Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Choose better refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It produces a very small amount of ice. It doesn't has a light for the cold water dispenser. Yes, in the 21st century, Samsung removed the light for it. Go figure.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PredragN.
Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator ice maker not making enough ice. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
The ice maker is capable of making 10 pounds of ice a day, it's only capable of holding 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop.
I highly recommend visiting this link for the reference guide:
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144650702
Have a great day.
^Charles
stainless steel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the proudct. Will tell the whole family about it.
I would recommend this to a friendSamsung product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality and great value and easy to use......
I would recommend this to a friend- Cons mentioned:Ice maker performance
Bad Ice Maker!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrating! The ice maker was a problem from the beginning, but it was just slow to make ice. Within a year or so after purchase it stops making ice motor went out. Oh sorry this isn't a warranty item. its obsolete now and don't make the part anymore..... buyer beware!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LadonnaF,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146425211) to help our team pull up your information.
Have a great day,
-Ernest-
Ice maker was not connected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that i had to pay a plumber just to hook it up.
I would recommend this to a friendExcellent fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very low power consumption using Inverter technology.
I would recommend this to a friendGreat fridge for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of space keeps everything cold and at the right temp. Ice maker works good. The water dispenses a little slow but is about the same as any other fridge I had with ice and water dispenser.
I would recommend this to a friendGreat Unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Unit. Delivery was hassle free. Easy to install.
I would recommend this to a friendExcellent refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best refrigerator that I ever purchased! Has many features, easy to clean and has many shelves to store food. Highly recommended!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Don't reccommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues that came up with this started the moment I got it. The surface is very sensitive and was scratched just taking it out of the box. The shelves do not adjust in any way and are not tall enough for a 2 liter to stand in. The ice machine did not work well at first and it struggles to make enough for a 2 person household. Water bottle doesn't fit under the door dispenser. Fingerprint resistant is a farce. Would not buy again and I feel stuck with something I am not happy with.
No, I would not recommend this to a friend Nice mid price side by side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the price. Has everything I need.
I would recommend this to a friendDelivery snafu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a tough ime with this delivery. First the delivery folks had the wrong number, so I was left to wait all day.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Plenty of space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large bright area in fridge and freezer, looks great.
I would recommend this to a friendTaking a drive just before the finish line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay so I don't actually rate this fridge as 1 star but I feel like 1 star in a sea of 5 stars makes the average shift as much as it needs to because this fridge is perfect except for one incredibly glaring flaw: The water spout is just about impossible to line up with a cup. I was really excited about having filtered door water, but every time I need water I need to reach in behind with one hand and push the button and hold my cup steady with the other. It's not the worst problem in the world and I'm probably not going to return it for this, but it's just such as absurdly moronic and easy to fix oversight. It's like no one ever even tried to fill a normal cup up with water during testing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lurch, I realize that you have some concerns with your Samsung Refrigerator water dispenser not being in the right position for for your cups and know that was not what you see as ideal. I would like to forward this information to our design team to create future designs with your in mind. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Overall performance
Samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok. Nothing spectacular. Obviously more on the modern side of looks with it being without visible handles. Dents very easy.
I would recommend this to a friend BAD FRIDGE. EVEN WORSE SERVICE.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Below average fridge and features. The material is NOT stainless or fingerprint proof. The worst part has been dealing with best buy service. First, they try and drop off a broken and damaged fridge, then make a huge issue about it even though the delivery drivers clearly see the fridge doors are damaged. Millions of calls to schedule the "exchange" for their mistake, weeks later fridge is delivered, we paid for installation which they had no ability to do correctly. They damaged our main door and floors upon second delivery and left trash everywhere. They LIED and said we would be reimbursed for all the food we had to throw away due to their mistakes, BUT NOPE - NEVER happened. Beware. Do not buy from best buy unless you are prepared to deal with their constant incompetence, dishonesty, and massive waste of your time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We always strive on meeting your needs.
This fridge model is stainless steel and designed to be fingerprint-resistant to reduce smudges and minimize cleaning.
This is not the experience we want you to have with the installation. To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: The door shelves are deep and spaced well for large containers. Cons: The water dispenser is made for large mouthed glasses. You have to use your hand to press the dispenser for ice and water
I would recommend this to a friendBrand response from Samsung
Posted .Hi CysGrandma,
We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144841361.
^Rainly
- Pros mentioned:Space
It’s okay!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best fridge. Has plenty of room but has no middle drawer/compartment for your cold cuts, wieners & cheese. And the ice maker is super slow!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback, Momma83! Thank you for letting us know about your experience with this refrigerator. ^Jecca
Frig is good - Delivery ??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frig was supposed to be delivered into house. I wanted it in the basement - a walk in on the same level as garage. Delivery folks said it wouldn't fit through door - the didn't even try to remove Frig doors & move it in sideways. It's in garage.
No, I would not recommend this to a friend- Cons mentioned:Ice maker performance
not so user friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no door handles look good but not useful. hard to open. shelving is very poor, no cold cut drawer; ice maker is very poor, dispenses poorly as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, legalroy! Samsung is always looking for ways to improve the overall customer experience. Thank you for sharing. ^Jecca
