Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Great Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The advised us by email of each delivery step, including instructions for clearing way to location of installation. Then the emailed a day be before to advise us they would deliver next day and the time period. The on the delivery day they emailed to tell us within a 30 minute span of delivery. Wow What service.
I would recommend this to a friendBulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator but very bulky. Not great for a small kitchen.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there marianambo, I want to say congratulations on your brand new Samsung Refrigerator and appreciate you taking the time to post a review. I am glad to see that you are pleased withy our unit other than the size. We would like to welcome you to our family and thank you for choosing Samsung. ^Brad
Do not purchase !!!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this refrigerator for a little over two years now and I’ve had nothing but problems with it. The first year I had Samsung out twice trying to get the refrigerator repaired. They said that nothing was wrong with it. The refrigerator gets extremely hot on the front edge. The fan quit working and now the freezers not working. Will never purchase another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important having a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your freezer that is not working, kindly watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please feel free to reach us via the options below, as we look forward to assisting you setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147334557) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Bow608
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth for the money spent. We got a bundle deal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bow608,
Thank you for giving us honest feedback about the design of the Samsung refrigerator. We apologize for the inconvenience it may cause you. Right now, we are continuously working to improve our Samsung products.
If you have inquiries or need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144485940
^Rainly
Excellent Refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using this refrigerator for about a month, I can say that I am really happy with my purchase! It is doing what it supposed to be doing, I have not had any leaks or problems with it, the ice is good and enough. I definitely recommend this refrigerator!
I would recommend this to a friendWould never recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost 2 months & they still keep my money on hold & rafter been waiting for more than 22 days to come & pick up the bad fridge they delivered to my house. Still waiting for the whole refund after they left without a fridge for almost 1 month
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about not receiving the whole refund yet.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the refund. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
- Cons mentioned:Ice maker performance
Bad ice maker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had trouble with the ice-maker ever since receiving. Very slow making ice and now 2 1/2 months later the ice chute is blocked! Have to contact Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BritP,
Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with the ice maker being very slow in making ice and now the ice is blocked. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" to get the right troubleshooting steps.
I also recommend you watch the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for some tips on how to maintain the ice maker in your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144271251.
-Noraina
- Cons mentioned:Ice maker performance
water dispenser not working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.water dispenser does not work, we are currently working with samsung for a warranty repair of our brand new fridge
I would recommend this to a friendBrand response from Samsung
Posted .We understand the convenience of having a working water dispenser in your fridge, jacob. Let's get this taken care of.
To get this rectified, Please click this link, browse over the hyperlinks, and watch the instructional video for tips.
Samsung refrigerator water dispenser issues (Please select the best one that describes what you are experiencing with your water dispenser):
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146640592, to help our team pull up your information when you message us.
Have a great day.
-John
Still Annoyed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Again your people you send out need to go through training again. How they come to my house, connect my frig, then leave without making sure the water and ice machine is working. They all need to be fired and best believe they ALL better be glad I wasn't home when then did that sorry instalation hook up. But like I said about them not properly connecting the washer and dryer, yes, they didn't check to see if that was working either before they left... This will be the last time I order any appliances from Best Buy ever again, since they can't deliver at a time when I need them to, so I can make sure I'm home. Sorry if I'm in the medical field helping family members and can't be there when YOU WANT ME THERE. PATIENTS AND IF I'M NOT MISTAKEN CUSTOMERS COME 1ST. SO REPRORITIZE HOW YOU DELIVER TO 1ST RESPONDERS!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144672845.
-Noraina
Samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The recommended temperature for the fridge is 37 degrees. Fridge side freezes produce and liquids even at a temperature of 44 degrees. You can not set the temperature above 44. The only area that does not freeze is the door where condiments are stored.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's side freezes produce and liquids. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144414924
Thank you for choosing Samsung. Have a great day.
-Trisha-
Terrible service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this fridge 3 weeks ago and delivery got postponed each week, left work for delivery no call no show. Ended up canceling order and found cheaper at Karl’s!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your fridge needs. We are saddened to hear that you canceled the order, as the delivery of your fridge was posted every week for 3 weeks. We look forward to working with you in the future.
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Very low ice production
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not make enough ice for 2 people to drink tea. We have been buying ice every since we got it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's increase the ice maker's functionality to produce ice, MarkL!
We strongly suggest following the step-by-step guide below to get the diagnosis of the ice maker. We recommend watching the entire instructional video and clicking the Leveling of the fridge hyperlink included.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145857241, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
Wont stop Dispensing water after 1 day.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Aint looking good for Samsung so far...day 1, fridge would not stop dispensing water, had to shut off water, pulling plug did nothing. Possibly related, it didn't make much Ice either, maybe one batch of ice in 13 hours.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there SdotJoe, I see you are needing assistance with your Samsung Refrigerator continuously dispensing water and realize this is not an experience we find ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143346122. We welcome you to our family and thank you for choosing Samsung for your kitchen needs. ^Brad
- Cons mentioned:Ice maker performance
Beautiful refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying it for 2 months, and the ice maker stop working. For the past month I had 2 technicians come out to my home to fix it now waiting 15 for the next tech to try his luck. If you have no problem not having ice then it’s a good buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience, Busit! We're glad to hear you're on the right track to getting this resolved, and we hope you will be able to enjoy the refrigerator again for a very long time. ^Jecca
Bad experience with the refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator based on the brand name Samsung. The techs came by atleast 3 times so far and have not been able to fix the issue. We have items going bad everything since it's not cooling properly and still waiting for a refund on the item. Bad experience with the refrigerator during the entire summer when it's much needed.
No, I would not recommend this to a friendBad electrical, Has Cold Spots
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two major problems: 1) The appliances trips the GFI outlet, every time. This a known problem. The Samsung repair guy said it’s a problem with the house wiring. The electrical contractor says GFI circuit is required by code, and he refused to change the circuit. I had to replace the GFI outlet with a standard outlet myself, against building code. 2) The fridge has cold spots. Some items don’t get cold, other items freeze. I’ve never seen that, and I’ve owned at least 10 refrigerators over my life. Sorry to disappoint, but this is not a good appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jaycee, I realize you are having some problems with your Samsung Refrigerator cooling and there was an electrical concern. I know that must be alarming but I want to make sure your re having a great experience with your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
If you need any assistance, we are here for you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143617401. We would like to welcome you to our Samsung family. ^Brad
- Cons mentioned:Ice maker performance
Ice machine horrors!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine is the absolute WORST if u love ice don’t buy this refrigerator at all!’
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Playgirl236, I see that you are experiencing issues with your Samsung Refrigerator ice maker and know how frustrated you are. I would like to offer some assistance to ensure that you are only getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If the issues still persists, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143510257. We thank you for being a part of our Samsung family. ^Brad
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry can't write a review. Don't have the product yet
I would recommend this to a friendunhappy cutomer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed, the delivery date has been changed several times. refrigerator was delivered with huge dent in upper left corner of door and another dent on side. refused delivery
No, I would not recommend this to a friend- Cons mentioned:Ice maker performance
Don't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even ONE star rating. Horrible purchase. Ice dispenser quit working 19 months after we got and out of warranty and Samsung is not helpful at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ang19,
Thank you for bringing this to our attention. I see you have some concerns with the 27.4 Cu. Ft. Side-by-Side Refrigerator. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: INSERTGCID
Have a great day.
^Charles
