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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 2300 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,300 reviews
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Pretty good Refrigerator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good refrigerator the water pitcher leaks in the ice machine doesn’t work as well as I would’ve expected

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi NOMAD! I have this link (https://bit.ly/3fxQNv0) that I believe can help you with your ice maker not working properly. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality seems to be very good. Will know for sure in years from now, but so far, I love it. Can connect to your SmartThings, but make sure to use Android phones for that. Does NOT work with iPhone, at least right now.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Rios review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our new refrigerator. Easy to use and lots of room and plenty of ice. Delivery and installation was professional and timely.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    More storage in main compartment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish there was more space in the main refrigeration compartment. The ice container takes up a lot of space in the main refrigeration compartment. I love the pitcher feature. The color is beautiful; it's the deep charcoal colored finish. The door in door is not used by my family much. It would be if there q was more storage in the main compartment, but, I need that space for other things besides beverages.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Enjoy the drink drawer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice refrigerator. Pros: Middle drawer great for drinks. The panel door is really nice. Cons: Had a real hard time figuring out how to get the freezer off of the display mode. I lost an entire freezer woth of food. I did not appreciate that at all. The crush ice not good. If you really enjoy good crushed ice, this one doen't do the best job, and throws the ice everywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal Spacious Fridge!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great price and delivery was on time I highly recommend this if you need appliances.This refrigerator is everything I've ever wanted from the French Doors to the beverage drawer to a huge capacity freezer drawer and the large capacity fridge compartment, just perfect.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are so ecstatic for you, rnsj! It's wonderful to hear that you have found exactly what you wanted and needed in this refrigerator. ^Jecca Samsung

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great fridge, fast free delivery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge. Was easy to install, don’t forget to purge the water- about 2 gallons before drinking the water/ice-as recommended. Compressor is super quiet, nice interior Led lighting. Wife loves the flex drawer- can operate in a range of Temps. And loves the flex drawer adjustable organizer. The door within a door feature is super cool, if you’re in to that stuff. And the price at BB beat out the other home stores, fast free delivery- would of had to wait 14-17 days with other stores- only took 4 day’s delivery to my front door- thank you BB!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful large size fridge. Love the metal cooling plates in the back and door. Large amounts of space and easy access.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Beautiful Fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator. Easy to use. Holds the temperature beautifully. Has all the bells and whistles you need. So far so good with everything in it.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge for the price. Great storage. Looks compact from the outside but surprisingly very spacious.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Beautiful

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a beautiful fridge. The freezer is an issue. It has a leak on the seals and I constantly need to break ice buildup on the ice dispenser motor.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thank you for taking the time to share your experience, here is a link that will help resolve your concerns https://bit.ly/35mopaQ ^Ty Samsung

  • Pros mentioned:
    Food showcase, Space

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, I love the middle drawer, there is a lot of space to place everything, ant the food showcase door is very convient

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is very sleek. It is also spacious and well laid out. Runs quiet. The freezer is also spacious. Loving it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The space!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is huge. It has a ton of room inside. We grocery shop and the thing still looks empty! Really nice features and holds a ton of stuff. It looks nice too. Replaced a Kitchen Aid 5 drawer that kept breaking. No issues with this fridge so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like just about everything about this fridge. Especially the drawer, which has been a surprisingly great feature. The only drawback is that the shelves are a little shorter because of the drawer, but it takes some getting used to. Highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Worth the wait!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We unfortunately waited just over a month to get it but it was worth the wait. This unit replaced ~ 20 year old side x side. First off, this unit runs so quite! Beyond that, we love the features such as the auto-fill water picture used for filling our coffeemaker with filter water each morning. Additionally, the flexibility with a temperature adjustable drawer is amazing as it allows us to be ready for everyday needs of storing deli items but them we can rapidly change the drawer to hold beverages and appetizes for hosting events.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for a small family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get to stuff. Larger freezer. Found the area at the top smaller for storing juice, milk etc. Love the water pitcher idea. Not suitable for a big family. Very attractive.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator has soo much space! Size is good too. Overall excellent refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Really Cool Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my eye on this fridge for a while and it just happened to work out that my fridge broke. So I got this one on sale and I've never been happier paying for an appliance. The built in pitcher is a great feature as well as the flex zone drawer with adjustable temperature, keeps my drinks nice and cold. The showcase door is great to open up and reach in for condiments or milk and when opening up both doors to get stuff out it's like looking into a high class showroom with the LED's and the stainless steel "cooling" panel. Also, being able to connect to it with my phone via the SmartThings app is great too!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time out of your busy day to share your feedback with us. We are proud to have you as a satisfied member of our family. ^Lo Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    The center of our kitchen!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use the water pitcher every day! Great idea! Keeps things cool and well lit inside to see everything. Plenty of shelving options. The drawer is really nice for deli items. The freezer is nice and deep and the drawers keep the items organized. It is a big fridge, double check measurements because it is wide and deep! But well worth the space. Some rattling of the back panels when the compressor runs, but I fixed with a little tape to keep them from vibrating. This is our 2nd Samsung fridge - the last one gave us 15-years of dependable service.

    I would recommend this to a friend
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