Customer Ratings & Reviews

Oneredbull:

Thank you for purchasing this Samsung HW-R650 Soundbar featuring a dedicated center channel for clear dialogue and a wireless subwoofer for deep bass. I am sorry to hear that you are not completely happy with performance.

So that we can better understand your disappointment and assist with settings optimized to your usage scenario, please reach out to us at:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

cb4119:

Thank you for sharing your user experience with the Samsung HW-R650 Soundbar.

If there is anything we can do to improve your enjoyment to 5 stars -- such as help optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thanks for choosing Samsung.

Janelle:

Thank you for purchasing this Samsung HW-R650 Soundbar featuring a dedicated center channel for clear dialogue and a Wireless Subwoofer for deep bass. I am sorry to hear that you are not completely happy with performance.

Please know that the HW-R650 features Smart Sound Mode to automatically analyze your content and optimize sound settings for the best audio delivery. You can also select from STANDARD, SURROUND SOUND, and GAME effects by pressing the SOUND MODE button on the soundbar remote.

For further assistance with fine-tuning your settings to elevate your audio enjoyment, please reach out to us at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

I hope these tips have helped.

Blondie:

Thank you for sharing your user experience with this Samsung soundbar.

If there is anything we can do to improve your enjoyment -- such as helping to optimize settings for your specific usage scenario -- please let us know. You can reach Samsung Soundbar Support at:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Revu:

Thank you for purchasing this Samsung HW-R650 Soundbar featuring a dedicated center channel for clear dialogue and a Wireless Subwoofer for deep bass. I am sorry to hear that you are not completely happy with performance.

Please know that the HW-R650 features Smart Sound Mode to automatically analyze your content and optimize sound settings for the best audio delivery. You can also select from STANDARD, SURROUND SOUND, and GAME effects by pressing the SOUND MODE button on the soundbar remote.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

Also, please double check that you have positioned the soundbar correctly. It has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the Soundbar with the display side down and the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.

For further help, please reach out to as at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thanks for choosing Samsung.

Jeremy:

Thank you for your review of this Samsung HW-R650 Soundbar System. I am sorry to hear that you are experiencing disconnection issues.

Before trying to reconnect either automatically or manually, there are a few things to check:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all of the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.

For instructions on how to reconnect your subwoofer to your soundbar, please refer to:
https://www.samsung.com/us/support/answer/ANS00049235/

For additional assistance with your issue, please contact Samsung Customer Support:

1) 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) Samsung.com and click on the SUPPORT link in the upper right corner for:
- Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
- Product Support
- Manuals and Downloads
- Warranty Info
- Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
3) Samsung Community: A great resource for getting help from Samsung moderators and customers and more

~ Samsung Solutions

Ford:

Thank you for sharing your experience with the Samsung HW-R650 Soundbar.

So that we can better assist you with interface concerns and sound adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.

You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger: https://www.facebook.com/samsungsupport

4) Twitter: https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

- Samsung Solutions

Fields:

Thank you for sharing your review of the Samsung HW-R650 Soundbar System.

If there is anything we can do to improve your user experience to 5 stars, please let us know. You can reach Samsung Support at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thanks for choosing Samsung.

RonZ:

I am very sorry to see that you are not experiencing the intended audio quality of this model. So that we can better assist with the echo and overall sound performance in the context of your usage scenario, please reach out to us at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars /or/ option #2)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Rouko:

Thank you for sharing your review of the Samsung HW-R650. I am sorry to see that you are not completely happy with the woofer and remote.

You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.

You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.

Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.

Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.

For assistance with the remote, please reach out to us at:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

You can also refer to the User Manual, pages 22-26, for the remote:
http://downloadcenter.samsung.com/content/UM/201903/20190312112428032/HW-R650_ZA_FullManual_00_ENG_190211.pdf

James:

Thank you for sharing your user experience of the Samsung HW-R650. I am very sorry to hear that you cannot hear the vocals of this soundbar.

Please reach out to Samsung Support so that we can better diagnose your issue and assist towards a solution. You can reach us via:

1) Phone: 1-800-SAMSUNG (ask for Soundbar)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger: https://www.facebook.com/samsungsupport

4) Twitter: https://twitter.com/SamsungSupport

If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

- Samsung Solutions

Debj:

Thank you for purchasing this Samsung HW-R650 Soundbar. I am glad that you are happy with the audio experience.

If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thank you for choosing Samsung.

- Samsung Solutions