Customer Ratings & Reviews
- Model:
- HW-R650/ZA
- SKU:
- 6327857
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, price, bass, and Bluetooth connectivity of the 3.1-Channel 340W Soundbar System with 6-1/2" Wireless Subwoofer. They appreciate the impressive sound quality, simple setup process, affordability, strong bass, and convenient Bluetooth connection. However, some customers have expressed concerns about the connectivity issues, limited volume, and size of the soundbar and subwoofer.
This summary was generated by AI based on customer reviews.
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on black Friday. Set up in less than 10 minutes. I've been enjoying it since. Definitely recommend it if you're wanting to upgrade your entertainment experience.
I would recommend this to a friendSo far, sounds good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not an audiophile, more of a general consumer. This sound bar is a smart sound bar and was easy to connect. It sounds great. Good value for the price!
I would recommend this to a friendSamsung sound bar and subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as an open box item. I’m very pleased with the sound bar and subwoofer. Crisp and clear for movies and music sounds fantastic.
I would recommend this to a friend- Pros mentioned:Easy setup
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud but not crisp , easy to install, didn’t get what I wanted and this is what they offered at the store
No, I would not recommend this to a friend Love the Soundbar!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pairing for our 75” Samsung TV. Easy to install and control! We will be purchasing another one for our 82” pretty soon,
I would recommend this to a friendExcellent for a small living room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this set! I have it hooked up in the making room, together with the Rear Speakers and they sound great together!
I would recommend this to a friendGreat soundbar with Mediocre Subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar itself is awesome. Great sound and clarity, but the subwoofer seems underpowered, even with "woofer" volume turned all the way up.
I would recommend this to a friendNice System with expansion capabilities
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent System, Especially for the Price, Paired easily with Samsung 8 Series TV.Nice System with expansion capabilities for a simple install
I would recommend this to a friendAmazing sound
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We definitely enjoy this major upgrade. Really feels like we are at the movies. And hey no extra cords is a plus and it’s easy to set up!
I would recommend this to a friend- Pros mentioned:Easy setup
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, nothing real fancy and easy to set up. I must say it is pretty to look at and delivers a rich sound.
I would recommend this to a friendBrand response from Samsung
Posted .Ron818:
Thank you for your review of this Samsung HW-R650 Soundbar.
If there is anything we can do to improve your enjoyment to 5 stars -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
To optimize your product experience, we encourage you to register your new Samsung product at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
soundbar works very well easy to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar sounds great I can really hear the dialog with the extra speaker in the bar joseph knows the product very well it was a gift and was great
I would recommend this to a friendGood for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly easy to hook up sub is ok for low speaker hard to change with different apps as sound quality is varied on apps
I would recommend this to a friendFantastic!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung sound bar has proved to be the next greatest thing to substitute surround sound. A must have to Samsung’s Q series if live in apt.
I would recommend this to a friendLove this Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a game changer for us. We can hear everything so well and it doesn't change when a loud commercial comes on. So much better than our previous sound bar.
I would recommend this to a friendGreat soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar and subwoofer. The two paired together projects an awesome performance. All the channels and features definitely meets my expectations
I would recommend this to a friend- Cons mentioned:Volume
Not very loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even at the highest volume it's not very loud. Thinking of exchanging it for a full surround sound system.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ILLINI:
I am very sorry to see that the volume seems too quiet on this soundbar.
It has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality and low volume. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low sound because the unit will be resting on the speakers.
Please also try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
Please refer to pages 22-24 in the User Manual for audio setting adjustments: http://downloadcenter.samsung.com/content/UM/201903/20190312112428032/HW-R650_ZA_FullManual_00_ENG_190211.pdf
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All new tV's need a sound bar or else the volume on the TV has to be extremely high . We had another Samsung sound bar and this one is just as good.
I would recommend this to a friendExcellent for use with a TV in a bedroom.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you just want good audio for a TV in a bedroom this sound bar is an excellent choice. It has seamless integration when paired with a Samsung television.
I would recommend this to a friendSound quality was worse then the TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pretty disappointed after hooking up the sound bar to my Samsung TV. I’ve been having problems with the speakers in my TV so I purchase the R650 to make up for it. The product works but the speakers in my TV blow the sound bar away. I hooked the sound bar up using the optical connection (not sure if that’s what the problem was). Overall not impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jay2000:
I am very sorry to see that in-home audio output is not as you experienced in the store.
First, please do check that you have positioned the soundbar correctly. It has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.
Next, refer to pages 22-24 in the User Manual for how to adjust settings to your usage scenario: http://downloadcenter.samsung.com/content/UM/201903/20190312112428032/HW-R650_ZA_FullManual_00_ENG_190211.pdf You can adjust Sound Modes, Treble, Bass, Woofer, Frequency, and more.
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Good Sounds but Not Subwoofer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar sounds great and was easy to connect to the TV. The sub woofer connected easily as well but very little, if any, sound comes from the sub woofer. I spent more than an hour making sure I had done everything correctly but did not fare any better. Therefore, i rate the sound bar as average and the sub woofer as no good. If i had to do it again i would just purchase the sound bar without the sub woofer.
I would recommend this to a friend