Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
Don't buy this refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this refrigerator. We had it for less than a year (plus we bought an extended warranty) and this refrigerator is horrible. I would give it zero stars if I could. We started having problems with the soda freezing on the refrigerator side. We called Best Buy ad they said we have to call Samsung for the warranty. We did and they told us we had to have a repairman diagnose the problem first BERFORE they would send anyone out. We called 5 repairman, they quoted us $250 for the diagnoses but when they found out it was a Samsung they said even if they diagnosed it they wouldn't come out to fix it because Samsung is awful at paying warranty repair. Not one of them would come out. They also told us Samsung has a class action suite against it. Now we are stuck with a $1500 refrigerator that we have to unplug once a week for a day so it some what works. DO NOT BUY>
No, I would not recommend this to a friendBuyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator just over a year ago and it started making a loud noise and then stopped cooling on the refrigerator side. Spoke with customer service because it is over a year it is no longer under warranty. Do not purchase unless you want to buy a refrigerator every year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LeoShellmer, we understand that dealing with a noisy and not cooling fridge can be disappointing. Allow us to help.
Here is a link to help you diagnose if the fridge is making a noise. Please play each sound and pick the sound that matches the noise you hear. Kindly click on the embedded word if one prompt and watch the video included.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Below is a link to help you diagnose if the fridge stopped cooling. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147264738) to help our team pull up your information.
Have a great day.
^Camille
Loretta
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator overall is a nice refrigerator, but it came damaged. Doors would not shut right. Had to take it upon myself to get it fixed.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss your options regarding the damaged refrigerator that was delivered.
Have a great day.
-Ernest-
- Cons mentioned:Ice maker performance
Samsung side by side refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought refrigerator Oct 2020 and the ice maker has gone out. Also I have set the refrigerator temperature at highest temp a food freezes. Also, you have to turn off the water to change filter which means I have to move the refrigerator to turn off the water or turn off water to the house. Very inconvenient!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your convenience in using the refrigerator, SarahP.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
This link below will help you correct the refrigerator's cooling temperature. We suggest entirely watching the video included and following the recommended hyperlink, such as "Leveling the refrigerator" and the "recommended temperature for the fridge."
Refrigerator, Freezer, or Flex Zone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
I have shared the proper steps for replacing the water filter; please head on over to the link below for a more in-depth guide.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
We would like to speak to you directly to get the ice maker inspected on our end to ensure everything is in tip-top shape.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145954552, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
Do Not Buy this refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worse ice maker ever made. Just read all the reviews. Stick to televisions Samsung, your engineers obviously don't know how to build an icemaker that doesn't freeze up every 5 days. And Best Buy shame on you for knowingly selling this refrigerator when there are numerous lawsuits against the Samsung company for selling a defective ice maker in their refrigerator. Stop selling these Best Buy. They do not work. I am shopping elsewhere. You can not be trusted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker freezing over. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144683125
Thank you for choosing Samsung. Have a great day.
-Trisha-
Need a new one 3yrs later
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine until the 3rd year when the water pump went out, and you had to replace the whole door. To replace the door is just as much as a new refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tiffany,
We understand how you feel regarding this fridge. We are here to assist you.
If you wish to proceed with the repair/door replacement, please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148274847), to help our team pull up your information.
Have a great day!
^Rodel
Very Dent happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great as long as you don't have kids. Fridge has given us no issues, but stare at it the wrong way and it's gonna dent.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there, JeffreyB.
Thank you very much for your observation of our refrigerator. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
- Cons mentioned:Ice maker performance
Do not recommend this to anyone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser is a joke. We had a power outage in our area and this refirgerator stop working ( all other appliances in my house work except this one). Now i have to wait a week to get the repairs done. Too much hassle, please do not buy this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
The Samsung fridges feature brownout protection. If power is restored but the fridge is still not working, the following resources can get your refrigerator back in working order.
You can get your refrigerator back to working condition by checking a few things around your home, like the circuit breaker. Please click on these links for assistance:
https://www.youtube.com/watch?v=q1hwOD0j-hY
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Power outages are stressful enough as it is; the last thing you want is for all the food in your refrigerator to spoil. Luckily, you can connect your fridge to a generator to keep your groceries nice and cold. This link will help you check off some things you should take into consideration first:
https://www.samsung.com/us/support/answer/ANS00085682/
If you need assistance with setting up a service repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145204941) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Bad refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could go below a 1 star I would, since I bought this refrigerator I have had geek squad come out 8 times and replaced 2 items. Freezes my fruits and veggies it over heats all the time. Geek squad has been horrible had several appointments that they don’t show up no one calls and lets you know that the appointment has been cancelled. Over there new warranty has been the worse experience with Best Buy so far. So far I have a useless refrigerator that the insurance won’t replace and have to go buys another. Definitely not going to buy with Best Buy again. Going to just buy another refrigerator with another company they definitely lost my business.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AdrianR,
We appreciate you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
DO NOT BUY SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY SAMSUNG REFRIGERATORS. DEFECT IN ICEMAKER. SAMSUNG WILL NOT HELP YOU OR REFUND. THEY ARE IN CLASS ACTION SUIT AGAINST THEM, THOUSANDS OF BBB CASES AGAINST THEM FOR THIS REFRIGERATOR. THEY WILL LIE AND SAY DEFECT IS FIXED. IT IS NOT. WILL LEAK AND DESTROY YOUR FLOORS, CAN CATCH ON FIRE OR JUST FREEZE UP CONSTANTLY. READ CLASS ACTION. FACEBOOK HAS SITE WITH OVER 13K OF PEOPLE THIS HAS HAPPENED TO. DO YOUR RESEARCH.
