Customer Ratings & Reviews
- Model:
- RF28R7351SG
- SKU:
- 6323228
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Icemaker Quit after 10 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge isn't even a year old and the ice maker has already stopped working. We learned that even though we purchased a 5-year geek squad protection policy, Best Buy wouldn't help with the issue while it was still under manufacturer warranty. So, beware that if you buy a 5-year warranty, you're really only getting 4. Then, Samsung wouldn't send anyone out to fix our fridge. We have to coordinate Best Buy picking up our old fridge and trying to get a new one. In addition to the ice maker, be cautioned that the water pitcher cannot go in the dishwasher. It will melt! I was able to reshape it thanks to a Youtube video, but it's never been the same. Also, be careful when removing the pitcher because if the rubber piece falls off of the spout it will no longer work. We did not end up liking/using the water pitcher as much as we thought we would. Even though the process has been a pain, I'm glad we are exchanging this for a new fridge. I would not buy again or recommend to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144754282
^^Ross
- Pros mentioned:Space
Love this fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant about getting this fridge since I need a large freezer. The freezer holds all of our weekly needs. It did not have enough storage for milk, juice and tea jugs but we removed the shelf and that solved our problem!
I would recommend this to a friend - Cons mentioned:Ice maker
Don't buy this Model - Has faulty ICE maker
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item in Jun 2021 for my new home. I was very excited for new home plus the Refrigerator. but soon my excitement came to end when there was not ICE for my friends on weekend party. I was surprised so i called Samsun guy. He checked and replaced one by one all three parts ICE Maker, Moter, and PCB main panel which is behind the Refrigerator.. I said you almost changed my Refrigerator only. But again after two month again this happen for another party ICE maker stop making ICE. I called the guy again and same guy came and did Hard Reset from the back panel. when i asked if if this happen again can I do it myself. he said no you need to raise Service Request again. That mean i have to raise service request to hard reset if i need ICE again from my Refrigerator... Unfortunately, after that it started making an ICE, but soon when i used all the ICE, it stopped again.. Basically either Bestbuy gave me faulty Model or Samsung has issue in this model and not accepting it. And as customer, I dont know whom to contact and get my whole refrigerator replaced...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we completely understand how important it is to have your refrigerator working as designed. We are here to help. We would love to speak with you further about the concerns you are having with your ice maker. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144132880) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Great Fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the price! Nice quality and service!
I would recommend this to a friend- Pros mentioned:Space
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent great refrigerator. I love it very roomy A lot of places to store food but two of them great definitely recommend to anyone.
I would recommend this to a friend Plenty of room!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying this refrigerator! Love the pull out drawers!
I would recommend this to a friendGreat fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Looks awesome in the house! Always buy Samsung!
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the loyalty, Drew03! Samsung is honored to be part of your home. ^Jecca
Top of the line refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Very roomy and bright. Easy to use buttons
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Refrigerator, perfect even for my small Condo!
I would recommend this to a friend- Cons mentioned:Ice maker
It's a solid frig
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a replacement for a previous years model.. the new design is very nice and it appears to be very functional.. ice maker is what u gotta watch out for
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for being a loyal Samsung customer, Heff. We are happy to hear that you're enjoying your upgraded fridge. ^Lo
Great fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black look is very sleek and the inside is very customizable
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is pleased to hear that that the sleek look of black stainless is a great fit for your home. Thank you for the 5 Stars! ^Lo
Love it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exellent merchandise Exellent service Exellent choice
I would recommend this to a friend- Pros mentioned:Space
Nice refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator! No problem so far. Has a flex drawer loving it. The bottom drawer freezer is bigger than I thought it would be. Alot of room up top. Great refrigerator would recommend!
I would recommend this to a friend Good use of space and like the color.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Standard dimensions and picked up a few square feet of space.
I would recommend this to a friendBrand response from Samsung
Posted .We are so happy for you, cardiofuse! Thank you for being the best part of Samsung. ^Jecca
- Pros mentioned:Space
Great Fridge!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Refrigerator - great value and runs perfect. Tons of space and love the extra drawer in the middle!
I would recommend this to a friend - Pros mentioned:Space
Nancy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator! The freezer has lots of room. The Flex draw is great option to have if you are needing extra space for wine or freezer items. The refrigerator area is big enough for a large platter
I would recommend this to a friend Awesome refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this refrigerator and glad we chose this model.
I would recommend this to a friendGreat for big family’s!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great quality and color is beautiful! We loved it!
I would recommend this to a friendLooks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this in a flip with white kitchen - looks awesome.
I would recommend this to a friendCannot remove glass shelves to clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to call repair just to remove my glass shelves above fruit drawers. Apparently this is the newest model so the instructions they sent me are obsolete. The tech has to come to my house and unscrew a bunch of things and then remove it at which point I will clean it, then reassemble. This doesn't sound right to me? How do you make a refrigerator that you cannot clean the shelves?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! I'd like to provide you with this link: https://bit.ly/38lNyCU. It has step by step instructions on how to remove the bins and shelves in the refrigerator. ^Jecca
