easy to replace filter cartridge, plenty of room for the two of us with lots of space for more. Upgraded from a top freezer/bottom refrigerator. Door water/ice was a huge plus! Instructions say wait 24 hours to place items inside, however refrigerator was at temp within 5 hours

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Refrigerator

    |
    Posted .

    If looking for something with room, but you need 33" wide, this is a great 'Fridge. Looks great, love the LED lighting (even in the freezer), keeps everything really cold, can open either of the French doors to retrieve food (if you remember which side you put the item on), plenty of room even though it's not the largest of 'fridges and the top left shelf flips up if you have tall items to put in. Maybe this is old fashioned, but miss not having the compartment for butter. You must be sure you actually close the doors (freezer drawer rolls back itself) as they don't seem to close themselves (note this if you have children) Probably due to the configuration of the ice maker, the shelves on the left side door aren't totally useful, especially the top one. Changing between dispensing water or ice (cubed or crushed) works well. However, initially on the first push, the ice comes out crushed and cubes, when on cubes. Cubes are smaller than what we've had in other fridges. Be sure to remove the ice prior to leaving on vacation at least a day before and shut off the water to the fridge. You may need to empty again as there could be residual water in the lines, creating cubes, and you'll have a frozen block in the ice bucket. Despite some "drawbacks" we love the refrigerator. Glad we purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits where it needs to.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Freezer

    Works awesome as expected. Really easy to setup and has crazy features like power cooling and freezing. Made popsicles in just two hours. That’s crazy. Highly recommended. 10 year compressor warranty. Dispenses cold water, crushed ice and cubed ice. A lot of room in the freezer.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    this transaction was excellent

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    this refrigerator was a purchase that happened because the first refrigerator did not fit in the space in our kitchen. The right door would not open fully. When that was discovered I called Best Buy's customer service dept and they were awesome. We found this smaller refrigerator that would fit and they set an appointment to replace the first refrigerator. There was a price difference but they matched the first frig's cost. The transaction was seamless, and easy with little difficulty. Great Job Best Buy!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a fridge!

    |
    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Dimensions on the website are accurate and it does what it's supposed to do. The only "complaint" that I have is that the shrink-wrap coating they put on to protect and keep fingerprints off of it during transport was put on before some other parts, so it can be hard to peel it ALL off cleanly. Delivery guys were great and respectful. I haven't had to replace the filter, yet, but the instructions seem to be lacking on how to do it. I'm sure there's a YouTube video out there somewhere.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    could have been 4 stars

    Posted .
    Pros mentioned:
    Capacity

    Overall this fridge looks nice, has a lot of space and cools/freezes as expected. I have had it for two weeks and I have not explored all the features yet. I have 4 main gripes that had they been resolved, could have resulted in more stars in my review. First, if you are replacing a built-in, check your measurements carefully. I had to choose this model to fit in a narrower space. Since this model is MUCH narrower than others, it makes up for it by being deeper. Now my fridge sticks out a little too far and looks odd, especially with the ugly sticker on the side that can't be removed. I realize this is my space constraint, but be aware. The installer, who did a fantastic job, removed most of the plastic that wraps everything, but the plastic is not just wrapped, it's stuck in every seam and crevice and I'm still trying to remove all the tiny pieces of plastic stuck everywhere. I will have to use a tweezers to get it all out. This is a factory issue and is a pain in the neck. The shelves in the refrigerator section are not easy to adjust at all. Lastly, I use the water/ice dispenser every day throughout the day. The cubes are small and melt quickly. They are about half the size of cubes from an ordinary plastic ice tray. The ice/water dispenser "hole" is very large (too large), so if you do not have a VERY wide mouth water bottle, the ice chips fly everywhere and you have to use two hands for dispensing water. If you just press your water bottle against the lever, the water spout sprays all over your hand/floor instead of into the water bottle. I contacted Samsung and was told there are no adjustments that can be made to the dispenser. This dispenser is a very poor design. The water spout should be closest to the dispenser lever, not the user.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, newfridge. ^Lo Samsung

  • Rated 5 out of 5 stars

    Great! Fridge for small areas

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I LOVE MY FRIDGE!!!!!!! I love it, I love it!!!!! It looks expensive, brand is fantastic! It fit perfectly in my small area. It has sooo much space.. I highly recommend this fridge for your next purchase, you won’t regret it!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice refrigerator

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Looks good. Family really likes the ice and water in the door water in the door. Some shelf configurations are ackward and unchangeable.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent fridge

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    We love our new fridge. The freezer is very spacious, the only thing is I wish there was a little more room in the fridge for tall items like milk cartons and bottles.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    It’s been amazing so far. At this point I’ve only had the product installed for about 2 weeks now so hopefully everything continues to stay good!

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the space it provides...

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Best fridge ever...Thewidth let's you stpre leftover pizza box and ample space for everything!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This fridge is great. It displays the freezer and fridge temperatures. It has an alarm that tells you the fridge doors have been open for a while which I enjoy.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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