Customer Ratings & Reviews
- Model:
- RF28R7351DT/AA
- SKU:
- 6323230
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing for the money spent. Ice maker freezes up, have to take apart to clear it, not easy. Replacement filters are $50 and leak.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the ice maker isn't working for you as intended. It is unfortunate that the replacement filters leak on your refrigerator. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the ice maker and a genuine Samsung water filter leaking.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144672088
Leo
- Cons mentioned:Reliability
Garbage product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible It broke as soon as they delivered it. This fridge is garbage. Best buy customer service is so bad I am returning the product instead of exchanging it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624356.
-Noraina
- Cons mentioned:Ice maker
Not worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing pieces Best Buy refused to provide them. The water pitcher always stops filling. The ice takes forever to make.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the review, AntonioP. Let's go ahead and check some settings on your refrigerator.
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please see this link for details.
Autofill water pitcher doesn't fill - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Automatically fill your water pitcher in your Samsung fridge
https://www.samsung.com/us/support/answer/ANS00062328/
A few factors can cause an ice maker not to work. If the ice maker appears not to be making any or enough ice, low water pressure or a faulty water filter may be to blame. For the ice maker to operate properly, water pressure must be between 20 and 125 psi (138 and 862 kPa).
Leaks from the Autofill water pitcher - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly | Samsung US
https://www.youtube.com/watch?v=rArwTN_yhCc
For the missing parts, if they are meant to be included, you can call our parts team at 800.627.4368. Mon - Fri 9:00 AM ~ 6:30 PM EST.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145067319) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Cons mentioned:Ice maker
Ice maker doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have called several times trying to get someone from Samsung out to fit the ice make and we have yet to get anyone to respond. Icemaker hasn’t made ice since it was installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung . There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142516173. We thank you for being a part of the Samsung family. ^Brad
GAS STOVE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WAS ASSURED BY THE APPLIANCE STORE PERSON, WHO TOOK MY ORDER, THAT I WOULD BE 'CALLED' THE NIGHT BEFORE WITH A 2 HOUR WINDOW, FOR DELIVERY OF A GAS STOVE, BUT APPARENTLY THAT INFORMATION WAS NOT RELAYED TO THE APPROPIATE PARTY, AND AFTER FINALLY GETTING SOMEONE TO CONFIRM A WINDOW, THEY STILL SHOWED UP 2 HOURS TOO EARLY, BUT THANK GOD, I LEFT TO THE PROPERTY ( RENTAL) A FEW HOURS EARLY, JUST IN CASE SOMETHING WENT WRONG -- AND IT DID!!! I HAVE A 4 PIECE KITCHEN SET COMING IN JANUARY, AND NOW I AM SKEPTICAL THAT I WILL HAVE THE SAME PROBLEM. VERY POOR COMMUNICATION BETWEEN THE STORE AND THEIR DELIVERY CONTRACTORS!!!!
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk . Leaks., ice maker failed. No appliance co will touch it because there isn't a fix ! You've been warned !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Scott,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator having a problem with the ice maker and water leaking. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144469801
Thank you for choosing Samsung. Have a great day.
-Trisha-
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems from the first day, maybe because it was an open box display model but still should have worked or Best buy should have made sure it was working before I took it home
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Refrigerator. There are several important things that we would like to check to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143121108. We thank you for being a part of the Samsung family. ^Brad
Had it replaced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and had it plugged in right away. Fridge worked right away but flex zone and freezer never reached desired temp. After waiting for 3 days, finally decided to have it replaced. The next day, freezer finally worked but flex zone was still not working appropriately. Still had it replaced.
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Horrible product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t buy another Samsung Refrigerator again I’ve had the same problem with my ice maker 3 times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the ice maker in your Samsung refrigerator. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you if your Samsung ice maker is not working. Just click on what type of issue you're experiencing with your ice maker.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain your Samsung ice maker.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144520537.
-Noraina
Be careful with the credit card and promotions
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally annoyed that they offered me an 18 month interest free promotion if I took the fridge with the card so I applied for the credit card because I put in automatic payments and they charged me 18 months of interest. Could you believe it?? I'm going to pay for the refrigerator twice! be very careful this is a vile theft and no lie….do not believe in citi bank and best buy promotions the credit card and the promotion are not respected...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day for feedback regarding the payment option.
Have a great day.
^Charles
Have kids? don’t buy!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this fridge for less than a year and it looks 20 years old. It scratches and dents very easily. Don’t make our mistake!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your fridge has quite a collection of smudges on it.
Here is a guide to help keep the fridge looking pristine.
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144925301) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Cons mentioned:Ice maker
Samsung Sucks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this crap. very beautiful on the outside. Icemaker always freezes. Total crap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your ice maker as it always freezing. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for tips on how to maintain your Samsung ice maker.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144527228.
-Noraina
- Cons mentioned:Reliability
Crapped out after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased / delivered July 14 , 2021. Crapped out today. Ruined everything. 2 months - not very reliable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143786872) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
- Cons mentioned:Reliability
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator looks great but broke after a few days of use. Samsung customer service is a pain. Not recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142914844. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
Bad deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker and water dispenser not operational...this thing sux
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that you have concerns with the water dispenser. At this time I have provided a link with some helpful troubleshooting steps to rectify the concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001875/)
If you need further assistance, please feel free to reach out to us via any of the following using ticket number: 1143581657
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Disappointed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thing leaked from dat 2 after purchasing. The tech came and replaced a part it worked correctly for just a few days and started leaking again
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry to learn of the concern you expressed regarding your appliance. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143085733) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Worse service..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse purshase ever the people that made the deliver did not want to bring the refrigerator inside the house they drop it in the garage without my permision and left without telling me...They where supose to bring it inside and take the old fridge aut and they did not do it I had to call best buy to send another team to instail it and i am still wating for the call with the app.not buying anything from best buy anymore..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Heidi, we are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have any further questions or concerns, feel free to reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143637298) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
- Cons mentioned:Ice maker
Garbage ice machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge didn’t last 2 years before the ice machine would just freeze over every 2 weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand when you purchase a refrigerator and your ice maker is not working as designed. I have attached a troubleshooting guide for your concerns with your icemaker (https://bit.ly/3sruLTm). If these issues continue or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007925) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
samsung frige
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.our delivery was on time and the people did grate bring it inside. only thing is that it was missing door bolts for the handles
No, I would not recommend this to a friendLooks great in the ad and at the store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it 3/1....no delivery until 4/8. I was able to change it to 4/1....so next week we will know for sure! As of now I don’t have either product.
I would recommend this to a friend
