Customer Ratings & Reviews
- Model:
- RF28R7351DT/AA
- SKU:
- 6323230
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
The fridge is good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge but it’s keeps the finger prints a lot more on the doors but I need to wipe it the doors three times a week
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received it a few weeks ago, we love it. We are able to organize everything better. Love the refillable pitcher water taste better then our old fridge.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for the 5-star review. Your honest feedback is refreshing and helpful. Welcome to the Samsung family. ^Lena
Love it so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge so far. At first I thought the door alarm was stupid but it actually comes in pretty handy. Love the autofill pitcher and the beverage door.
I would recommend this to a friend- Cons mentioned:Noise level
Samsung 4-door Refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a lot of noise. Other than that a good refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Keith,
We appreciate you reaching out regarding your inconvenience with our Samsung Refrigerator and we know how important refrigerators are especially if we are storing food. We apologize for the inconvenience of the refrigerator making a lot of noise and don't worry we will surely notate your feedback about this matter.
I would like to help by providing this troubleshooting link to support your concerns about the refrigerator:
Understand the noises coming from the refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
For other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance or your refrigerator:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7351SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144297395
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Ice maker
Avoid this fridge and all other Samsung’s
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our ice maker doesn’t work very well. Lots of people are complaining about issues. We had a repair of the ice maker and replaced the computer. The ice maker still didn’t work so we had it replaced. The new ice maker now has issues. This hasn’t been a good refrigerator. Lots of people have had issues. Stay away!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Eric,
I see you are needing assistance with your Samsung Refrigerator Ice Maker and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143188113. We thank you for being a part of the Samsung family. ^Brad
I love the water pitcher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is just what I was looking for. The water pitcher is always full and ready to use. I also like the ice maker not being in the door because it leaves more shelf pockets for storage
I would recommend this to a friendLarge icemaker!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently purchased this refrigerator, and so far we are very pleased. One factor in our decision was the two-year warranty on the ice maker, as well as the large capacity.
I would recommend this to a friendAwesome!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge I like the auto fill feature. Perfect for parties. I also like the door alarm feature because I sometimes forget to close the fridge door.
I would recommend this to a friendSo far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far a great fridge. Hidden feature I didn’t realize is the water pitcher that auto fills. Barely noticed when purchasing but 2 weeks in and don’t know how I lived without it
I would recommend this to a friendSamSung 27.8 4 Doors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is First experience to use Samsung Refrigerator , it is good still, i did not face any issue
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Verygood, I want to congratulate you on your new Samsung Refrigerator and I am glad that you are enjoying your new machine. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Very happy with purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this refrigerator. has deep freezer drawers that have lots of room! very nice unit! work excellent and install from best buy was very professional
I would recommend this to a friendFridge purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Person at the store was great helping find the fridge that fit the space, color requirements, and fridge preferences. Delivery was on time and very professional.
I would recommend this to a friendNew Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an update from our old Refrigerator. The digital settings are much better than the old dial.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there SamsungOven, congratulations on your new Samsung Refrigerator and really appreciate you sharing your review. We are excited to hear that you are enjoying your new machine. We welcome you to our Samsung family. ^Brad
No fingerprints?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it 5 stars for sitting in its box in my garage until my house has been built. I am so excited to have it and to have the opportunity to use it. Thanks, Best Buy!
I would recommend this to a friendVery nice!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this refrigerator! The extra drawer is perfect for the kids school lunches! Everything they need to make their lunch is all in one spot! The auto-fill pitcher is a nice feature as well!
I would recommend this to a friendsamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All units are working properly and look great. availability was OK, Had to wait between 3 and 4 weeks for delivery
I would recommend this to a friendWe love this fridge!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this Samsung 27.8 cu. ft. fridge over 2 months ago and we couldn't be happier. Great quality with perfect amenities.
I would recommend this to a friendGood so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I heard some negative things about Samsung refrigerators, but my previous one lasted 10 yrs. Hopefully i get the same mileage out of rhia one.
I would recommend this to a friendGreat replacement for an old fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace my parents old fridge. No complaints as of yet. Looks beautiful in person and is loaded with lots of features.
I would recommend this to a friendGreat options
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this refrigerator. We like that the middle drawer can be used for our deli items and wine. We also like having the built in pitcher for infused water.
I would recommend this to a friend