No, I would not recommend this to a friend - Cons mentioned:Ice maker performance
Dud refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Never got cool, food sat in it all night and everything in the freezer defrosted. The ice maker never even started to make ice, which I guess is a blessing because at least I didn't end up with a freezer full of water. Bad thing is now I have to wait for 5 days with no fridge.
No, I would not recommend this to a friend - Cons mentioned:Ice maker performance
2500 piece of excrement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to change water filter and fridge is leaking water. Water dispenser not working no ice 2500 piece of excrement only 2 years old
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gary,
We know how important it is to have a reliable appliance at home. Let us help.
Here is a link for troubleshooting steps for your refrigerator that is leaking; kindly click the embedded words.
Water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Here is a link for troubleshooting steps for your dispenser that is not working, kindly watch the video and click the embedded words.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
Here is a link for troubleshooting steps for your ice maker that is not dispensing ice, kindly watch the video and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147357449) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is white, !! That’s what I wanted and side by side also ! Love it !
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Housemom, we are glad that you are having a great experience with your Samsung Refrigerator. We thank you for choosing Samsung and welcome you to our family. ^Brad
Bad purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the fridge and the ice tray cracks bout a replace ment cracked again i have replace it 3 times. Worst buy ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoseL,
I can't imagine the inconvenience this has caused you. To check the availability and compatibility of your ice tray, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147105945 to help our team pull up your information.
Have a great day.
^Aloe
- Cons mentioned:Ice maker performance
Lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been repaired 6 times in about 15 months. 1. Not cooling 2. Not cooling 3. Ice maker 4. Not cooling 5. Had to come back next day because not all my food spoiled since the tech totally screwed it up where it did not work at all. 6. Snow in freezer DO NOT BUY, YOU WILL REGRET IT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there jake,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to chat and see how we can resolve this issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143161659. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker performance
Waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom shelf at the back of tge refrigerator freezes everything and have had issues with tge ice maker not worker twice. Its only 3 years old out of warranty and issues.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's correct the fridge's temperature, AngieB.
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.
Please visit this shared link below to help diagnose the refrigerator's temperature. We also advise you to click the included hyperlink regarding refrigerator frost.
Cooling issues with Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
I have also shared this helpful guide to learn more about when the ice maker isn't functioning. For more details, kindly click on the bullet points specifically based on the ice maker.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145889566, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Shelf adjustment
Pretty outside, but poor use of space inside
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful outside, but not very usable inside. There is no deli drawer, and the shelves are not adjustable-- therefore, a family sized turkey won't fit, and deli meets/cheeses have no place to be stored except on an open shelf.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TampaDad, I see you have some issues with storage inside of your Samsung Refrigerator and realize how irritating this task can be. I would like to provide some of our best practices in organizing your unit. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
We welcome you to our Samsung family. ^Brad
Tom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless & lousy. All their texts say rest assured we will fix the problem; just give us your details. Freezer went out and had to throw out all the food as it went bad. Here I am; two weeks later and a refrigerator that is one year & 8 months old and still not fixed. The least Samsung could do for their customers is pick people who can speak English if the are to sell their product in America.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand where you're coming from. Let's get you assisted to the best of our abilities, TomG.
It would be awesome if you could tell us more about your fridge so we san support you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147006829, to help our team pull up your information.
Have a great day!
^Chrystel
Stainless Black is just a temporary film on fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! The stainless black finish is just a temporary film on the appliance. It will flake off over time! The fridge looks awful when film starts peeling, and samsung wont cover defect! There have been several lawsuits over this. Google “Samsung stainless black appliances film flaking off”. You will find several lawsuits.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with the refrigerator, Keberg. Let us give you tips on maintaining the fridge.
Please refer to page 42 of the refrigerator's user manual under "Cleaning the interior and exterior":
https://downloadcenter.samsung.com/content/UM/202002/20200209000842125/SBS_RS5300T_DA68-03958J-01_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147134000, to help our team pull up your information when you message us.
Have a great day.
-John
DONT SHOP HERE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. Paid for it, never came. Then told id cancelled it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
