Customer Ratings & Reviews
- Model:
- RF28R7351DT/AA
- SKU:
- 6323230
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with this fridge ive always wanted a fridge with a flex drawer
I would recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and quite when running. Auto fill pitcher great feature
I would recommend this to a friendGood refrigerator with decent features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator with decent features, the flexizone and the renewed ice maker are the reason for this as preferred product.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very functional and has really nice features. Also am very happy with how it easily cleans up.
I would recommend this to a friendExcellent for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance. Excellent price with a scratch and dent model
I would recommend this to a friend- Cons mentioned:Reliability
Terrible purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung fridge, and I'm incredibly disappointed with its performance. Its temperature regulation is erratic and difficult to manage, often fluctuating wildly between temperatures that are much too warm or cold. It's also very unreliable - it frequently breaks down and needs to be serviced, meaning I have to sacrifice time waiting for repairs rather than using my appliance. Unfortunately, I cannot recommend this product to anyone else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, anon!
We are glad to help you improve your refrigerator's performance.
Most cooling concerns can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C).
for the freezer, and 37 °F (3 °C) for the fridge.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
This guide will show you how to level your fridge and make minor leveling adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator:
https://www.youtube.com/watch?v=56WIrCOKoiI
You may also refer to page 28 of the user manual for more instructions on leveling the fridge, and pages 38–41 for more temperature recommendations:
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145295980) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Fit right in.to bad it wasn’t a bit larger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Configurations are limited but we are learning to live with them
I would recommend this to a friendGood refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a good deal. I love the pitcher it comes with. Very spacious.
I would recommend this to a friendBrand response from Samsung
Posted .We are happy to hear that you've had a fantastic experience, Moni. Thank you for being the best part of Samsung. ^Lo
New Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is brand new, so we are quite happy with it. Let’s see how it behaves as the years go by.
I would recommend this to a friendExcelled fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size with customizable shelves! Bottom fridge drawer is great for toddlers/young kids to have easy access to snacks!
I would recommend this to a friendBrand response from Samsung
Posted .The wide range of features makes it a great choice. We appreciate the great review as well! Thank you for choosing Samsung. ^Lena
Best Refrigerator Ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Refrigerator ever. Best buy installed it, they did an outstanding job. In door water pitcher is amazing.
I would recommend this to a friendBest refrigerator ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this refrigerator works perfect, i have not one complaint
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is excellent! The service/installation was very professional and efficient!
I would recommend this to a friendLots of room for storage and cools well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have enjoyed this product very much. It is a great product
I would recommend this to a friendBeauty and the beast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beauty and the beast refrigerator. Not only does it work, but it is beautiful to look at.
I would recommend this to a friendNew Refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a few months now and we very happy with it.
I would recommend this to a friendSatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Geeks were very professional. I am fully satisfied with the service
I would recommend this to a friendGreat Appliances but delivery was awful!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When my appliances was delivered the guy that was over the delivery had two very young boys helping. They dropped the refrigerator and damaged the front door and hardwood floor and when they managed to get it to the kitchen they busted one of my cabinet doors. Very disappointed!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624381.
-Noraina
- Cons mentioned:Ice maker
Fingerprints are the least of your problem
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will always be dirty or have some kind of stains, dirt or smudges. It just doesn't come clean at all. The ice maker takes forever to discharge. I get envious when I visit my daughter's house and her ice maker is so nice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with keeping your unit clean. I have a plan for keeping your Samsung refrigerator clean. Please see link below:
https://www.samsung.com/us/support/answer/ANS00079481/
Thank you for choosing Samsung. ^Brad
Samsung Fridge from BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We're very happy with our new appliance, good performance and efficient, we will recommend it.
I would recommend this to a friend
