Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Samsung refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only 8 months with this product, and it's not working anymore. It's very bad quality, I never expeted something like this. I am very dissapointed, and bad customer service. They only help when you are buying something. How sad!
No, I would not recommend this to a friendBig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty big but to big for my space but overall i love it
I would recommend this to a friendHappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient!! I’m very happy with this refrigerator!!!
I would recommend this to a friendStick to TV’s samsung
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 4 months. Samsung needs some serious improvement on appliances. My dryer went out after 1 year, they have had tons of issues with top loading washers, my first Samsung fridge couldn’t make ice. Very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Theduker,
Thank you for bringing this to our attention. I see you have some concerns with the fridge. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
There are a few simple and easy ways to solve why your ice maker may have no ice production. Checking the water filter, the water pressure, and testing the ice maker can hopefully get you back to making ice and having colder drinks in no time.
Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001014/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Here are the most common issues for the washer and dryers, respectively.
https://www.samsung.com/us/support/search/?query=washer+not+working&referrerPageUrl=https://www.samsung.com/us/support/
https://www.samsung.com/us/support/search/?query=dryer+not+working&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777896
Have a great day.
^Charles
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fridge for the price! Love the black stainless
I would recommend this to a friendWorse Delivery Service Ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is average and over-priced. The delivery people did not deliver the product as scheduled, this was the second time this has happened. The refrigerator was dropped off in the hallway. The refrigerator had visible scratches on it, this was supposed to be a brand new fridge.
No, I would not recommend this to a friendOn time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product & good delivery good customer service
I would recommend this to a friendDefective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received it scratched, broken definitely not happy with my purchase
No, I would not recommend this to a friend
Good fridge unfortunate situation
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really did enjoy the fridge unfortunately it would not get cold. We let it sit for a week and not once did it go below 80 degrees
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator that is not cooling.
Here is a link for troubleshooting steps for your refrigerator that is not cooling, kindly watch the video and click the embedded words.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147333384) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not working after 10 Months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in late January of 2021 and 10 months later stopped cooling completely. Warranty work can't be done for a week and not only did $300 worth of food spoil I had to by a back up fridge so we can have food. Would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Chaaaaang! We appreciate you taking the time to share your experience. We are sorry to hear that your unit is in the need of repair however we are happy to hear that you are on your way to have a working as designed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143937464
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More freezer space because the easy to remove ice maker is in the door.
I would recommend this to a friendBigger isn’t always better
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to have this much space in my fridge but….it proved to be a bad decision. The shelves are all VERY deep and it was difficult to reach all the way to the back. Plus, everything at the back of the shelves got “frosted”. Not good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Roxie.
Allow us to provide tips to easily store your items in the fridge as well as to prevent the frost.
When moisture freezes, it becomes frost. So let's take a look at where the frost is and what we can do to prevent it from happening in the future.
Frost in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Use these links to learn tips for organizing your fridge.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator, and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
Samsung refrigerator maintenance tips:
https://www.youtube.com/watch?v=c2AWSLEBjDM
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145263447) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Cons mentioned:Ice maker performance
It would been good?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser and the ice maker does not work.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142970277. We thank you for being a part of the Samsung family. ^Brad
BAD DECISION
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PLEASE NO ONE BUY THIS REFRIGERATOR! This is the Worst Refrigerator in the world! SAMSUNG SUCKS WHEN IT COMES TO APPLIANCES! And BEST BUY SUCKS WHEN IT COMES TO EVERYTHING ELSE! If it is possible Shop at PC RICHARDS; BETTER WARRANTY, STORE AND LESS PROBLEMS! But Donot buy from BEST BUY!!!!
No, I would not recommend this to a friendNot the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have received 2 deliveries with the same fridge already all both of them came damage.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
Chrystel
Samsung is JUNK!!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GOT SCREWED IT IS A PICE OF CRAP. Best Buy should get sued for selling this JUNK. They still have this crap on the floor like it is worth even looking at it. IF IT SAYS SAMSUNG STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
We apologize for your experience with the 27.4 Cu. Ft. Side-by-Side Refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144730478
Have a great day.
^Charles
Never buy an open box item from Best Buy.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had some parts missing and both Samsung and Best Buy refused to solve the issue. If you buy an open box item you have no warrantee and no service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped cooling after 6 months ! Temperature inside fridge was 55 degrees ruining my food .. Samsung won’t send a technician out until next week ! Absolutely unacceptable Samsung !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paulw!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 27.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel. I sincerely apologize for the inconvenience caused by your Samsung Refrigerator stopped cooling. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to address the cooling issue on your Samsung Refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all.
You can also access the link about the user's manual for possible causes why it's not cooling on page 45:
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf.
I also shared the link for warranty information:
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144600199
Have a great day.
Leo
good refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good and I will recommend it to my friends and family
I would recommend this to a friendBad experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came late and they left after 2 minutes of being at my house after I talked to them on phone and said I was 10 minutes away then when I wanted a refund they said I have to wait to get a check now I'm stuck without a fridge
No, I would not recommend this to a friend
