Customer Ratings & Reviews
- Model:
- HW-R650/ZA
- |
- SKU:
- 6327857
Customer reviews
Rating 4.5 out of 5 stars with 1458 reviews
(1,458 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, bass, and Bluetooth connectivity of the 3.1-Channel 340W Soundbar System with 6-1/2" Wireless Subwoofer. They appreciate the impressive sound quality, simple setup process, affordability, strong bass, and convenient Bluetooth connection. However, some customers have expressed concerns about the connectivity issues, limited volume, and size of the soundbar and subwoofer.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great sound.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to upgrade our samsung entry level 320w soundbar and wow what a difference. Love that it has a built in center channel and the subwoofer is superior to the 320 model. Very pleased and highly recommended. Easy pairing and setup.
I would recommend this to a friendRated 5 out of 5 stars
this is what i was looking from a sound bar system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great bass, even at lower volumes. tried several others before this and was disappointed with all of them. this system brings out a depth of listening to your shows, music and tv. and - it's a simple plug and play, no complicated setup.
I would recommend this to a friendRated 5 out of 5 stars
Great soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound bar a month ago when I discovered that they no longer made surround sound units like I previously had. This one is great because it has a speaker in the center that is just for voice so it makes it easy to hear dialog.
I would recommend this to a friendRated 5 out of 5 stars
Best bang for the buck
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still loving this surround sound. Have owned it for well over a year and the only issue ive had is wireless interfere causing issues with the sub. Switched over to hard wire and haven't had any problems since.
I would recommend this to a friendRated 5 out of 5 stars
Super speaker system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up this system was beyond simple. I did have to actually read the instructions so it wouldn’t talk to me when I changed volume or channels, After initially connecting and setting it up, everything worked easily, even for my aged brain.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Samsung Soundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good when its working but I find myself having to always connect it to the tv rather then it connect automatically after initiating set up
I would recommend this to a friend Rated 5 out of 5 stars
Great Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a soundbar made by a different company. Switched to Samsung to match my TV. The samsung soundbar is actually smaller than my previous one and sounds better. It also works with my TV remote, so no need for 2 remotes anymore!
I would recommend this to a friendRated 5 out of 5 stars
Crispy clean Sound, it’s amazing!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Soundbar System will take your gaming or movie experience to the next level. It’s amazingly loud almost like being in a theater setting. Great system to have a blast.... I really enjoy it and would totally recommend this to everyone
I would recommend this to a friendRated 5 out of 5 stars
Great surround sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've been wanting & needing to replace our antiquated surround sound for years, now! So glad we did! Great help in the store by both the department manager & his staff! Made the decision simple and easy for both of us.
I would recommend this to a friendRated 5 out of 5 stars
Surprisingly High quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this open box and I’m very impressed , I later bought the wireless back speakers to go with it , sounds amazing , little hard to understand and learn but you’ll get it .
I would recommend this to a friendRated 5 out of 5 stars
Excellent sound quality if your a movie buff!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an impulse purchased that turned out to be a great find. It was recommended by the store clerk and has significantly improved my movie watching experience! I'm thinking about getting another for a different room in my house.
I would recommend this to a friendRated 5 out of 5 stars
Clear sound, decent sub, occasional hdmi issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been doing the job well for more than a year. Sound is filling the living room with clarify. Works well with Samsung tv. Occasional connectivity issues with HDMI noticed.
I would recommend this to a friendRated 5 out of 5 stars
I've got that movie theater sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've wanted to be able to enjoy that movie theater sound when watching action movies of football games for the longest. Now, that I have the new Samsung Soundbar coupled with my Samsung TV, I've got that movie theater sound!
I would recommend this to a friendRated 3 out of 5 stars
Not great.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to replace a cheaper sound bar that I have had for 8 years. I wanted to hear the dialogue a bit better. This sound bar did produce better dialogue clarity but was lacking in the overall sound quality and bass. I called Samsung and went through all of the settings but could not get it to sound like I wanted. Returned it for another brand and this one is much better. The Subwoofer is larger and produces great sound. I would rather not say which brand but they have been around for a long time. I am sure that Samsung makes a good sound bar but this one was just ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DMOGIH:
Thank you for your review of this Samsung Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support by any of the below options:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the near future.
~ Samsung Solutions
Rated 3 out of 5 stars
Purchased under false pretenses
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally have had absolutely no issues with this sound bar. My 3 stars is mostly due to the in store circumstances that led to me purchasing this item. I had specifically asked the gentleman who was helping me if the hdmi connection on this item supported 4k video. He had assured me that yes it does. But once I got it home, and hooked up I started getting messages on my tv telling me that my image had been downgraded to standard HD. So needless to say I'm angry that I was either lied to to make a sale, or Best Buys sales team isn't required to know the specs of the items they are selling.
I would recommend this to a friendBrand response from Samsung
Posted .DrBatman85:
Thank you for purchasing the Samsung HW-R650 soundbar.
If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Rated 5 out of 5 stars
Great little sound bar!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This seemingly small set puts out big sound! It really makes watching action movies so much better! And music... Wow! I like that the speaker works with the TV remote so you don't have to keep switching remotes.
I would recommend this to a friendRated 5 out of 5 stars
Great soundbar for anyone!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound bar-subwoofer combo. Sound bar has clean mid to high range making it so easy to hear voices during a movie and the subwoofer thunders out the low end! Excellent product, would highly recommend it!
I would recommend this to a friendRated 5 out of 5 stars
Great Soundbar System!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Integrates perfectly with my Series 6 Samsung TV and connects to Other devices flawlessly through the TV like Apple Airplay2. Great dynamic range and a big improvement over the factory TV system. Definitely recommend it.
I would recommend this to a friendRated 4 out of 5 stars
Solid Samsung Sound Bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on a Black Friday deal and it is absolutely worth it. Woofer is decent and has great connection, and the compatibility with our Samsung tv has made this a worthwhile addition
I would recommend this to a friendRated 5 out of 5 stars
SOUND
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy and instruction where good. I had to go to YouTube for putting the battery in the remote The remote could have been design better as that had never been are problem before but figured it out
I would recommend this to a friend








