Customer Ratings & Reviews
- Model:
- RS27T5200SG
- SKU:
- 6397574
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 27.4 cu. ft. Side-by-Side Refrigerator's overall performance, capacity, design, and size as major positives. The refrigerator is also praised for its quiet operation and effective temperature control. However, some customers have expressed concerns about the ice maker's performance, the dispenser light, and the limited shelf adjustment options.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Confused
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If had do all over again i sure would not buy this brand.Just had it 1yrand 1 month and when first bought it ice maker didnt work so replaced it but still didnt do well take 3 days just gey bin of ice than soon winter come get all kinds of ice soon heat picked up now back to no ice again .I mean come on i think when everone needs ice .So call them and tell me do all kinds different stuff to the freezer now got wait 24 hrs again see it make ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TrishaWooten, I see that your experience with your Samsung Refrigerator has not been ideal and would like to offer some assistance in getting a resolution. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143453833. We thank you for being a part of our Samsung family. ^Brad
0 stars
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst refrigerator ! Start frizz all my groceries since day one ! Call samsung company, they want to send the tech and i will havw to pay for the tech and for any problems. 4 yars i have this fridge and hundreds of dollars in garbage. Frizzing all thw groceries.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nadejda, we understand your disappointment when the item is freezing on your fridge. We are here to help.
Below is a link to help you diagnose if an item is freezing on your fridge. Please click on the embedded word.
Items freezing in the fridge compartment https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693553) to help our team pull up your information.
Have a great day.
^Camille
samsung is not a good choice for refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very poor quality. it is broken in 2 years. samsung customer care does not care customer satisfaction. it is only one year warranty. i highly recommend don't buy samsung fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TugbaM, we understand your frustration with the fridge. We want to speak to you directly and get more information about your fridge so we can better assist you.
I have also shared this link for details of your warranty.
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=RS27T5200SR/AA
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147221377) to help our team pull up your information.
Have a great day.
^Camille
Refrigerator delivery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pay for a new refrigerator look like a gator open box refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Earl,
Thank you for your insight about the Samsung refrigerator. We appreciate all observation that helps us understand how to improve our products.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144961750.
^Rainly
Samsung Product Dissatisfied Consumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've purchased this unit at the beginning of the year while still under manufacturing warranty the compressor stop working. I've been back and forth trying to get this resolved through Samsung and several weeks later there is still no resolution. I'm hoping at some point Samsung will make this right by the consumer of their products. RS27T5200SR.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for sharing. We definitely want to help improve your experience with this refrigerator. If you'd like to speak with us directly, please reference ticket number 1143707745. You can reach out to us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Samsung Refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing bit problems with Samsung producys. Weather it is the fridge, dishwasher, stove or microwave, all products have disappointed. Hsd no choice, as that was installed in my flipped hoise. Had to finally replace my fordge afyer years of problems. Stay away from any samsung appliances!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EricM,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
DONT USE BEST BUY TO BUY APPLIANCES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY A FRIDGE FROM BEST BUY!!! I have trauma from the experience - it took 3 months, 6 failed deliveries, hours spent on hold, and an employee named Jennifer that was the epitome of this crime scene of an order. This was the worst experience I have ever had with a company and I will never be shopping here again.
No, I would not recommend this to a friendBad store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad store i will not order any more applances i recieved my package with wrong microwave and not working referegator and the guys i the store very rude they said they cant replace it i have to take a nother brand do not buy from them any more
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Dont buy from beat buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy canceled the delivery at last minute without ever notifying me. Lost a vacation day for no reason. Contacted best buy was told a manager would call me. Never got a call back. Dont buy from best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsun refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking refrigerator and spacious but mine worked for a few days and stoped working after . Samsum came to the house couldn’t repair. A nightmare returning this thing . All the food got ruined .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RRRR,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working or cooling. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144527801
Thank you for choosing Samsung. Have a great day.
-Trisha-
Do not waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a mess up on delivery, it does not work! All my food spoiled and Best Buy offered me a 50$ gift card for hundreds of dollars of food! Terrible customer service also!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes awful appliances. I have had problems with the refrigerator and dishwasher within the first three years of buying. They are not durable. The appliances easily scratch and dent.
No, I would not recommend this to a friend
