Customer Ratings & Reviews
- Model:
- HW-N550/ZA
- SKU:
- 6199816
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the 3.1-Channel Soundbar System for its exceptional sound quality, describing it as excellent. They also appreciate the easy setup process, with comments highlighting how simple it is to connect and set up the device. While some customers mention that the bass could be stronger, the overall sentiment is positive, with many expressing satisfaction with the product's value for the price.
This summary was generated by AI based on customer reviews.
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for music but not so good for movies. And for some reason not as loud since I added the 8500 rear speakers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joey:
I am very sorry that this soundbar has not lived up to your expectations and that you find it is performing with unsatisfactory sound quality for movies.
Please reach out to us so we can better understand your usage scenario and why you are not getting the volume levels you hoped for with the SWA-8500S speakers.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
- Samsung Solutions
Sounds ok but sub is weak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get pretty loud and sub sounds good at those high levels but the sub seems almost inaudible at low to medium volume
No, I would not recommend this to a friendBrand response from Samsung
Posted .Quintan:
I am very sorry to see that you are not completely happy with the sub performance of this Samsung N550 Soundbar. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting.
Please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We look forward to hearing from you soon.
- Samsung Solutions
Go big or go home.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit because it was not that expensive, but I recommend the larger unit because it has voice channel.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EMC2,
I am very sorry that you are not completely happy with this Samsung HW-N550 Soundbar System.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
~Samsung Solutions
Just okay
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound bar for the price. Would probably go with a higher end model next time.
No, I would not recommend this to a friendDecent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a quality product, but the sound is a little weak for the price. I should have went with a Bose or Sony.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Carmen:
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
- Samsung Solutions
Difficult to set up with tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pricey for the price. Was mail to me when it was supposed to delivered and set up by the Greek squad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert:
Thank you for purchasing this Samsung HW-N550 Soundbar.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
- Samsung Solutions
Adds to experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice set, but honestly, the sound from our new Samsung was great. Glad to have this, but it wasn’t nesessary.
I would recommend this to a friend- Cons mentioned:Bass
Not as good as I thought it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money I paid for it. I can't even hear the subwoffer
No, I would not recommend this to a friendBrand response from Samsung
Posted .AerialDiva:
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
- Samsung Solutions
- Pros mentioned:Sound quality
Short life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The thing quit working totally in 3 days. Sounded decent till then
No, I would not recommend this to a friendBrand response from Samsung
Posted .Solopup:
I am very sorry to see that you have encountered issues with the Samsung HW-N550 Soundbar System. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back your Samsung soundbar system with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
We look forward to hearing from you.
- Samsung Solutions
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace my all-in-one Sony surround sound system. It was a very low end system. Wanted to replace to get rid of all the speaker wires and rats nest of cables and thought this would be ok for my needs. The sound isn’t much better than my TV speakers. I have bass turned up to max and hear none. My low end 5.1 system sounded much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .tmeeh:
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. Check the source volume. For example, if connected to a mobile phone using Bluetooth, increase the volume on the mobile phone.
2. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
3. Then check the TV for the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
4. Change the SOUND MODE on the Soundbar by using the Soundbar’s remote. Select the appropriate mode for the individual room acoustics.
5. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Home-Theater-Home-Audio/bd-p/hometheaterhomeaudio
- Samsung Solutions
Have to always change audio output
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mouth of person speaking and the audio from soundbar are not in sinc and always need adjustment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Digdong:
I am sorry to hear that you are experiencing audio out of sync.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv speaker is good, the bass not as good. For price and ability to add speakers a decent value.
I would recommend this to a friendBrand response from Samsung
Posted .Mike,
Thank you for purchasing this Samsung Soundbar System.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
~Samsung Solutions
Not the quality I was expecting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HD cord crushed on one end. Optical cord to short for my needs. Have not really had a chance to listen to product and have had to use TV speakers until issues resolved. This was a Christmas Present; but we went to Florida within a week or so after initial installation and were gone for 3 months so opportunity to fix has not been available.
No, I would not recommend this to a friendWeak power
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok.... but not very powerful. I have a small family room.... ehhhh
No, I would not recommend this to a friendSoundbar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as expected, upgraded to nw850, wanted more surround sound effect
No, I would not recommend this to a friend- Cons mentioned:Bass
Not good quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned as subwoofer never worked. Do not recommend
I would recommend this to a friend Nothing special
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We prefer our surround sound system that we had 20 years. The cost is not worth it.
No, I would not recommend this to a friendunderwelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, but the sound is not as good as JBL equivalent. I would go with that next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .port0158:
I’m sorry to see that you rated this product 3-stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
- Samsung Solutions
It is good but not as good as surround sound syste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would rather pay more and get a full surround sound system. You don't get the full effects.
I would recommend this to a friendBrand response from Samsung
Posted .BobPl,
Thank you for purchasing this Samsung HW-N550 Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.
You can select the desired sound effect by choosing STANDARD or SURROUND. There is a dedicated button for the control on the remote, located just below the Play button, and is labeled "Sound Mode".
Here is a link to the remote-control diagram and details of its functionality on your user manual (page 22): http://downloadcenter.samsung.com/content/UM/201804/20180424103739975/HW-N550_ZC_FullManual_ENG_FRA_180302.pdf
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please reach out to Samsung Customer Support at
1) Toll free Customer Support toll-free at 1-800-SAMSUNG.
2) Reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Solutions
not too good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.for the price i'm disappointed in the quality of the sound. cheaper models were as good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .john,
I am very sorry that you are not completely happy with this Samsung HW-N550 Soundbar System.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
~Samsung Solutions