Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
Loving my refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this new refrigerator. So much room on both sides.
I would recommend this to a friend Samsung refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handles are flushed hard to grab doors it Take a little of getting used to
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello dave,
Thank you for sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the handles as it's hard to grab. I do apologize for the inconvenience this has caused you. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
To help you with this, I am providing you this link https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA for the warranty information of your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/. It has all the troubleshooting guides and other references you might need for your refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144186969.
-Noraina
- Cons mentioned:Ice maker performance
Buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is blocked always So no Ice comes out Finger prints show galore Can’t change temp on frig or freezer A true disaster
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Keller,
We apologize that your experience with the fridge was less than ideal. We appreciate all observation that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.
Samsung ice maker makes too much ice https://www.samsung.com/us/support/troubleshooting/TSG01203469/.
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Here is a guide to keeping your fridge in pristine condition.
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
To change the temp setting, please see the link below.
Feature panel on pages 30 to 32
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144834640) to help our team pull up your information.
Have a great day.
^Charles
Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not big enough, thought side by side would have more space and things be more accessible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Motijohn, I would like to congratulate you on your new Samsung Refrigerator and thank you for taking the time out of your day to post your review. I understand how it feels when your expectations are not met. We are grateful for good feedback and welcome you to our family. Thank you for choosing Samsung. ^Brad
sony receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as powerful as expected and antenna was poor. SORRY POOR CHOICE my fault
No, I would not recommend this to a friendIs this Best Buy or Big Lots?!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 stars is a generosity. Lasted 8 months before it stopped cooling and freezing. If you ever buy anything from Best Buy, make sure you also purchase the Geek Squad warranty because you will need it 100% this is the 3rd frig, I have purchased from Best Buy and none of them lasted over 9 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tabi.
Thank you for your review.
We would love the opportunity to speak with you about this concern to determine how we can best assist you with this.
Please reach out to us directly on the following options
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (GCIC) to help our team pull up your information.
Have a great day.
^Camille
Decent fridge foe the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disnt realize this was not smudgeproof. Torally my fault. Otherwise it is decent
No, I would not recommend this to a friend- Cons mentioned:Ice maker performance
Worth it as long as you don’t want it to work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, had it for three months...I’ve maker (when I delivers ice) only gives a little but if crushed. Technician (who was 2 hours late) said it was a design flaw and we just have to clean it ever time .
No, I would not recommend this to a friend plenty of room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.every section of fridge is is cold like the back of the fridge.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Frg
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a small ice marker and it very slow in making more ice. And was promise a new water line to set up with refrigerator but did not get it or even have any recorder of it Very bad service
No, I would not recommend this to a friend Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Price and quality service from purchase to installat
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Your honest review of your fridge is very much appreciated.
That's an excellent choice; we're delighted to hear you're happy with it!
Should you need more assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
- Pros mentioned:Capacity, Design, Overall performance
Great buy for large fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the fridge around the holidays and it worked perfectly. The size is outstanding for a 5 family household and the sleek design enhances my kitchen. The features are simple to use and the price was very reasonable since it was on sale
I would recommend this to a friend Samsung refrigerator side by side stainless steel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough areas for large containers plastic was difficult to remove
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Star, I am so glad you are loving your Samsung Refrigerator. I appreciate your feedback and look forward to telling our design team about it. Thank you for being a part of our family and for trusting Samsung in your home. ^Brad
Purchased a lemon
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator July of 2022. Only to have the compressor go out. I waited an entire week to have a technician to come out to be told it would be at least another week for parts to come in and even longer for the technician to come back out to install the new parts. This is a new refrigerator with a bad compressor. How long will the life of this refrigerator be if the compressor is already gone out? We live in Texas where temperatures are already getting up to over 100 degrees with no refrigerator. A refrigerator is a necessity. We have purchased a lemon and it is not fair!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We care about getting the compressor fixed.
We would love to speak to you directly regarding your fridge to have the compressor inspected on our end.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145931855, to help our team pull up your information.
Have a great day!
^Chrystel
Justok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator constantly has fingerprints on it. Less storage than original refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. I have some helpful information to provide that might help organize your unit so that you can get the optimal use of space. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker performance
ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker has not worked since day one. it makes ice fine but does not dispense it properly. It doesnt start without me having to put a finger in the actual dispensing hole.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there jimbob! I can provide this link (https://bit.ly/34yJxtS) that I think will be helpful. It has information on what to do if the ice maker is not working. ^Jecca
Samsung Junk!!! Don’t buy, stay away!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy Samsung!!! Junk appliances, they don’t honor warranty!!!! They say buy the extended warranty for a reason, very sad company. No corporate number to call, tells the story about how they don’t want to help their customers, $6,000 wasted on their junk!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertC,
We can feel the frustration you have with this fridge. We are here to assist you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148272665), to help our team pull up your information.
Have a great day!
^Rodel
Having problems with ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend to anyone. Only had for a couple of weeks and already having issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your ice maker. I would love the opportunity to speak and see how we can assist. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter
(https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142439790. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker performance
water dispenser not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser did not work at all. We are currently working with samsung for a warranty repair of our brand new fridge.
I would recommend this to a friendBrand response from Samsung
Posted .We understand the ease of having a functioning water dispenser in your fridge, jacob. Let us get this taken care of.
To resolve this concern, please click on the link provided, explore the hyperlinks, and watch the instructional video for guidance.
Samsung refrigerator water dispenser issues (Please select the best one that describes what you are experiencing with your water dispenser):
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146640695, to help our team pull up your information when you message us.
Have a great day.
-John
appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.everthing was good until i had to reschedule to get my microwave 3 times
I would recommend this to a friend
