Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Good Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to say that Samsung makes good products. It is a simple yet spacious fridge. I got it because it was on sale.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size of the shelves is excellent, Ice machine does not make enough ice if you have more than one person in the house.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Don't buy this fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge and about 1 year and 3 months later stop working. Doesn't make ice and water started coming out from the bottom of the fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MagdaR,
We can feel your disappointment with this fridge. We are here to assist you.
We recommend checking the resources below for steps to take when the fridge is not working. Please watch the video and kindly click on the embedded words for more details.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148116531), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Overall performance
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far! It looks good in my kitchen, not too big or too small. I like the digital feature on the inside.
I would recommend this to a friend - Pros mentioned:Overall performance
Great deal for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator for the price. It is beautiful! The ice maker seems to be slow and does not hold much ice.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Beware Before Buying
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator to replace one that the part was back ordered. When I say I hate this refrigerator, I hate it. I’ve had 2. They both are doing the same thing. It freezes lettuce and bottled water. The freezer freezes ice cream rock solid. The tech adjusted the temperature and it still does the same thing. The ice maker is a joke. A tray of ice over night. I’ve spoken with Samsung and Best Buy was supposed to contact me again. It’s begin weeks and nothing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Audra, I understand you have some concerns with items freezing in our Samsung Refrigerator and know that can be alarming. I want to provide you with some helpful information to ensure you get the most from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
If you are needing further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143667435. We thank you for being a part of our Samsung family. ^Brad
samsung 27.4 cu. ft. side by side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its nice but i dont like the doors because if you put a hand on both handles you can smash your hand by opening one
I would recommend this to a friend- Pros mentioned:Capacity
Side by side
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, it’s easy to clean , everything fits nicely & I can see everything in my freezer
I would recommend this to a friend DO NOT BUY! No Warranty.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst possible appliance I ever had in my life. This refrigerator simply stopped working after less than 2 years. They made me wait 4 month between fixes to just tell me at the end it's unfixable and they will no cover it. They do not honor their warranty what so ever. They will fabricate an excuse to not grant it after it stops working out of the blue. Worst company ever. You are goin to loss your money GUARANTEED.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your frustration with your overall experience. Allow us to get you the help you need, SimonV.
We would like to speak to you personally to discuss this matter further and better assist you with your fridge. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148753978, to help our team pull up your information.
Have a great day!
^Chrystel
I'm just TOO MAD @ CUSTOMER SERVICE *** To Comment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apon delivery, I questioned leveling the Refrig. I was told that it selfs level?????
No, I would not recommend this to a friendBrand response from Samsung
Posted .TerryD, we understand the frustration you are currently experiencing due to the refrigerator not being leveled. Let's get this taken care of.
Here is a guide for tips and tricks on leveling your fridge. Please watch the video included
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
For feedback on your delivery experience, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146793513) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Great fridge for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge and all the extra space. The only downside is the water dispenser is slow. The ice dispenser is also wonky because it gets jammed frequently.
I would recommend this to a friend - Pros mentioned:Overall performance
Great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functions well and looks great. I just wish there was an additional drawer in the refrigerator.
I would recommend this to a friend - Pros mentioned:CapacityCons mentioned:Ice maker performance
Nice but not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of room, but the ice maker doesn’t work well dumps. 2 trays a day not the four pound a day that it states
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having concerns with your Samsung Refrigerator. I have some helpful information that I would like to provide to ensure that you are getting the best performance from you machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Thank you for choosing Samsung. ^Brad
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It needs a light in the ice/water dispenser area!!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Cheryl,
Thank you for taking the time out of your busy schedule to review your Samsung refrigerator model.
I will be sure to pass on what you have suggested here about illumination for its ice and water dispenser to our product team for current and future product developments.
Leo
Fridge stopped working
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only having this fridge for 8 months it stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your disappointment with the refrigerator's current state is valid. Let's proceed and get you the help you need, Tadams.
It would be awesome if you could tell us more about the fridge so we can better support you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147004606, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
Meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice machine broke multiple times. Other than that it's pretty good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaulO,
We appreciate your feedback. We want to speak with you directly to provide better support for your ice maker.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146065721) to help our team pull up your information when you message us.
Have a great day.
-John
Nice but.....
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator but dimensions need to be given with doors open also and how much clearance is going to be required we needed about another 1/2 inch to make it work properly
I would recommend this to a friend- Pros mentioned:Size
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like that it is bigger than average Also cool it doesn’t have exterior handles
I would recommend this to a friend - Pros mentioned:Overall performance
Samsing 2 door fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my father in law. Good fridge and it can be bought in white, black or stainless !
I would recommend this to a friend Got a bad one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall probability a good refrigerator but the one i received is collecting frost in the freezer section and already told it needs to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tony,
Thank you for taking the time to leave this review.
We understand that your fridge has too much frost.
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing properly. When moisture freezes, it becomes to frost. So let's look at where the frost is and what we can do to prevent it from happening in the future. Please see the link for more details.
Frost forms in the freezer or refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
My Samsung refrigerator is too cold
https://www.youtube.com/watch?v=40o6rKjU9UM
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144925979) when you message us to help our team pull up your information.
Have a great day.
^Charles
