Customer Ratings & Reviews
- Model:
- RF28R7351SG
- SKU:
- 6323228
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product so far, have had it only for one week
I would recommend this to a friendAwesome Fridge!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of room for storage. Love the middle drawer. Looks great.
I would recommend this to a friendBrand response from Samsung
Posted .I love the middle drawer too, Frank! Thanks for the 5 stars. ^Jecca
nice looking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good, and works well so far. Nice customer service.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad you're happy, karol841984! Thank you for the 5 stars. ^Jecca
- Cons mentioned:Ice maker
Ice Maker doesn’t work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a beautiful refrigerator but the ice maker and filtered water do not work. My ice maker stopped working almost immediately after we bought it. We had it serviced, it worked for about a day and the filtered water completely stopped working. Super disappointed considering the price of this appliance. The ice maker issue is known to Samsung and Best Buy. If you need an ice maker that works, do NOT buy this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there glocampbell,
I see you are needing assistance with your Samsung Refrigerator ice maker and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143061009. We thank you for being a part of the Samsung family. ^Brad
Samsung fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Looks nice installed. Happy with appliances.
I would recommend this to a friendNo regrets. Best fridge I ever had.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, I love the fridge. Best features for the money.
I would recommend this to a friendVery very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure enjoy the double door for easy access to my products
I would recommend this to a friend- Cons mentioned:Ice maker
Samsung French Door refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks as good as the picture. The only thing we don't like is is doesn't make a lot of ice like the old one did
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Maltipoo, thank you for your feedback on your Samsung Refrigerator. I am so glad you are loving the looks of your unit. We thank you for choosing Samsung and being a part of our community. ^Brad
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker is quick and the water jug in the door is awesome!!
I would recommend this to a friendlove my new fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase was exactly what I expected and wanted.
I would recommend this to a friendBEutiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. I like the color and the functions inside.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is excited to hear that you're getting great use out of this fridge, Anirak. ^Lo
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great perfect for me No trouble what so ever
I would recommend this to a friendGood so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had this installed and it seems to be working fine.
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use. The automatic fill water pitcher is a bonus.
I would recommend this to a friend- Pros mentioned:Space
Spacious and worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely spacious and there does not seem to be problems with the ice maker as in previous versions. the auto refillable water pitcher is amazing. Got it in sale and worth it
I would recommend this to a friend Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new features comes in great colors great side doors
I would recommend this to a friendBrand response from Samsung
Posted .A great refrigerator for a great customer like you, goozher! ^Jecca
- Pros mentioned:Fingerprint resistance
great size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only had for a month but so far so good first samsung appl. not to bad. Little tricky how the to set up the temps. but figured it out. The third draw is nice and the non-fingerprint doors are much nicer then our older fridge.
I would recommend this to a friend - Pros mentioned:Temperature control
Good buy…
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In general a good buy. Spacious freezer. Keeps food cold. The convenient condiment holders that can be carried is great. The extra water jug refilling is great. However, the jug started leaking around the seal about a month after use. We tried cleaning and drying around the seal but didn’t work. Wonder if it’s covered under warranty.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Lez1.
Thank you for your review. We apologize for the inconvenience if the jug inside your refrigerator leaks, which was less than ideal and did not meet your expectations. We are always here to help.
If there is a leak from the water filter, follow these steps:
1. Open the rubber cap and drain the water.
2. When draining is complete, the indicators stop blinking and turn solid.
3. Close the rubber cap.
- If the indicators continue to blink, this might be a system failure. Contact a local service center.
To prevent the water pitcher from tipping over or leaking, ensure the water pitcher fits in the water pitcher holder and ensure the sealed mouth is properly inserted.
I shared this link about "Water Leaks in a Samsung Refrigerator": https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-autofill-water-pitcher.
You may also refer to this video about "How to Prevent and Stop Water Leaks from your Refrigerator": https://www.youtube.com/watch?v=uU6XADBosVo.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144882041) when you message us to help our team pull up your information.
Have a great day.
Melardo
Excellent refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A much needed and excellent addition to our office
I would recommend this to a friendExtremely good frig/freezer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look the product. Wife is extremely satisfied with it.
I would recommend this to a friend
