Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
No water light, shelves dont adjust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe no one mentioned these things. I would have never bought this refrigerator had i known there’s no light for water/ice dispenser and ref drawers don’t adjust and there’s not enough of them!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there akingsqueen, I would like to congratulate you on your new Samsung Refrigerator. I would like to forward your concern to our design team for future products. Welcome to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker performance
Ice machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice machine is small and slow. Besides that overall seems good
No, I would not recommend this to a friendBrand response from Samsung
Posted .BrianC, we understand how it feels if the ice dispenser is slow. Allow us to help.
Below is a link to help you diagnose why your ice maker is slow and not making enough ice. Please click on the embedded word and watch the video included.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Please see pages 26 to 28 under the "STEP 6 Connect the water dispenser line" section of the manual for more details on the water pressure.
Manual
https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146711024) to help our team pull up your information.
Have a great day.
^Camille
Nice fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about this refrigerator....until a few weeks later and a weird x dent had appeared, try to call and email but no answer.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Brooks432,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has a dent. We apologize for the inconvenience this had caused you, especially when you tried to call and email; however, no one responded. It's not the experience we want you to have, and we're here to help.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA
You may also reach out via our Support Channels below should you wish to speak with a live representative about this matter and for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144447848
-Angelica
Buy a Whirlpool or Maytag instead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Shelves and internal storage are poorly designed. Limited shelf height means shelf is either too high, or too low. Can't stand beer bottles upright because shelf is too low. Ice maker went out in less than 2-years. Fridge keeps good temperature, and so does freezer, but I wouldn't buy a Samsung unit ever again. Replacement ice maker was $200 and I was able to install myself fortunately. What a piece of crap this fridge is. :(
No, I would not recommend this to a friendBeautiful and Reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge with a beautiful aesthetic; in addition, to being efficient and reliable.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Ice maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator, works great but like all Samsung's, ice maker issues. Ice tray cracked and water leaking and freezing in the ice dispenser making it unusable. For a refrigerator under 3 years old, this should not be happening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the disappointment of having a cracked ice tray, which caused leaking and freezing in the ice dispenser.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the ice tray.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Amazing fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge , no problems with double doors which makes your storage easier.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Fridge is OK, Terrible Ice Maker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an ok fridge. The one glaring negative is the ice maker. The biggest problem is that it doesn't make enough ice, we have to use ice cube trays to help keep up. Dedicating a shelf in the freezer to ice cube trays negates the advantage of having the ice maker in the door. We didn't have any issues with an empty ice maker with our old fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi vikesrule84,
Thank you for bringing this to our attention. We apologize for the inconvenience since the ice maker does not make enough ice.
To help you with this, I will provide you with a Samsung link that indicates an article about Ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144824910, and it will help our team pull up your information.
^Rainly
- Pros mentioned:Overall performance
It works.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a refrigerator on the right and a freezer on the left. It works as it should.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DavidT,
Thank you for your sharing your experience with one of our Samsung refrigerators.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Ok, but....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be good fridge. Very large drawers, deep. Needs more shelves as shelves are spaced out way far. no butter enclosure. digital controls on freezer and fridge temp. No light on water/ice dispenser to see what is happening oin the glass. Coming from a handle door to this no handles is a major change, making it hard to put a load back into it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Db0000001.
We apologize that your experience with the 27.4 Cu. Ft. Side-by-Side Refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144632514
Have a great day.
^Charles
- Cons mentioned:Ice maker performance
Unreliable ice maker and dispenser - AVOID Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker stopped dispensing after 2 years. TWO YEARS! Called for service, and the technician indicated the ENTIRE left door needed to be replaced for over $500. We decided to do it but they couldn't even source the parts after 6 months to repair the refrigerator. Samsung customer experience was not good as they couldn't even explain if a part was available. Instead, they wanted to send someone out again at cost to me. I will not be buying Samsung appliances in the future. What a waste of money and resources.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BarrettH, thank you for reaching out and sharing your experience with us.
We understand how frustrating it must be to have your ice maker stop dispensing after two years and face challenges sourcing the necessary parts for repair. We strive to provide excellent customer service and regret that your experience has been less than satisfactory.
To assist you further, we recommend contacting our support team through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147254280) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Shelf adjustment
NOT fingerprint resistant black stainless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the fingerprint resistant black stainless steel on oct 2020 and and it is NOT fingerprint resistant at all. You barely touch it and with clean, non greasy finger and you can see it easily! The ice maker is inconsistent with a small ice storage capacity. Even though the ice storage is full, it struggles to dispense it. The shelves and door containers cannot be adjusted at all, can only be removed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
First congratulations on your new Samsung Refrigerator. I see you are having issues finding places for things and I would love to help with that. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
Thank you for choosing Samsung. ^Brad
- Cons mentioned:Ice maker performance
WORST water dispenser
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SAMSUNG ThE WORST I had Samsung for 12 years and never had issue never the dispenser ever dripped so I ignored all the advice given to me about not buying Samsung and I bought it.Water dispenser is dripping after you fill the glass and then water slides to floor and it’s dangerous as I have small kids . I called got it replaced same issue so I called Samsung and they say DRIPPING Is normal I DONT ACCEPT that sometimes a drop here and there yes but always like 5-6 drops always need to clean dripping water is not normal . DONT WASTE MONEY. SAMSUNG NOT doing anything about it .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We're here to help stop the water leaks on your fridge, Sakhi.
I have shared a guide to help you correct the leaks by following the step-by-step instructions. We suggest fully watching the instructional video included and clicking about how to level the refrigerator.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145863720, to help our team pull up your information.
Have a great day!
^Chrystel
The worst experience ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total experience was a joke!!!! Several days late on delivery. Promises made but never kept. Was told I would get a credit but never got it!!! It will be my last appliance purchase from Best Buy!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with the delayed fulfillment of your refrigerator, please contact Best Buy's customer service department at (888) 237-8289. They are open 24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
So far, KEEsatisfied.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's everything we expected. No pro blems with ice maker, Samsung's fighting aclass action re their pro lems
No, I would not recommend this to a friendInstallation guys were great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with our purchase. The installation guys from Best Buy were exceptional.
I would recommend this to a friendSamsung Refrigerator
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the cheapest refrigerator I could find. The price at Best Buy was lower than competition.
I would recommend this to a friendGreat Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new fridge! Easy to use and nice to look at.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Incredibly Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved Samsung products. my new home had a new refrigerator, dishwasher and stove. Unfortunately, if you have an issue their service is incredibly bad. When I had problems with the ice maker Service Quik who they contract with came out on 3 occasions and still could not repair it. On one trip the serviceman actually dented my new dishwasher. I called the next day, sent photos etc. They finally replied that it was a he said she said and that they would not repair the damage. I tried to get in touch with Samsung about this and received no reply. At this point I have to advise anyone thinking of buying Samsung to look at another brand. I don't want you to have to deal with what I did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TMadox! Thank you for taking the time to leave your feedback and sharing your experience. We are sorry to hear that your service experience was less than ideal. At your earliest convenience, we would like to communicate with you further regarding damage to your dishwasher.
We can be reached via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143790230
Thank you for choosing Samsung.^Nic
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, Incredible, Quality, Beautiful, no problems
I would recommend this to a friend
