Customer Ratings & Reviews
- Model:
- HW-N550/ZA
- |
- SKU:
- 6199816
Customer reviews
Rating 4.5 out of 5 stars with 1580 reviews
(1,580 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the 3.1-Channel Soundbar System for its exceptional sound quality, describing it as excellent. They also appreciate the easy setup process, with comments highlighting how simple it is to connect and set up the device. While some customers mention that the bass could be stronger, the overall sentiment is positive, with many expressing satisfaction with the product's value for the price.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and I would definitely recommend it!
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great soundbar. Would definitely recommend!!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Great Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar works seamlessly with my Samsung TV.
I would recommend this to a friendRated 3 out of 5 stars
Voices are too low
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed in the sound bars ability to provide clear dialog. I've tried using the clear audio seeing on my TV and dialog mode, but I still need to turn the system up pretty high to hear clear dialog on most movies.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jromn23:
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Solutions
Rated 3 out of 5 stars
Go big or go home.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit due to the great price but was not happy with the overall sound quality. I went with the larger 7" unit that comes with a dedicated voice channel so that you could actually hear people speaking on TV.
No, I would not recommend this to a friendRated 3 out of 5 stars
Did not perform as expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the sound bar with one of my TVs which is 3-4 years old. Did not work well. Bought a new TV from your store and hook up the sound bar. Would not work at all. It is currently just sitting on a shelf under the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ejkkjohn,
I am very sorry for the issues you have encountered with your Samsung HW-N550 soundbar system. I understand the frustrations and the inconveniences this has caused. I ask that you please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution.
You can also reach us at:
1) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
2) Facebook Messenger: http://m.me/samsungsupport
3) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
-Samsung Solutions
Rated 3 out of 5 stars
Setup instructions wanting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions for setup were no as clear as I would like. I successfully got the unit functioning by trial and error, but I am still not sure that I have maximized the device' capabilities.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Doug:
I am sorry to hear that you had trouble setting up your soundbar.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Rated 2 out of 5 stars
Very disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off the pros: very well built, very nice looking and very easy to get hooked up and on. The Bluetooth feature is great for connecting a cell phone and playing music. I absolutely love the quality of all things Samsung. Cons: the sound output is just not that good. I replaced an older Samsung unit with this and it will be fine for a spare bedroom or my in-laws room but it is not suitable to match with a quality TV in a common area of your home. I do not recommend this but I am still a HUGE fan of Samsung and will continue to buy their products!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gtracer:
Thank you for purchasing this Samsung HW-N550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
Rated 3 out of 5 stars
Didn’t make a huge impression
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was “recommended” for our tv purchase. The instructions were a little confusing. The quality is average at best, so may be upgrading this in the future. It isn’t overly user friendly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .tomcarson97:
Thank you for purchasing this Samsung Soundbar System. I am sorry to hear that you are experiencing issues.
Please let us help you with a solution so that these concerns do not detract from your overall audio enjoyment of the HW-N550 model.
You can call Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We look forward to hearing from you soon.
- Samsung Solutions
- Cons mentioned:Volume
Rated 2 out of 5 stars
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar thinking is would be good but it's not really that loud I had a polk audio that was 150 bucks that sounds better then this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alejandro:
I am very sorry to see that you are not happy with sound performance with this soundbar.
So that we can better understand your usage scenario and assist you, please contact Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the disappointment and hope that we will hear from you soon.
- Samsung Solutions
Rated 3 out of 5 stars
Sound improvement only fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was a disappointment. Improvement by my account was only fair. Not really worth the money. Kinda wish we'd have pushed it out with a component stereo system.
No, I would not recommend this to a friendRated 3 out of 5 stars
Could have been better experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble getting sound bar and tv to work together and I couldn’t get any help from Samsung or store without an outrageous charge. Lucky I have a friend that got it working!
I would recommend this to a friendBrand response from Samsung
Posted .Butch:
I am sorry to hear that you had trouble syncing your soundbar and TV together.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Rated 3 out of 5 stars
Soundbar and Subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, but it is not the easiest product to figure out. We are still having trouble turning the volume up on the Subwoofer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jenna:
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Rated 3 out of 5 stars
Adequate sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sounds better than what your TV speakers put out, but I never was satisfied with final result. Sounded almost tinny, or echoy in my house.
No, I would not recommend this to a friendRated 1 out of 5 stars
In-home sound quality very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased and in use a few days. When I first listened to these speakers in-store, they sounded very decent. Good balance of highs and lows. Sub was able to perform well without bottoming out. Got it home and it is really bad. Sound seemed to not emulate from or sync with the TV as if it was a small speaker setup on the side. Note that the sound bar is connected using the optical cable. The sub had no punch. It’s like I have no sub at all. Frequency is on the high side so you could hear where it was placed. You could hear it bottom out and rattle at low volume. I am baffled as to how it’s sound is so far off from how it performed in-store. I tried various placements in the living room to no avail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Therion:
Thank you for sharing your experience with the Samsung N550 Soundbar System
So that we can better assist you with interface concerns and sound adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.
You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you!
- Samsung Solutions
Rated 3 out of 5 stars
Better sound than the TV provides...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this sounds bar, however the sound is a bit hollow and narrow. It doesn't compare to a similarly priced Samsung sound bar purchased from Costco.
No, I would not recommend this to a friendRated 3 out of 5 stars
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this soundbar because it does not have any sound effects like dtx or any kind of sound enhancement.This is just an amplified speaker that is all to it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rbucla:
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
- Samsung Solutions
Rated 3 out of 5 stars
Strange and random change in volume
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume will jump up and down without me doing anything. Very frustrating. I regret this purchase. Due to work, I never returned it as I should have.
No, I would not recommend this to a friendRated 3 out of 5 stars
not the quality of my Klipsch sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the quality of my klipsch sound bar, but it can be controlled from my direct controller. I think it will be OK after i get use to the different sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .chevyman:
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) or (ask for Blu-ray Players)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Solutions
Rated 3 out of 5 stars
Do yourself a favor...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought this soundbar for my family room TV, but was not really blown away by the sound. I upgraded to the 5.1 version and was much happier with the sound.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .dkemtptom,
I am sorry to see that this model fell short of your expectations but are much happier with the 5.1 version.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach at either of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung!
~Samsung Solutions






