Customer Ratings & Reviews
- Model:
- RS28A5F61SR/AA
- SKU:
- 6447152
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the spaciousness, smart features, and Family Hub of the 27.3 cu. ft. Side-by-Side Smart Refrigerator with Family Hub. They appreciate the ample space, user-friendly touchscreen, and the ability to play music and access various features through voice commands. While some customers have concerns about the lack of an external ice maker, the overall positive feedback highlights the refrigerator's functionality and value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Spacious
Love my fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space works great does all it says plus more
I would recommend this to a friend Great Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good I just installed the refrigerator so I’m playing with it right now I’m trying to figure out all the stuff I can do on it it’s really cool rails pretty very nice it’s big I didn’t expect it to be there big but it’s a big head to take down one of my cabinets just to fit it in here hello
I would recommend this to a friendBrand response from Samsung
Posted .That is so great to hear! We are thrilled that you choose Samsung to be a part of your home! ^Shay
- Pros mentioned:Spacious
Great Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tech on this fridge, but also it’s efficiency with space.
I would recommend this to a friendBrand response from Samsung
Posted .HI there JerBear, congratulations on your new spacious Samsung Refrigerator. I am so thrilled you are enjoying your unit. We are thankful you are a part of our Samsung community. ^Brad
- Pros mentioned:Spacious
Beautiful!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the specs, excited to begin using , appears roomy
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Tweety, I am glad to see that you are having a great experience with your Samsung Refrigerator and appreciate your review. We are happy for your and welcome you to our Samsung family. ^Brad
Loving it!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Been using I for 11 days since it's been delivered 12/14/21. It keeps my food cold love i can monitor the temp from the smart things app along with addding pics was a staple for Christmas and seeing our Christmas pics we took as a family! ❤
I would recommend this to a friend- Cons mentioned:Ice maker
Meh, it's just ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera doesnt work that well. The ice machine doesn't replenish ice fast enough. It takes 2 days. Other than that it's roomy and gets really cold.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SiliGirl,
Thank you for sharing your feedback. Your satisfaction is our top priority and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator inside camera and ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home and we also understand how important it is to see and check our food if it's fresh or not. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Samsung Family Hub out of sync with the phone:
https://www.samsung.com/us/support/troubleshooting/TSG01109895/#:~:text=If%20the%20View%20Inside%20image,Tap%20Reset%20to%20confirm.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS28A5F61SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144686817
Thank you for choosing Samsung. Have a great day.
-Trisha-
So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this refrigerator for about a month and it’s been great. Lots of storage room. Shelves go back very far. Kids love everything you can do on the smart hub screen.
I would recommend this to a friendNice Huge smart fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is awesome. The kids love drawing on the screen and there is so much space. The camera inside is cool. It has tons of features thru the apps . We are in the future.
I would recommend this to a friendBest fridge ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love my Fridge, the speaker is great, this is a very good purchase. I am proud of my decision to buy this fridge
I would recommend this to a friendBest fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product functions well and looks great. A few mintues to set up and very interactive. Service, support and delivery by Best Buy above and beyond great.
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! Very convenient!!! Especially with the built in apps for music and to look at my ring camera
I would recommend this to a friendLove it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Easy to use and a TON of features on the family hub. Great for getting new recipes to try out.
I would recommend this to a friendLeave it at the store
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DO NOT RECOMMEND ! This refrigerator has defrosted so many times own it’s I asked for a replacement however Samsung told me they had to try to repair first well they came out and told me there are no errors showing up . Here I am on the 4 or 5th defrost and still has the same fridge . The screen randomly turns on then sounds as if someone is pushing buttons Not worth the headache or the price
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a flawlessly performing home appliance you can enjoy is our utmost priority, TammyM. We'll be glad to help!
Whenever you have issues with your refrigerator panel or Family Hub screen, like when it's not changing temperature, the good news is that the refrigerator will maintain the temperature and other settings it last had, so your food doesn't spoil. Troubleshooting the issue with your panel may be as easy as turning off Child Lock or cycling the power. Below are the links to guide you.
The refrigerator panel or touch screen is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Power Cycling the Screen on Your Family Hub Refrigerator:
https://www.youtube.com/watch?v=zpze25WkX4M
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145645757) to help our team pull up your information when you message us.
Thank you!
-Angelica
This is Real Cool Refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is Real Cool Refrigerator. The collection of relevant apps on the inbuilt tab and the space inside to adequately store and freeze are super good
I would recommend this to a friendSamsung hub happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great I been waiting for over a year for prices and availability on this purchase it fulfill my wishes and dreams great grest
I would recommend this to a friendIce and Water please
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wrong fridge was delivered, so I’m waiting on the one with an external ice/water. I’ve learned it is a must have item!
No, I would not recommend this to a friendBest Fridge ever!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg who would of thought I needed a Fridge that played music and I could set my grocery lists on!? Lol I love it.
I would recommend this to a friendlove it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we love it. its the perfect fit. i get to enjoy music while cooking get recipes and much more.
I would recommend this to a friendBest fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fridge ever. Love the calendar the smart view with the tv while a cook the food stays fresh and the freezer is quick to freeze
I would recommend this to a friendSamsung fridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE my fridge. No doubt about it. I’m so happy I finally came to the decision to make Thai purchase.
I would recommend this to a friend