Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Good upgrade for me.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets my expectations, Spacious. Energy efficient.
I would recommend this to a friend Samsung refrigerator (rs27t5200sg/aa)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the french door Samsung refrigerator (rs27t5200sg/aa) from best buy out of the box and only had it a week and a half before the compressor went out. I know its holiday season and we had to throw all our food for Christmas. I bought it on the fourth the compressor went out on the 16th and a technician cant get out to fix it until the 29th. I guess that's why there is a 10 yr manufacturer warranty on it. Hopefully we will have a working fridge by next year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I am glad to see you are headed in the right direction with a repair from our Certified Samsung technicians. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker performance
This is junk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ice maker ever , do not buy , had 3 delivered something wrong with everyone of them if I could I never would have bought it and never again from best buy TRIED TO GET THE EXTENDED WARRANTY A COUPLE WEEKS AFTER PURCHASE AND THEY SAID NO TOO LATE CAN'T HAVE ONE.
No, I would not recommend this to a friend Model delivered twice, both had issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st refrigerator was damaged, 2nd refrigerator was defective. Then model was put on backorder, had to select a different model.
No, I would not recommend this to a frienddent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was a dent on the front door of the refrigerator and they did not even inform us about it and left
No, I would not recommend this to a friendSatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough for my myself and I. Happy to say. Pelican
I would recommend this to a friendBrand response from Samsung
Posted .Hi Rater!
We appreciate you taking the time to leave us a review on your new device. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144639690
Have a great day.
Melardo
buyer beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please research this model before you consider buying. You'll find MANY unhappy customers describing how water pools under and inside the vegetable bins. For us, the problem appeared when the unit was a year and half old (and the warranty is only 1 year). When we finally found an appliance repair company that services Samsung refrigerators—most don't—we had service done at a cost of $416. The repair person has come out 2 more times, but the problem keeps reappearing. We've contacted Samsung requesting assistance, but they wouldn't even honor our request that they provide information on how to repair the defect.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jhonimport, I understand that your experience with your Samsung Refrigerator has been less than desirable. I would like to extend a hand in getting this issue resolved. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143458301. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker performance
Samsung Door - Time to Re-Design
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ice maker shute freezes and then thaws. first you can't get ice out; next, you are wiping up the floor. Samsung service cannot get the replacement door. thankfully within 1 year warranty; and a full refund will come is promised...
No, I would not recommend this to a friend - Pros mentioned:Capacity
Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator a lot of room inside Easy access to water and ice works great
I would recommend this to a friend Less than 2 years old and needs $500 repair!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is less than two years old and the ice maker broke. Leaves huge water puddles on the floor. Samsung estimates $490 to fix.
No, I would not recommend this to a friendCame damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came with big dent in door an small dent half inch away from big dent
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Dented freezer doors
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is good and keeps food nice and cold, properly. However! The freezer is horrible. Ice maker will cause dents to form in the door. Certainly not an ideal way to age for this mode.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jimmy,
We want to speak with you directly to provide better support for your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145988220) to help our team pull up your information when you message us.
Have a great day.
-John
WRONG COLOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I quote what Best Buy said “we can’t guarantee the color of this selected fridge “ I ordered stainless steel ! Ordered the suite fridge , stove , microwave . And the fridge arrived a Dark Grey . They won’t exchange it for the right one . Now I have a mix match kitchen set that I spent over $2,500 on .
No, I would not recommend this to a friendBad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the refrigerator, but never connected the ice or water maker on the fridge trying to contact someone to help me as I pay for the service but nothing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even in its cold/freezing distribution. Weak motor in ice dispenserafter less than 5 months already had to have it replaced. There is no water tray & the area is easily stained
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TraceyRN, I understand that you have some concerns with your Samsung Refrigerator and am glad to see that you were able to get your unit serviced. We are glad to see your problems resolved. We are here if you need any additional assistance. Please reach out to us at your convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143556873. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Ice maker performance
Worst fridge ever!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker broke in less than a month. The ice is all froxen together and the water will not dispense. It should not break down in less than a momth. Going to return and get a differnt make.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CesarSf,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your ice maker as it broke in less than a month, ice is frozen and the water will not dispense. It saddened us to hear that you are returning the product. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ for water dispenser issues. Just click on "Water does not dispense at all" for the troubleshooting steps.
You can visit this link https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA for the warranty information of your refrigerator.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144413725.
-Noraina
Not good as use to be,disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first looks good and functional,however after approx 6 months starting to develop malfunction and all the fridge compartments start to froze the food no matter what you try! Not quality and reliability we expected! I don’t recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Shiro.
Let us help with the cooling of your fridge.
The link below will show how to fix a fridge that keeps freezing the food in the compartment. Please also click the blue phrase "frost in the refrigerator" if the vents (the openings) on the back wall of the refrigerator are covered in ice or frost.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145839682) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Ice maker performance
Noisey Now
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has never made ice, sounds like theres water somewhere in refrigerator..dont quite know where yet. Also has gotten extremely noisey, literally will make you jump. Thank goodness I purchased the extra warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, MssParker!
We are here to help you get your ice maker to work properly.
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Noises from your ice maker or compressor should never get so loud that they interrupt conversation. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145274322) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Great Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator, roomy, great lighting and looks nice.
I would recommend this to a friendGreat Value Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad to have an ice maker in the door again! Yay!!! This is not the fanciest refrigerator but it does tick all of the boxes for me. I like the side by side style instead of the "laundry basket" organization method used in those bottom drawer freezer models.
I would recommend this to a friend
