Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Nice nice nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It works great the water the ice it is very very nice
I would recommend this to a friend - Pros mentioned:Overall performance
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased. Good value. Like the black stainless steel look.
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good fridge and would highly recommend. Excellent service.
I would recommend this to a friend Buyer Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again will I buy a Samsung. This refrigerator lasted a year and a half and the fan died. Run the other way from Samsung & LG. BEYOND ANNOYED.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KathyB,
We want to inquire more about what transpires with the refrigerator and, and we would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Ice maker performance
Samsung Fridge Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big time buyer's remorse. This freezer has the worst icemaker I've ever seen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you informing us of your feedback about the ice maker of this Samsung refrigerator. We apologize for the inconvenience and will gladly look into this for you.
Here are the links to the troubleshooting steps to try if your Samsung refrigerator has an ice maker issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=rArwTN_yhCc
For reference, I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144800464
Thank you, and stay safe!
-Angelica
Freezer door doesn't seal well.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This equipment has problems in the refrigerator door gasket area. The door does not seal well and causes condensation on the top inside.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Luigi2379! We want you to have the best experience possible with this refrigerator. I am providing this link (https://bit.ly/3u9w0FE) that has information on what steps to take if the door is not closing properly. ^Jecca
Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator only lasted about 14 months. The internal compressor was defective.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SeanS, we understand if your compressor is defective. We want to speak to you directly to provide support and see what options we can offer to fix your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151545326) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Overall performance
good deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great. wish it had a light by the water & ice despenser.
I would recommend this to a friend - Pros mentioned:Capacity
excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, plenty of room, ice machine is tremendous
I would recommend this to a friend - Pros mentioned:Overall performance
Perfect upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it, even the shape of the ice cubes! Have had zero issues!
I would recommend this to a friend - Pros mentioned:Space
Just purchased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far for the price point space and looks it gets 5 stars
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works great was a scratch and dent but works great
I would recommend this to a friend Eh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge, but stopped working after 3 years. :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TaylorN,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146465371) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Ice maker performance
Would not Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker started malfunctioning and wasn’t making ice. It started making a terrible noise. I did not have it 45 days before issues started happening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a quiet refrigerator with a correctly operating ice maker can be exciting, Mgreen. We'll gladly help!
There are a few simple and easy ways to solve why your ice maker may not produce ice. Checking the water filter and pressure and testing the ice maker can get you back to making ice and having colder drinks in no time. Check the links below for more information.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Samsung refrigerator error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
You'll only need to do a little to reset your ice maker. The only time you should reset your ice maker is when you're not getting any ice, and even then, it's the last resort after other troubleshooting steps that are more likely to resolve your issue. But if you want to check if your ice maker is working, it has a test button to check its function.
Test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
A refrigerator is always quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting a conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If your refrigerator is beeping even when the doors are closed, it means the temperature in the fridge is too high. This could be normal in some cases, like after a power outage. Correct the cooling issue to resolve the beeping.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Your refrigerator must be level to save energy and prevent potential cooling issues, noises, or leaks. This guide will show you how to level your fridge and make minor adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
You may also check page 47 of the user manual for other solutions when the ice maker does not make ice and pages 49-50 for more information about your refrigerator's usual sounds.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Lastly, to keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145705118) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Design
Beautiful Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design and how simple and minimal it looks
I would recommend this to a friend Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is pretty small. Was used to a french door fridge & this one seems tiny compared.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. We are saddened that the fridge's size didn't fit your needs. We appreciate all concerns that help us understand how to make our products more convenient for our customers.
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144868034 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
- Pros mentioned:Overall performance
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good................................................
I would recommend this to a friend - Pros mentioned:Capacity
Nice fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is spacious but the ice maker don’t come with light.
I would recommend this to a friend - Pros mentioned:Capacity
Great minimalist look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great look outside and inside and excellent capacity
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator a valued addition to my home
I would recommend this to a friend
