Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Worst delivery ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took almost 3 weeks to get my fridge. They rescheduled 3 times. They came to my house but couldn’t get the fridge upstairs. I had to buy ice/lunch/dinner and even adjust thanksgiving because of the delay.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi enol,
Congratulations on your new Samsung refrigerator! We appreciate your patience in waiting for the delivery of your appliance.
If you have inquiries and need further assistance in the future, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144971458.
Thank you for choosing Samsung and have a great day!
^Rainly
They don’t care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered it had to wait for ever to get it. then on delivery day the delivery truck broke down so we had to reschedule another three weeks out that’s when we just canceled the order went to Lowe’s got a better fridge delivered in just a couple days. Would not recommend
No, I would not recommend this to a friendLess than a year and compressor went out
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this refrigerator until 11 months in the compressor and fan go out. They could not replace the part so they offered refund. Still going through processes to get refunded for food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Whitney, I am sorry to hear that your experience has been less than ideal. You are a valued customer and your experience matters to us. Based on the information provided you are already working towards a resolution. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143889911) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Very bad service.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a refrigerator that I did not want. When hooked up it does not work. I will never buy appliances from bestbuy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gabrielle
Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator not powering on.
Your observation is highly appreciated, and we will work hard to continue improving our products and services.
I suggest you check this link to assist you with the refrigerator not Powering ON.
Refrigerator has no power - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Also, for the concern regarding your experience with the retailer, I suggest you get in touch with
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144843206) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Product good, service terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great, service was terrible and still waiting for a replacement door for bringing a scuffed door after having to replace original order due to dent in door on delivery
No, I would not recommend this to a friendFreezer not working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and it's not working properly not cooling properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how inconvenient it is to deal with a refrigerator not cooling correctly. Let us assist.
We suggest looking at the troubleshooting link below for your fridge that is not cooling enough. This resource offers additional links that may be useful, including information on the ideal temperature for a refrigerator, tips for ensuring that the door closes properly, leveling the refrigerator, instructions for adding your fridge to SmartThings, any error codes that may be relevant, and a comprehensive video tutorial.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147479238) to help our team pull up your information when you message us.
Thank you.
-Angelica
Does not install the ice maker
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I would love this refrigerator if it was true that it was installed and ready to go when they left!! But no come to find out they will not hook up my ice maker so what now????
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We appreciate the urgency of this review, LindaH.
I have shared your model's user manual for the refrigerator's installation guide. Turn to pages 14-29 for your reference:
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the refrigerator less than 30 days and it has stopped cooling. Both refrigerator and freezer not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment when a refrigerator stopped cooling, YvonneP. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also check the user manual for other suggested actions when the refrigerator does not chill sufficiently. Turn to page 45.
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146829671) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Capacity
Great fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very roomie. Love the color. Quality machine. Salesman suggested this model and I am very pleased with this refrigerator..My last Samsung lasted 13 years and I am hopeful this model will also.
I would recommend this to a friend redridgator
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.run .geek squad cant fix it and another repair that cant fix
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jimmycarter1,
We want to understand more about what occurs with the refrigerator and would like to help as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Terrible service !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a month and half to deliver the items, and didn’t install it although I payed for the installation. Had to hire an independent contractor to install the fridge
No, I would not recommend this to a friendTerrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse Experience Ever. All my appliances are scheduled to deliver today but now Best buy refuses to deliver my refrigerator! I need all my appliances today as promised!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for letting us know about your experience with the scheduled delivery of your appliances.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to wait for the washing machine... was delivered twice damaged....third time was delivered correct.....no help on phone to talk to the correct agent....was kept on hold for hours....and then they hang up on you.....not a good experience
I would recommend this to a friendHorrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. “Geeks”need to get real invested people that know common sense don’t deliver damaged merchandise.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to hear about the status of your refrigerator when it was delivered.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Shottie product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a week old and the technician has been called......says it needs a whole system Worked over 30 hours . Freezer not freezing Not happy at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Richard,
I see you are needing assistance with your Samsung Refrigerator freezer not cooling and am glad to see that you are headed in the right direction for a speedy repair. I realize your experience has been less than ideal and I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143221322. We thank you for being a part of the Samsung family. ^Brad
Do Not Buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't buy this refrigerator. 1 year after purchase it started giving us major issues. Don not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a working refrigerator is crucial, as we use it daily, Camila. We would like to know more about what's happening.
Please get in touch with us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not cool , terrible cooling. ———————-
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, JuveN.
Let us help you get your refrigerator to cool properly.
Most cooling concerns can be resolved by adjusting refrigerator settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Please visit the link below to fix the refrigerator that is not cooling at all.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may also watch this video for more details.
https://www.youtube.com/watch?v=ogwmuhLH4G4
You may also refer to page 45 (Fridge/freezer temperature is warm) of the user manual:
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145768504) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Price is High
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but not what we expected. much better in lower prices
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AbuK,
We appreciate sharing your insights about the refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
- Pros mentioned:Capacity, Design
My Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was excellent explained everything in detail.Love my new fridge it's roomy and beautiful and great for the price
I would recommend this to a friend Frost in freezer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter waht we tried there was frost build up in the freezer. Returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rose,
We know how the frost build of your refrigerator impacted you. Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
